ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022. The post What makes ChurnZero a 2022 CODiE award Customer Success finalist?

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Education Services Group

MAY 23, 2022

The ESG team was as eager as anyone to get back to these types of events, and I was thrilled to join my colleagues Peter Armaly, Sheik Ayube, and Nick Mitchell to do just that at TSIA World Interact. TSIA World Interact 2022 in Orlando is a wrap, but the key takeaways above shouldn’t be one-hit-wonders.

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Gainsight

AUGUST 26, 2022

Pulse 2022 may be over, but the impact is just beginning. This year, for the first time ever, the focus of the event expanded beyond customer success to include speakers, sessions, and attendees from product and community. Here are five important learnings from Product professionals during Pulse 2022. .

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Lithium

AUGUST 2, 2022

Event recap: Forrester CX NA Conference 2022 Customer Experience leaders gathered at the Forrester Customer Experience 2022 to discuss the emerging customer experience trends in our rapidly changing world, here is a Khoros POV of those trends. Webinars & Events Some event areas are limited to Khoros customers only.

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Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. The 2022 Khoros Kudos Awards are now open until May 27th! Webinars & Events Some event areas are limited to Khoros customers only.

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Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Khoros Innovate On-demand + Roadmap Resource Roundup.

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West Monroe

NOVEMBER 2, 2022

billion through their IPOs in the first half of 2022, a sharp decline from a $155 billion boom in 2021. Build a realistic roadmap. Many companies skip this crucial step or fail to effectively articulate roadmaps that they have already developed, bungling deals with abstract plans and unclear direction. What’s more, U.S.-listed

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Quadient

MAY 20, 2022

Fri, 05/20/2022 - 16:00. Individual events often demand immediate communication. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. Is it time to Evolve Your Communications to the Cloud? j.shah-thiel. As a result, messaging changes often and updates occur frequently.

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CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 5) Measure KPI.

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Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. And belonging is an important metric for [culture and] performance.”. Send-off in style.

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Lithium

JULY 5, 2022

Facebook Data Store Changes in Intelligence Phase II Phase II is now scheduled to kick off on June 15, 2022. Webinars & Events Some event areas are limited to Khoros customers only. Beyond the Roadmap: TikTok & Talkwalker Deep Dive Watch now. During Phase II, customers will be transferred to their own pool.

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Optimove

AUGUST 15, 2022

It might happen every year, but when Google and Apple take to their respective stages to announce their product roadmaps for the coming year, most marketers get the chills. Here’s our breakdown of the latest upgrades from each event, what they mean for your mobile marketing strategy, and how to prepare your campaigns for success.

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Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. Experts Gainsters and our partners will all be available to answer questions, give demos, and show you what’s possible for 2022 and beyond. . Puppies of Pulse!

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Gainsight

NOVEMBER 9, 2022

Pulse Europe 2022 is here! The event theme “Together, We’re Unstoppable” came to life at the opening keynote by Nick Mehta, CEO of Gainsight. In the broadest sense of the word meaning: articles, data, product roadmap updates, knowledge base, and professional discussions. Community members need a reason to return again and again.

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SurveyGizmo

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Keep your surveys targeted on a certain feature or event.

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SurveySensum

DECEMBER 22, 2022

They give you ideas for your product roadmap. . This will help you to invite new customers and simultaneously update your existing customers about your new product launch, feature launch, event, etc. . For example, you chose the tenure from 2019-2022 i.e, Customers in the ending year i.e., in December 2022 are 80 and.

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Gainsight

JULY 5, 2022

According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Every journey begins with a roadmap, and every business motion starts with a strategy. It’s about adoption, analytics, and expansions. Grasping the Reach of Customer Success.

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Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). This makes access challenging for yearly audits or to recover records in the event of a malware attack or other incident. 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Who benefits?

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Solvvy

JULY 13, 2022

Bureau of Labor Statistics reports that in April 2022, 809,000 people quit their jobs in professional and business services, and some may have been from your help desk. After you introduce new services or features, or seasonal events like Black Friday Cyber Monday a higher volume of support tickets.

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inSided

OCTOBER 1, 2022

Here are our takeaways from Cognite’s Pulse 2022 session on how to leverage Community to solve key CS challenges. According to Alex Farmer, VP of Customer Success at Cognite, the first step on your community roadmap should be to unify all of the one-to-many events and content in one place. That was the case for Cognite.

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Gainsight

JUNE 11, 2021

Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. The impact will go beyond “Go-Live” events and affect churn, health scores, and LTV. Deliver standardized and repeatable processes, especially for onboarding.

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Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Our recent NetSuite CFO & Business Leader Spring 2022 Outlook Survey shows the finance department has grown in importance since the start of the pandemic. Flex your analytical abilities. Take an active role in hiring.

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Circular Edge

DECEMBER 1, 2022

JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. Automate #Optimize #Transform.

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Optimove

OCTOBER 12, 2023

Our customer events often contain numerous data parameters.” “I would say 12 to 15 people from the Optimove side joined the meetings where they presented the whole roadmap,” said Mantas. Forrester, in the Total Economic Impact of Optimove report from December 2022, estimated Optimove’s Payback Period at under six months.

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Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Webinars & Events Some event areas are limited to Khoros customers only. Khoros Roadmap Webinar Watch On Demand. If not, we are here to help! Available On-demand.

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West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Consumer & Industrial Products Executive Poll—Q2 2022. All Rights Reserved. Featured Content. Because in an M4.0

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Upwave

MAY 26, 2022

First up was the hottest event to date (literally) as we hosted our own “hot ones challenge,” which you may be familiar with from the successful YouTube series by the same name. With teams that are working across different countries, time zones and cultures, we know how important it is for Upwavers to feel connected. What doesn’t work?

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West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Consumer & Industrial Products Executive Poll—Q2 2022. All Rights Reserved. Featured Content. Because in an M4.0

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Gainsight

OCTOBER 7, 2019

What a way to expedite our product roadmap, ensuring our priorities are in line with our customers and meeting their demands. Since the inaugural event, attendance has grown from 300 in 2013 to 5,500 in 2019. And last year, we hosted launched our inaugural Pulse World Tour event series in Austin, and Chicago.

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