CSM Magazine

APRIL 27, 2022

“Being able to capture customer insight is table stakes. “What’s needed is the ability to empathize with every step of the customer journey to fuel action with insight. As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do.

Metrics 52

Metrics Telecommunications Contact Center 2021 52

ShepHyken

DECEMBER 4, 2020

A successful customer experience roadmap is driven by customer insights and your customer experience strategy. And it is well worth the effort – for you, your brand, and your customers. Liliana Petrova CCXP pioneered a new customer-centric culture that energized more than 15,000 JetBlue employees.

Roadmap 142

Roadmap Customer Experience Airlines Travel 142

SmartKarrot

JUNE 11, 2021

In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. This is another customer success training and certification program. This course helps you understand the job of a customer success manager.

2021 22

2021 Customer Success Workshop Customers 22

Think Customers

JULY 29, 2022

Businesses are eager to unlock insights that can help them adapt to change and reengage customers. According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020.

Apparel 59

Apparel Automotive Tourism Fashion 59

Lumoa

APRIL 7, 2022

With all of this in mind, it’s clear that  measuring and tracking customer NPS is essential for any business  wanting to keep tabs on the health of its customer relationships (and improve them over time) and utilizing a customer insights platform such as Lumoa makes this a significantly more manageable task.

NPS 83

NPS Net Promoter Score Banking CEM 83

Lumoa

DECEMBER 7, 2022

And we are proud to say that when we find one, it usually starts with a simple value we both share: customer-centricity. By combining these companies’ consultancy and feedback analytics solutions, this partnership will be a powerhouse for delivering exceptional customer experiences. ” – Peter.

Customer Centricity 16

Customer Centricity Airlines Government 2021 16

Qualtrics

FEBRUARY 17, 2021

As a result, methodologies and cultures built around DevOps and ‘speed’ tend to move organizations in one direction quickly but not necessarily the right direction. She realized that she needed to educate both business and product leaders about the benefits of customer-centric design and development.

E Commerce 26

E Commerce Webinar Metrics E-support 26

Qualtrics

OCTOBER 19, 2021

In addition to global awards, new categories this year include the Breakthrough Award , awarded to new partners that broaden the reach of XM to new markets, and the All-In Award , awarded to partners that exemplify our cultural values as voted on by our client-facing teams. FullStory: Technology Partner of the Year.

2021 52

2021 Innovation Consulting 2018 52

SmartKarrot

MARCH 8, 2022

A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Annette Franz.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Lumoa

JUNE 22, 2021

Long track record with gathering insights and operationalizing improvements based on voice of the customer, establishing customer insight programs, and working strategically and operative with CX and customer journey management. Otherwise, you’re gonna lose. And on top of that, it’s fun.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83