Driving the Future: Integrated CX in Automotive Customer Journeys
InMoment XI
FEBRUARY 9, 2024
To put this in perspective, over 20% of retail sales are expected to happen online. A recent survey from PwC found that 64% of automotive dealers believe online sales will comprise 20-40% of all sales by 2030. But retaining automotive customers can be challenging, as they aren’t as loyal as we’d like to think.
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