CSM Magazine

OCTOBER 18, 2022

Orstad joins the Calabrio leadership team with more than 25 years of experience building and supporting organisations with cultures focused on balancing customer success with profitable growth. I am beyond excited to be joining a company with such a passion for customer success.

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Customer Success E-support Contact Center Customer Service 52

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Customers are navigating a disjointed web of communications and digital experiences.

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2023 Customer Success Webinar 2022 52

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . That’s why Gainsight offers two robust education programs that help you level up your customer success management game. Explore Pulse+ today. .

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Customer Success Management 2022 Webinar 52

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution.

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Customer Success 2022 Chief Customer Officer B2B 23

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” To get pumped up, we thought we’d share our top 10 moments from the last 10 years of defining the customer success industry at Pulse.

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2015 2023 2013 2022 52

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success has gained importance globally and has been the first line of defense to boost conversions, drive retention, reduce churn and drive advocacy. This has led to the huge demand for customer success events where people can learn, network, and share the best practices. Wednesday, January 12, 2022 |.

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2022 Events 2021 Customer Success 52

Gainsight

APRIL 12, 2023

Pulse Europe 2023 Lands in Amsterdam Over the years, Pulse Europe has become more than EMEA’s premier conference for the customer success (CS) community. After six years of hosting the customer success community in London, Pulse Europe 2023 is coming to the Passenger Terminal Amsterdam, November 15–16.

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2023 2022 Events Customer Success 52

CSM Magazine

OCTOBER 18, 2022

Orstad joins the Calabrio leadership team with more than 25 years of experience building and supporting organisations with cultures focused on balancing customer success with profitable growth. I am beyond excited to be joining a company with such a passion for customer success.

Customer Service 52

Customer Service E-support Contact Center 2022 52

Kustomer

FEBRUARY 4, 2022

VIP invitations to the most important events designed to educate, inspire, and connect the CX community. Highlights from the most creative and innovative experience makers we find. Our first edition will launch on February 14, 2022, so make sure you’re registered to receive our debut edition of The Knowledge Base.

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2015 2022 Books Consumers 98

ClearAction

OCTOBER 25, 2022

Here is an overview: Experience Value Exchange : this skill-building community provides your whole department with 5-minute to 40-minute templates (static and interactive), advice from peers and experts, events, presentations, articles, videos, podcasts, study highlights, and more.

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Sports 2009 2022 Financial 71

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

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2022 Customer Success Chief Customer Officer Leadership 98

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes. Onboarding Hero: ClearGov.

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2022 Customer Success NPS Customer Satisfaction 98

Gainsight

SEPTEMBER 22, 2022

Sometimes we find that the best observations come to us after an event, lecture, or gathering. That is exactly what is happening with Gainsight’s Pulse 2022. Pulse 2022 had a few incredible sessions specifically focused on how CS is increasing efficiency and driving revenue growth for those in the healthcare industry.

Healthcare 52

Healthcare 2022 Customer Success Government 52

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

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2021 Events Social Media 2013 45

Kustomer

NOVEMBER 12, 2021

The two-day event was loaded with insights from CX influencers and leaders from the world’s most future-focused brands including Spanx, Delivery.com, Rappi, Ring and more. Utilizing the Pandemic as a Launchpad for Innovation. But in case you were not able to join us, we wanted to gather the highlights for you in one place.

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Up Your Service

NOVEMBER 30, 2018

The second value at Salesforce is CUSTOMER SUCCESS. This is not just helping customers improve the bottom line, but helping customers take better care of their customers, and their employees, and the communities where they work and live. That’s focusing on customer success way beyond the budget.

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Culture Innovation Events 2022 40

SmartKarrot

FEBRUARY 17, 2022

Here are some of the top 22 SaaS podcasts of 2022 that will propel your SaaS business growth. Hosted by Akeel Jabber, the SaaS District covers topics like innovation, conversion optimization, growth marketing, and equity. As the name says, every episode is 14 mins only and explores successful SaaS entrepreneurs. SaaS District.

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2022 2018 Customer Success Events 10

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Companies are investing more in customer success. How do we know?

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Customer Success Customer Centricity Healthcare Events 13

West Monroe

JANUARY 24, 2022

Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. We’ll examine some of the overarching trends affecting the high-tech & software industry in 2022.

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2022 B2B Chief Customer Officer Financial 40

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. It lowers your customer’s upfront expenses. It requires them to spend less capital to get innovative and risky projects kickstarted. You can always rely on me to do that for family events, for work, for college events.

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Customer Success B2B Metrics Sales 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more.

Customer Success 52

Customer Success B2B Metrics Sales 52

Gainsight

APRIL 7, 2022

Product Innovations . We’ve filled the entire space with booths, showcases, and experiences that show off the exciting new technologies in customer success, product experience, and community. Plus, be the first to hear about the newest product innovations coming to Gainsight. Who will be this year’s keynote speakers?

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2022 Entertainment Innovation Fashion 105

SmartKarrot

MAY 6, 2022

Innovative leaders understand that they cannot do everything alone, and a significant emphasis is placed on identifying and retaining high-performing people. Investing time and money in community-led events, the involvement rises when workers work together for a common goal. Lack of Employee engagement. Intuit Inc.

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2022 Social Media Engagement Connections 10

SmartKarrot

AUGUST 11, 2022

Digital transformation continues to introduce innovative solutions to level up your business and automation can free up your time to focus on what’s new. Host Events to Enhance the Customer Experience. The different types of events that you can explore are: Seminars or masterclasses Webinars Fundraisers Conferences.

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Social Media Events Sales Seminar 10

SmartKarrot

JUNE 10, 2022

Top brands like Uber, Coca-Cola, and Tesla have figured out innovative ways to push more and more customers into becoming their advocates. Using some clever ideas, they have managed to prompt enthusiastic customers to amplify their voices. It keeps on showering offers to attract both existing as well as new customers.

Marketing 10

Marketing Advertising Reference Social Media 10

SmartKarrot

MAY 3, 2023

Annual Conferences and Events It’s common for companies and industries to host annual conferences for those in the same industry to network and learn about the latest news in their field of expertise. Within 2022 alone, as much as 90% of businesses are planning to spend more on video conferencing software services.

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Travel Document Demo Download 10