Remove 2022 Remove Connections Remove Innovation Remove Roadmap
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2022 Product Roadmap

Totango

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. Have you seen what Totango is working on? In-App messaging.

Roadmap 96
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November Atlas Highlights 2022

Lithium

It’s been a while since our last event in San Francisco, so to mark this return, we’re teaming up with our partner, Google, to bring you a Connect event packed with discussions, networking, and lunch with a view! Available On-demand. Check it out on-demand along with resources to help you succeed!

2022 52
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Spring Innovation Release: Approachable AI, true omnichannel customer service and happier agents

Lithium

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Voice Integration into Khoros Care vis Amazon Connect. If you haven’t guessed already, we’re now adding voice support to Khoros for Contact Centers through our new integration with Amazon Connect. But you know we have your back.

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How to Survive The Great Resignation (and Thrive Afterward in 2022)

SurveySparrow

Update your roadmap. “When you’re spending 8+ hours a day with someone,” states Rama Eriksson, Digital Content Editor, “Collaborating, caring about team goals and common Netflix interests, commiserating, celebrating professional and personal goings-ons – you’re bound to build strong connections.”

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How to Survive a Great Resignation (and Thrive Afterward in 2022)

SurveySparrow

Update your roadmap. “When you’re spending 8+ hours a day with someone,” states Rama Eriksson, Digital Content Editor, “Collaborating, caring about team goals and common Netflix interests, commiserating, celebrating professional and personal goings-ons – you’re bound to build strong connections.”

2022 52
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Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

CSM Magazine

Customers like Standard Bank , the continent’s largest bank, that recently implemented Calabrio Workforce Management (WFM) for 4,000 agents alongside its Amazon Connect Contact Centre as a Service (CCaaS) platform. This will allow our customers in the region to provide superior customer service and reduce costs, quickly and with ease.

Banking 59
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Empathy in Action Empathy in Action – Book Review, an Analyst’s Perspective

Natalie Petouhof

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. Before connecting those dots, it’s important to note the strong foundation provided in Chapters 1 and 2.

Books 52