2020 Customer Expectations Insights Multi-Channel 
Lumoa
FEBRUARY 14, 2024
From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.
ShepHyken
FEBRUARY 18, 2020
How to Fish the “Big Data Lake” for Customer Experience Insights. They discuss the importance of investing in the customer experience and how CX professionals can communicate that need with leadership and executives. You must use those insights to drive positive change within your organization.
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Lumoa
AUGUST 23, 2021
Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.
CSM Magazine
AUGUST 4, 2021
The 2020 Olympics are finally here (and a year behind schedule at that!). With new technology constantly being introduced and customer expectations rapidly changing, it can be a challenge to keep up and ensure expectations are being met. About the Author. Inge De Bleecker is Vice President of CX at Applause.
ProProfs Chat
FEBRUARY 7, 2020
The influx of such advancements made customer service challenges, instead of easing it out. Keeping in touch with your customers has become harder, given the fact that you have to keep track of multiple channels at the same time. . The engagement continues until issues are addressed to the satisfaction of customers. .
Solvvy
AUGUST 21, 2020
The Time is Right for a Customer Support Chatbot. In 2020 it’s become more important than ever to provide your customers with fast, effective, and personalized support. Top companies need to be able to handle increased volumes and customer expectations with fewer resources.
Bizagi
OCTOBER 24, 2019
This message was reiterated by our customers and partners from around the globe who we were honored to host at this year’s global community conference, including Infosys, Microsoft, Deutsche Post DHL Group, Insight Investment, Travelport and Tetra Pak. So, both employees and customers are benefiting from automation.
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