IntouchInsight

JANUARY 13, 2023

At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer Experience (CX) Toolkit. Happy new year!

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BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Table of contents What are customer feedback tools? It is a software solution that lets you collect and manage user feedback. How do you keep track of customer feedback?

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Lumoa

NOVEMBER 7, 2022

Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1

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2023 Customer Experience Competitive Advantage 2021 83

BirdEye

SEPTEMBER 15, 2023

With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales?

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BirdEye

DECEMBER 21, 2022

billion users by 2023. You’ll need to create video content if you want to find success on social media in 2023. Crisis management will be a necessity in 2023. With 95% of businesses expecting a crisis within the next two years, it’s no surprise that most are focusing on crisis management on social media heading into 2023.

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BirdEye

NOVEMBER 9, 2023

Factors to consider when selecting the best insurance review sites When deciding where to focus your efforts on managing online reviews , consider these criteria: 1. If you’re seeking assistance in managing your business’s reputation, get in touch with Birdeye for a customized solution tailored to meet your unique needs.

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BirdEye

SEPTEMBER 1, 2023

Seize this chance to learn directly from the best in the industry about the transformative potentials of AI and its impact on the digital customer journey. The post Birdeye View 2023: Learn more about our keynote speakers appeared first on Birdeye Customer Experience Management.

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BirdEye

FEBRUARY 15, 2024

Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior. The surge of Google reviews In 2023, the online review scene saw some interesting shifts, highlighting the ever-growing impact of Google reviews in the digital marketplace.

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Beyond Philosophy

JANUARY 12, 2023

However, with three pioneers of Customer Experience involved, we have an authoritative view on the topic and predictions about what’s happening next. I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. Here’s what they had to say.

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BirdEye

SEPTEMBER 11, 2023

While processing vast data is challenging, leveraging Artificial Intelligence (AI) for customer feedback management can be a significant advantage. This blog post explores how Artificial Intelligence (AI) can make a difference in customer feedback management for your business.

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Beyond Philosophy

JANUARY 7, 2023

Customer science looms on the horizon. In this episode, we explore the potential for the new year in the customer experience movement and combine the powers of decades of experience to guess what will happen in 2023. Key Ideas to Improve your Customer Experience. Follow Colin on LinkedIn and Twitter.

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MyCustomer

MAY 26, 2023

"Customer experience for me is much more holistic" Rhys Fisher Friday, May 26, 2023 - 17:04 Customer experience management Customer journey Customer success MYC'D UP WITH CX LEADERS episode 14: Tom Kirby, senior CX manager, HUEL Voice of the Customer

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BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis?

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2023 Feedback Social Media Net Promoter Score 98

BirdEye

MAY 5, 2023

Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. Businesses can easily create and manage listings of items for sale or services for hire with its user-friendly interface. Track and manage your metrics and results.

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BirdEye

APRIL 19, 2023

You can start with small business ideas from home and build up as you gain more customers and revenue. Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. But first, let’s go over what makes a small business idea worth pursuing.

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SurveySensum

OCTOBER 23, 2023

Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? Not Easy to Use An ideal feedback management tool should offer a simple user experience. So let’s explore.

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BirdEye

SEPTEMBER 13, 2023

How to write the right testimonial questions How to ask for testimonials 30 testimonial questions to ask your customers in 2023 FAQs about testimonial questions Collect social proof with Birdeye What are testimonial questions? Why are the right testimonial questions important? Testimonial form questions 1.

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BirdEye

MAY 9, 2023

Build a strong referral program with Birdeye’s unique and custom-made solution to manage your business. The post Referral card ideas to grow your business in 2023 appeared first on Birdeye Customer Experience Management. Book a demo today!

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BirdEye

MARCH 10, 2023

The post Free social media audit template for 2023 appeared first on Birdeye Customer Experience Management. For more information on how Birdeye can help your business, watch a demo and book a time to chat with a Birdeye product expert.

