Forrester's Customer Insights

OCTOBER 15, 2020

In 2021, we predict CIOs will act more locally when it comes to tech selection and develop better employee experiences. Learn more in our 2021 CIO predictions.

2021 65

2021 Employee Experience Information Innovation 65

ClearAction

NOVEMBER 4, 2020

Intentional Customer Experience as North Star for 2021 Lynn Hunsaker. In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses — across all functions enterprise-wide — to be vital to survival. Persistent Forces for 2021. Not likely.

2021 77

2021 Customer Experience Workshop Wireless 77

Forrester's Customer Insights

MARCH 3, 2022

Governments have more employee data but aren’t translating it into insights or action. That was a key finding in our Forrester report, Government Employee Experience In 2021, in which we describe global government employee experience (EX) trends.

Government 26

Government Insights 2021 Employee Experience 26

Forrester's Customer Insights

OCTOBER 29, 2020

Employee experience in 2021 will be defined by long-term remote work and crisis management. Success will depend on the strength of an organization's employee experience strategy and technology investments. Learn more.

2021 49

2021 Employee Experience Technology Management 49

Forrester's Customer Insights

AUGUST 11, 2021

Imagine a highly qualified candidate for an important role at your company reaches out to a current employee asking if they are happy and if they would recommend working for your organization. Data from Forrester’s The State Of Customer Obsession 2021 survey demonstrates that […]. Is the reply a heart emoji? A teardrop?

B2B 41

B2B 2021 Customers Employee Experience 41

Qualtrics

OCTOBER 19, 2021

This year’s winners, announced at the 2021 Partner Summit, include: Korn Ferry: Employee XM Partner of the Year - Asia Pacific & Japan and Europe, Middle East & Africa and Innovation Partner of the Year. EY: Customer XM Partner of the Year - Americas and Asia Pacific & Japan.

2021 52

2021 Innovation Consulting 2018 52

Forrester's Customer Insights

NOVEMBER 30, 2021

On Monday, December 6, join us for an interactive session covering highlights from the recently published The Forrester Wave™: Unified Endpoint Management, Q4 2021. Want to understand how UEM can address your top […].

2021 26

2021 Management Employee Experience Interaction 26

Forrester's Customer Insights

DECEMBER 29, 2020

Forrester’s 2021 Global Enterprise Content Management Survey is open … and we’re looking for your participation! This survey is intended for enterprise content management (ECM) or content services decision-makers and influencers in end user organizations.

2021 41

2021 Management Information Employee Experience 41

Forrester's Customer Insights

JUNE 14, 2021

The latest edition of “The Forrester Wave™: Content Platforms, Q2 2021” is now available to Forrester clients! The enterprise content management (ECM) market continues its evolution, with vendors stepping up their investments in cloud-first, flexible platforms.

2021 39

2021 Marketing Management Employee Experience 39

Forrester's Customer Insights

NOVEMBER 7, 2023

The “great resignation” of 2021 saw many companies step up their employer branding to retain coveted employees and woo talent. As […]

B2B 50

B2B Fashion 2022 2021 50

Forrester's Customer Insights

MARCH 23, 2021

Last year, companies compressed multiyear timelines for technology integration and innovation into a few months as the pandemic pushed office workers into fully remote work environments.

2021 61

2021 Innovation Technology Employee Experience 61

SurveySparrow

SEPTEMBER 28, 2021

The boost in customer engagement without increasing costs results in increased revenue, as customers stay loyal to a company giving importance to timely engagement. . Enhance Employee Experience. Using conversational ai platforms, adequate data is put directly into the hands of the employees. But that’s it.

2021 52

2021 E-support Social Media E Commerce 52

Forrester's Customer Insights

SEPTEMBER 20, 2021

Workday has captured the hearts of many enterprise buyers looking to modernize their employee experience with its HCM software in a way competitors have struggled to match. Forrester recently published The Forrester New Wave™: Workday Implementation Partners, Q3 […].

2021 26

2021 Financial Employee Experience Customers 26

Forrester's Customer Insights

JANUARY 11, 2022

For some, it was a spirited sprint toward the end of 2021 with optimistic energy, passionate convictions, and a positive outlook for 2022, and for others, it was a slow, lifeless crawl toward a finish line that they didn’t truly believe existed, armed with nothing but a mountain of unfinished work, COVID concerns, and all […].

2022 41

2022 2021 Employee Experience 41

Forrester's Customer Insights

MAY 20, 2021

Employees faced significant issues in access and affordability of mental health services long before the pandemic. In the past year, 83% of US employees experienced negative emotions associated with poor mental health, yet many employers have taken no action. Only 21% of purchase […].

2021 51

2021 Healthcare Employee Experience Customers 51

Forrester's Customer Insights

FEBRUARY 22, 2022

Today, we know that OS proliferation is happening — a majority of technology decision-makers in 2021 indicate that they have four or more operating systems in their organization — and it’s only going […]. It’s a common question in the end-user compute (EUC) industry, and it’s a reasonable one to ask.

2021 26

2021 Technology Employee Experience 26

Forrester's Customer Insights

NOVEMBER 2, 2021

Today, we released The Forrester Wave™: Unified Endpoint Management, Q4 2021. This is the third year we’ve published our unified endpoint management (UEM) Forrester Wave (see our past reports from 2018 and 2019), and this year, we looked at the top 11 vendors in the market and evaluated them across 24 criteria.

Management 26

Management 2021 2018 2019 26

Lumoa

JUNE 22, 2021

Long track record with gathering insights and operationalizing improvements based on voice of the customer, establishing customer insight programs, and working strategically and operative with CX and customer journey management. think this is one of the crucial parts of customer-centricity. How are they?

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83

Qualtrics

MAY 19, 2021

Combine employee and customer insights to re-think how government serves people. Dustin Brown, Deputy Assistant Director, Office of Management and Budget outlined how experience management is transforming how the government serves the public. ‘We Catch up on all the sessions from the Experience Symposium.

Government 26

Government 2021 Definition Leadership 26

Qualtrics

MAY 19, 2021

Combine employee and customer insights to re-think how government serves people. Dustin Brown, Deputy Assistant Director, Office of Management and Budget outlined how experience management is transforming how the government serves the public. ‘We Catch up on all the sessions from the Experience Symposium.

2021 26

2021 Government Definition Leadership 26