ShepHyken

NOVEMBER 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I’ll leave it at that and hope you are intrigued enough by my hyperbole to spend five minutes reading this article.

Article 82

Article 2018 Customer Service Airlines 82

Currency Alliance

JULY 16, 2020

Most marketing efforts produce conversion rates of less than 5%, signaling a crisis of communication with a make-or-break number of potential loyal customers. Achieving this is not a mystery – the key is understanding a customer’s propensity to respond to various offers based on lifestyle preferences and segmentation.

ROI 52

ROI Loyalty Loyalty Programs Rewards Programs 52

ShepHyken

APRIL 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller.

Article 65

Article 2020 Loyalty Programs Customer Service 65

CSM Magazine

DECEMBER 7, 2021

Building customer loyalty is quite essential for companies, regardless of their sizes. Clever Ways to Increase Client Loyalty in Your Business. Building customer loyalty takes time and needs an entrepreneur to fully commit to it. Make Your Customers’ Experience Better. Create a Customers’ Club.

Loyalty 52

Loyalty Rewards Programs Fashion Customers 52

ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. We want the customer to feel a sense of ownership in the relationship they have with us. That’s what your loyalty program should do. – Shep Hyken. What’s next?

Customer Centricity 74

Customer Centricity Loyalty E Commerce Loyalty Programs 74

CSM Magazine

MARCH 22, 2024

The Blueprint for User-Friendly Credit Solutions Today’s customers want a service so streamlined that it feels like second nature. Simplicity breeds familiarity, and familiarity breeds loyalty. Start by assessing your offerings through the eyes of your customers: Are there too many hoops to jump through?

Customer Retention 52

Customer Retention Rewards Programs Financial Loyalty 52

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service. Customer Lifetime Value (CLV).

Customer Service 78

Customer Service E Commerce Rewards Programs Customer Relationships 78

ShepHyken

JULY 6, 2018

This week we feature an article by Natasha Postolovski who shares the idea of using sales contests to help motivate a higher level of customer experience at your organization. – Shep Hyken. Customer experience is the most important factor in the success of a retail business. Loyalty and rewards programs.

Sales 72

Sales Blog Net Promoter Score Customer Experience 72

Ann Michaels and Associates

JUNE 15, 2020

Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. But the questions are real and have been so since 2003 when Frederick Reicheld of Bain & Company wrote about what he coined the Net Promoter Score (NPS) in an article for the Harvard Business Review.

NPS 59

NPS Net Promoter Score Customer Experience 2003 59

Currency Alliance

JUNE 11, 2019

“Extra” was a 4% interest rate which earned the average working family £100-200 a year – the kind of value you can earn from a supermarket loyalty card. Bribing customers is easy and, as with most easy initiatives, not very profitable. This led many banks in Europe to close their rewards program over the past three years.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

delighted

NOVEMBER 20, 2020

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Does the store carry the products customers are looking for? Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations?

Retail 70

Retail 2021 Customer Experience Omnichannel 70

CX University

NOVEMBER 21, 2020

Customer Experience has been a buzz word amongst C-Level executives for some time now and for good reason too. Customer-facing teams in sales and service-orientated environments embrace the concept. Customer-facing teams in sales and service-orientated environments embrace the concept. This list goes on.

Net Promoter Score 98

Net Promoter Score Brands Loyalty Programs Loyalty 98

CSM Magazine

JANUARY 9, 2023

Personalizing Customer Support. Personalizing customer support helps to meet consumer expectations and boost repeat sales. It helps to build brand loyalty and trust. You can use CRM systems to understand what your customers prefer. This will make it easier for your customer support agents to determine their preferences.

Customer Relationship Management 93

Customer Relationship Management Customer Relationships Management Rewards Programs 93

Currency Alliance

JANUARY 22, 2020

The top loyalty jobs are tough. Every CEO waxes lyrical about the importance of loyalty. Every CFO knows a loyal customer is many times more profitable than others. Rewards programs have not, historically, earned consistent loyalty across all customer segments. Points alone don’t earn much loyalty.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Strativity

MAY 25, 2023

This article was originally published by QSR ( PDF ) on May 25, 2023. But the success of these programs has as much to do with insights as technology. Customers have more restaurant choices than ever. This process involves identifying the brand’s signature moments and equities, then connecting them to customer behavior.

Brands 52

Brands Loyalty Programs E-support 2022 52

CSM Magazine

JANUARY 2, 2023

Here are ten ways to help you get new customers to become loyal, repeat customers. Understand What Your Customers Want. If you want to convince your customers to give you their loyalty, you’re going to need to understand what they want, so you can give it to them. Provide a Customer Service App.

Rewards Programs 52

Rewards Programs Loyalty Customer Service Customers 52

Ann Michaels and Associates

MARCH 30, 2019

Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. But the questions are real and have been so since 2003 when Frederick Reicheld of Bain & Company wrote about what he coined the Net Promoter Score (NPS) in an article for the Harvard Business Review.

NPS 56

NPS Net Promoter Score Customer Experience 2003 56

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Here are my top five picks from last week.