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Social Media 2023 Metrics Return on Investment 98

BirdEye

JUNE 22, 2023

Understand your customers and work to foster deeper relationships, enhance customer satisfaction, and build unwavering brand loyalty. The post 10+ types of customers to know in 2023 appeared first on Birdeye Customer Experience Management.

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BirdEye

MAY 12, 2023

Referral codes provide convenience to both businesses and customers: A referral code helps you manage your referral program and track where your referrals originate. The post Top 7 referral code examples for your business in 2023 appeared first on Birdeye Customer Experience Management.

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BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? A marketing manager is often involved in developing a marketing plan.

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BirdEye

AUGUST 31, 2023

Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye. Custom branding You can customize your shop with your brand and design (though options are somewhat limited). Inventory management You can manage your inventory using the Commerce Manager.

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Forrester's Customer Insights

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

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CSM Magazine

JANUARY 22, 2024

According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15 from 2023 to 2030. November, 2023 – Siena AI, a San Francisco, CA-based autonomous customer service platform designed for commerce, raised $4.7 million in seed funding. Company Website: siena.cx

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BirdEye

AUGUST 22, 2023

Surveys are essential to understanding customer requirements, sentiment, and pain points and discovering new opportunities. This blog post explores product surveys and equips you with the top product survey questions to use in 2023. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business?

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2023 Net Promoter Score User Experience Customer Satisfaction 52

BirdEye

AUGUST 16, 2023

Unless you’ve hired a social media manager , posting on Instagram regularly will consume much of your valuable time. If you can still manage to do all that, you’ll wow your audience and keep them hanging on every enticing Instagram post. Saves time As a business owner, you’re involved in many areas of your business.

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BirdEye

MARCH 15, 2023

Below are some of the emerging social media platforms that are gaining popularity in 2023. The post Social media demographics: Leveraging the right data in 2023 appeared first on Birdeye Customer Experience Management. Discord Discord is a messaging and voice chat platform initially designed for gamers.

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Social Media 2023 Entertainment E Commerce 52

SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool?

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Feedback Management NPS Customer Satisfaction 52

SurveySensum

OCTOBER 11, 2023

By conducting such evaluations, you can identify the most suitable alternative that aligns with your specific requirements and goals, ultimately ensuring you make the right choice for your feedback and survey management needs. It offers an easy-to-use interface for creating and managing surveys effortlessly.

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2023 Net Promoter Score NPS Feedback 52

SurveySparrow

JULY 23, 2023

Let’s open the stage with a quote from Bill Gates, “Your most unhappy customers are your greatest source of learning.” ” This quote beautifully captures the essence of Customer Experience Management (CEM). Qualtrics XM is the genie that transforms raw data into enriching experiences.

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Customer Experience Management 2023 CEM Customer Experience 52

BirdEye

DECEMBER 25, 2023

These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. Let’s get your Facebook page management in order! Are you looking for a quick way to claim an unofficial Facebook Business Page in 2023? As of December 2023, here’s how you can do it 1.

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Daniel Group

JULY 25, 2023

July 25, 2023 (Newswire.com) – The Daniel Group, a leader in customer experience (CX) in the B2B industry, announces the launch of its CX Institute. 7-8, 2023, in Charlotte, NC. ExperienceConnect is a secure, robust, cloud-based customer experience management system.

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IntouchInsight

DECEMBER 8, 2022

Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when brands provide goods and services that aren't normally associated with their industry. While this is not a new practice, it has become increasingly popular.

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BirdEye

FEBRUARY 19, 2024

In 2023, Google’s AI strength intercepted a significant 170 million fake reviews , marking a 45% jump from the previous year. Birdeye offers a wide range of resources designed to assist businesses in gathering genuine reviews, managing their digital footprint, and adhering to Google’s dynamic guidelines.

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IntouchInsight

MAY 1, 2023

From Consumer Trend Reports to the Annual Drive-Thru Study , Intouch Insight has been a trusted source of customer experience data for years. Now, in 2023, we're launching a new annual report - Emerging Experiences. In this series, we will examine some of the most impactful trends shaping customer experiences today.

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