Kustomer

MARCH 31, 2022

We are excited to announce that Kustomer will be taking the stage at Meta’s inaugural business messaging event, Conversations , on Thursday, May 19, 2022. The event will showcase content for businesses, developers and partners interested in building better and faster experiences on the most popular messaging platforms.

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BlueOcean

JULY 13, 2023

However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships.

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Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. CS in Focus. ” 2. CSM Practice.

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TechSee

JUNE 8, 2022

My first big foray into the space came at the November 2021 FSUSA event where critical topics like the acceleration of skilled technicians leaving the field, new cutting edge devices, and ever-expanding complexity in the equipment serviced were discussed. I was curious to learn what had changed from then to April 2022.

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Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! The post Product News – July 2022 appeared first on Lumoa. By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. This is really beneficial for German focused customers! Thanks for reading!

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TechSee

APRIL 8, 2022

Key Insights from Field Service Medical 2022. TechSee team members recently attended the Field Service Medical event, which highlighted a lot of insightful and actionable takeaways, A few themes stood out specifically: . The post 3 Observations From Field Service Medical 2022 appeared first on TechSee. Onboarding Challenges.

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eGain Blogs

NOVEMBER 7, 2022

About KMWorld 2022. eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

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ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. See the full agenda and secure your seat at BIG RYG 2022. See the full agenda and secure your seat at BIG RYG 2022. The moment you’ve been waiting for.

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Optimove

APRIL 2, 2024

Like every sporting mega event, Euro 2024 will attract a wave of new players. Key Takeaways: Mega-events draw in a surge of new and reactivated players, making it crucial for operators to focus on retaining and engaging them with tailored marketing strategies. It’s also a huge opportunity for operators.

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Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Download the report today to get the full story.

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Lumoa

SEPTEMBER 2, 2022

Lumoa offers a way to close the loop with your customers by using the Events page. The post Product News – August 2022 appeared first on Lumoa. See which feedback has been assigned to team members. Now, we have added the User Avatar on feedback that has been assigned.

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Totango

MARCH 24, 2022

Event speakers included: Guy Nirpaz, Founder and CEO, Totango. Finally, to round out the two-day event, a collection of our very own “Totangoans” shared ways in which teams can use SuccessBLOCs and Canvas to continue to enhance the customer experience and drive businesses forward. Jamie Bertasi, President and COO, Totango.

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ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022. The post What makes ChurnZero a 2022 CODiE award Customer Success finalist?

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Lithium

JANUARY 4, 2022

We’d tell you exactly what will happen in 2022 if we could, but we can’t. Check out the four customer engagement trends you should be on the lookout for in 2022. Create Past Events: Versions 1.2 Update You can now add past events to your community by creating them with older dates and uploading the recordings of the event.

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Gainsight

AUGUST 29, 2022

We knew walking into the Moscone Center, before the crowds arrived, that Pulse 2022 would be special. What we didn’t know was how much everyone else in the Pulse community would love the event this year. What we didn’t know was how much everyone else in the Pulse community would love the event this year. Phew…what a show.

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CSM Magazine

FEBRUARY 22, 2022

When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients and potential customers. In this article, we will reveal the nine top ways to keep your customers informed in 2022. 9 best ways to inform your customers in 2022. Design and print flyers.

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Retently

APRIL 6, 2022

Retently 2022 CSAT Benchmarks. These CSAT survey questions look into how the customer perceives the event or the support agent – not the overall perception or loyalty. . The post The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks appeared first on Retently.

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ShepHyken

AUGUST 29, 2022

Not only does offering great customer service, product demonstrations, in-store events, and more attract new customers and keep them coming back. 14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. The post 5 Top Customer Service Articles of the Week 8-29-2022 appeared first on Shep Hyken.

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West Monroe

MAY 16, 2022

At the end of last year, Covid’s effects were waning, travel was increasing, and 2022 looked like a comeback year. In short, 2022 may be turning out to be as stubbornly challenging as 2020 and 2021. This will bode well for companies that will need to continue adjusting operations based on unexpected events. About the Poll.

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Beyond the Arc

OCTOBER 12, 2022

We also immerse in industry events like Finovate, where our CEO Steven Ramirez interviews industry leaders to explore the latest [.]. The post Finovate 2022 – Tracking fintech innovation with industry leaders appeared first on Beyond the Arc.

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CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Register now to join live & pre-order the recording! Are your customers’ experiences with your organization being impacted by a service strategy that doesn’t satisfy?

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ShepHyken

APRIL 1, 2022

He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. In this article, we will discuss the future of digital Customer Experience, explore some Customer Experience related predictions for 2022, and some trends that can be foreseen in the coming year. . AI with Human Touch.

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InMoment XI

APRIL 18, 2023

Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show. The Customer Show launched in 2022, and the premise behind the event is to bring together everyone playing an active—or even a passive—role in the customer journey. Different teams have different goals and incentives.

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Lithium

FEBRUARY 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Manage View Enhancements: Time Filters The Date Range selector in Manage View now includes “Live” selections as similar to our Dashboards and Post and Moderation columns can now toggle between Post Date and Last Activity Date.

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C Space

FEBRUARY 2, 2022

Customer Inspired Perspectives on Grocery and Drinks Trends in 2022. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends.

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CSM Magazine

JANUARY 26, 2022

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. Industry experts, customers and partners from around the world are taking part in the virtual event on 3 rd March 2022. The formal agenda will be announced ahead of the event.

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West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. This outlook will not include an analysis of M&A trends. We consider it the top asset in most institutions with whom we do work. Build, partner, or buy?

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Totango

APRIL 5, 2022

Scheduling control: Can you schedule delivery of your surveys at select events in your customer’s lifecycle ? Six of the Best NPS Software Solutions for 2022. The post Six Best NPS Software Solutions for 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Here are six of our top picks.

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CSM Magazine

FEBRUARY 24, 2022

Industry experts, customers and partners from around the world are taking part in the virtual event on 3 rd March 2022. Ultimately, we want this event to provide businesses with the tools to confidently walk the fine line between secure payments and a positive customer experience. To register, visit: [link]. About PCI Pal.

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CSM Magazine

FEBRUARY 8, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced it has been shortlisted for the Best Compliance Product category in the CX Awards 2022. We are very happy to start 2022 with another award shortlisting, having received 12 over the last two years alone.”.

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Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Here are the top 5 reasons you’ll love Pulse 2022. Get connected. Get on track.

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Optimove

AUGUST 25, 2022

A big event like the 2022 FIFA World Cup definitely fits that bill. But this coming World Cup isn’t any big event; it’s a mega event. Mega sports events – the Superbowl or Champions League Final – always leave a mark, grab attention and attract new players. What’s the difference?

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CustomerSuccessBox

MAY 18, 2022

Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! It isn’t a denial that setting the best customer experience is hard and is not an overnight event. Suggested resource: Customer Advisory Boards: How to Launch and Manage a Successful Program in 2022 | Blog | Insight Partners.

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ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. 4/ 2022 SaaS retention benchmarks: How does your company compare? The post The top five Customer Success webinars of 2022 from ChurnZero appeared first on ChurnZero. Start with our top five.

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Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. The post Top 10 Insights from Customer Success Executives in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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Gainsight

APRIL 21, 2022

2022 has already been quite the year. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide.

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West Monroe

JANUARY 25, 2022

Entering 2022, 87% of manufacturers remain optimistic. 2022 will be the year that the structural changes coming out of the COVID economy become the new normal. Current events, however, have strained supply without subsiding consumer demand. The big question for 2022? Tim Vadney. The problem?

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