Article 13

Article 2022 Customer Service Rewards Programs 13

Beyond Philosophy

OCTOBER 30, 2017

Loyalty Points Don’t Lead to True Loyalty. But true loyalty can’t be bought with rewards perks. You’ve got to consistently provide an experience that makes customers want to be loyal to your brand. In taking the rewards experience approach, hotels are making a perfectly rational assumption.

Hotels 127

Hotels Travel Rewards Programs Loyalty 127

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

Touchpoint 117

Touchpoint Customer Journey B2B Customer Journey Mapping 117

BirdEye

FEBRUARY 19, 2021

These discounts can only be redeemed when a customer downloads The Saxton Group’s mobile app. Build an effective loyalty program. With a loyalty program, you can make sure that you’re always your customers’ first choice. Offer rewards for repeat purchases. Keep customer expectations in mind.

Loyalty Programs 93

Loyalty Programs Rewards Programs Social Media Download 93

delighted

NOVEMBER 5, 2019

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Does the store carry the products customers are looking for? Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations?

Retail 40

Retail 2020 Customer Experience Omnichannel 40

Totango

MAY 6, 2021

Highlighting your value proposition throughout your customer journey. Collecting customer feedback. Promoting customer loyalty. To maximize your results, combine these strategies with technology tools that automate retention best practices, such as the Totango Spark platform’s Ensure Customer Renewal SuccessBLOC module.

Customer Retention 74

Customer Retention Net Promoter Score Customer Journey Reference 74

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Build patient loyalty: Marketing reinforces your expertise and the value you provide. Table of contents Why do chiropractors need marketing?

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

delighted

JUNE 1, 2022

If you’ve got a high figure, it tells you that your customers love to shop with you. Most importantly, a high lifetime value shows a degree of brand loyalty. Regardless of your industry, you should be using at least one of the above to get more from your existing customers. Start a rewards program.

Net Promoter Score 71

Net Promoter Score Customer Retention Loyalty Customers 71

GetFeedback

FEBRUARY 2, 2020

The goal for every business is for all of their regular loyal customers to be enough to keep the business going. Customer loyalty is at its most basic definition when customers are likely to continue to do business with you. Create a relationship with your customers. Start a customer loyalty program.

Loyalty 170

Loyalty Loyalty Programs Rewards Programs Social Media 170

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Turning loyalty members into evangelists. By David Harrington.

Hospitality 74

Hospitality Travel Brands Airlines 74

Currency Alliance

DECEMBER 13, 2018

Escalating competition across sectors – not a purported “death of loyalty” – is making loyalty harder earned. As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. Greater investment to meet consumers’ insatiable appetite for experiences.

Loyalty 45

Loyalty 2019 Loyalty Programs 2018 45

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Count on actionable insight to elevate your customer interactions.

Customer Service 141

Customer Service Net Promoter Score Customer Service Representative NPS 141

SmartKarrot

APRIL 22, 2022

Using these, you can make sure that the customers get to familiarize themselves with the product/service and thus earn their loyalty. It becomes even better if you can come up with a personalized onboarding process that caters to individual customers. Bank on solid customer support. Design a reward program.

Customer Retention 10

Customer Retention B2B White Paper Rewards Programs 10

SurveySparrow

JANUARY 14, 2020

Losing existing customers in the hope that you will get new ones can be a bad decision because you have to spend 4-5x times if you were to get a new one versus keeping the latter happy. If your existing customers are happy with you, it might even be easy for you to upsell and cross-sell your products, which means more profit.

Customer Retention 52

Customer Retention Feedback Loyalty Programs Roadmap 52

CSM Magazine

FEBRUARY 22, 2023

Customer experience planning is essential to the success of any organization. By creating a great customer experience, you can increase customer satisfaction and loyalty. Define Your Goals : Do you have a clear picture of what you want to achieve with customer experience planning?

Customer Experience 52

Customer Experience Rewards Programs Omnichannel Touchpoint 52

CSM Magazine

SEPTEMBER 6, 2021

Repeat customers will be responsible for most of your profits and, as such, it’s especially important to take steps to increase customer loyalty for your business. Having a high level of customer loyalty won’t just boost your sales and enhance your profits. Offer An Excellent Customer Experience.

Loyalty 52

Loyalty Social Media Rewards Programs Customer Retention 52

ProProfs Chat

DECEMBER 18, 2019

About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. Customers Prefer Live Chat. The Need of The Hour.

Customer Experience 87

Customer Experience Multi-Channel Social Media Customers 87

SmartKarrot

JUNE 1, 2020

Conventionally, Customer retention refers to the number of customers doing business with a company at the end of financial years and expressed as a percentage of those who have been active customers since the start of the year. In this Article, we have revealed 8 quick ways to improve your SaaS customer retention rate.

Customer Retention 10

Customer Retention Social Media Rewards Programs Loyalty 10

PK

MAY 12, 2020

Those brands who invest in their mobile technology and focus on the digital consumer experience differentiate themselves in the marketplace and endear themselves to their consumers – especially their loyalty members. Its loyalty-building aspects don’t end there, though. Think beyond discounts and cashback. Focus on convenience.

Loyalty 52

Loyalty Loyalty Programs Apparel Rewards Programs 52

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. 1. Looking beyond transactional rewards.

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49