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Optimove’s 2023 Survey Key Highlight: Brands Still Subject Consumers to Marketing Fatigue

Optimove

This post highlights Optimove 2023 surveys of more than 2,000 consumers. Marketers noted awareness of the marketing fatigue challenge and now are acting to mitigate its impact, by adjusting their marketing strategies and investing in the appropriate technology. 11% of respondents will never open marketing emails.

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Top Agent Experience (AX) Trends of 2023

Upstream Works

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.

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The Kustomer Service Pulse: 2023’s Viral Customer Service Moments

Kustomer

While 2023 may have been the year of Barbenheimer and Taylor Swift, we also saw great strides in customer service. As these new technologies are being implemented in the background, how are companies handling customer service now? He calmly explained every sound and bump, holding her hand when the passenger was scared.

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Unlock The 3 Key Net Promoter Score Drivers

InMoment XI

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage! Take The Lead!

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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. In light of these challenges, the 2023 Edelman Trust Barometer highlights the growing importance of trust in brand relationships. This will only continue as the technology evolves. Access 1/19/24. Access 1/19/24.

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Top 5 Takeaways From Pulse Europe 2023

Gainsight

That’s a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. As the sun sets on the city of bicycles, the Pulse community reflects on the power of technology to help us all have more time for what matters most: each other. Without further ado, let’s dig into five of our top takeaways from Pusle Europe 2023.

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What is the role of customer experience in the telecoms industry entering 2023?

Lumoa

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. But as technology evolves, so do the expectations. Many consumers see 2023 as a way to have a fresh start, and with it, their smart choices. appeared first on Lumoa.

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