Up Your Service

JULY 16, 2018

unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust.

Connections 67

Connections Insights Culture B2C 67

ShepHyken

APRIL 28, 2024

This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. Connect with Shep on LinkedIn.

2024 71

2024 E Commerce Article Loyalty Programs 71

Hero Digital

MARCH 9, 2020

This evolution of personalization across B2B and B2C initially started with handcrafted campaigns, eventually leading to mass campaigns, customizations, and now sophisticated omnichannel experiences. Humans are naturally great at personalization—we just need to translate this into our technology. And that’s where the magic happens.

Interaction 52

Interaction Technology B2C B2B 52

CloudCherry

SEPTEMBER 9, 2019

’ve spent my career in technology, and I love seeing it employed in ways that embrace our social nature, or when it helps us gain a better understanding of our selves. I’ve been known to disappear behind a mirrorless camera for hours on end, and there’s a soft spot in my heart for old-school, tabletop roleplaying games.I’ve

B2C 186

B2C Workshop B2B Employee Experience 186

BirdEye

MAY 3, 2023

Importance of marketing channels for a business B2B vs B2C marketing channels Top marketing channels for your business Frequently asked questions about marketing channels Conclusion Understanding marketing channels (what is it?) It is important to know the distinctions between B2B and B2C marketing channels to create effective strategies.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

ShepHyken

SEPTEMBER 15, 2020

Top Takeaways: There must be a balance between artificial intelligence (AI) and human connection. As with any new technology, there always needs to be a human fallback. Consumers (in both B2B and B2C) expect to be able to turn to sales reps for information and answers. Businesses need to ask themselves how to make that happen.”.

E Commerce 126

E Commerce E-support Omnichannel B2C 126

Optimove

AUGUST 31, 2023

In this post, we explore the correlation between consumer demands for personalization and relevancy in marketing from brands, along with the challenges marketers face in leveraging first and zero-party data to deliver marketing communications that establish a personal connection with consumers. Loyalty platform 2.

Marketing 52

Marketing 2023 Multi-Channel B2C 52

ShepHyken

FEBRUARY 4, 2024

My Comment: As I read this article about B2B marketing and CX, I thought that you could write the same article (with a few minor tweaks) about B2C. But for it to work, it’s important to remember the critical step of forging genuine connections with customers. Connect with Shep on LinkedIn. There’s not a lot of difference.

2024 63

2024 Article Customer Service B2B 63

ShepHyken

JUNE 11, 2023

B2B Customer Experience Examples: Think Like A B2C by Dan Gingiss (Dan Gingiss) While B2B businesses are technically providing products and services to companies, they are selling to individual buyers who are consumers. This week he emphasizes B2B must think like B2C. Connect with Shep on LinkedIn.

Article 62

Article Customer Service B2B 2023 62

Magellan Solutions

AUGUST 25, 2021

Case in point: 3D technology market. In this article, we will discuss the direct relationship of 3D technology and outbound telemarketing services Philippines. The Coming of Age of 3D Technology. Telemarketing companies Philippines and 3D technology seem to belong in different business spaces. Telemarketing. TALK TO US!

Technology 52

Technology Marketing Call Center 2028 52

Up Your Service

JULY 16, 2018

unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust.

Connections 40

Connections Insights Culture B2C 40

Middlesex Consulting

MAY 31, 2015

Anil and I are members of the Customer Value Creation International Communications and Technology Committee. Build a great product, work out a great price, get the right connections into buyers, land up at their factories, demonstrate the product, give the right customer references and you are well on your way to making that sale.

B2C 60

B2C B2B Magazine Competitive Advantage 60

Bill Quiseng

MAY 10, 2023

EMOTIONAL CONNECTION To earn customer loyalty, don’t get inside their heads. Create an emotional connection. The more emotional the connections, the more memorable the experiences, and the more loyal the customers are. HUMAN TO HUMAN Customers don’t go to B2B or B2C companies. Focus on the customer, not technology.

Customer Service 78

Customer Service Social Media Loyalty Customers 78

Natalie Petouhof

JANUARY 5, 2016

Tweet CES: The Connected Internet of Things Dominates: Analysts predict by 2019 that only 49 percent of data in the cloud will be from PCs, and the biggest drivers of the shift will be smartphones and IoT. So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better.

Connections 40

Connections 2016 2019 B2C 40

Daniel Group

JANUARY 26, 2022

Getting the buyer to choose one brand over another involves factors other than just product technology and options. While the above example is from the B2C arena, similar situations are playing out in B2B markets. Yep, better CX and engaged employees are connected—no surprise about this. That is changing.

Customer Experience 105

Customer Experience B2B B2C Touchpoint 105

ShepHyken

MARCH 12, 2021

The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well. Technology solutions are the need of the hour. Ever since technology has become a part of remote selling, consumer interactions have witnessed a massive disruption. Accelerating connectivity through technology.

B2B 150

B2B E Commerce B2C E-support 150

Retently

MARCH 29, 2023

Tesla allows customers to buy a car on the Internet, and this B2C model saves a lot of time and money by skipping the middleman. Tesla’s autopilot technology is a significant selling point for its vehicles. The technology has received positive customer reviews and helped differentiate Tesla from other automobile manufacturers.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

ShepHyken

SEPTEMBER 10, 2023

My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience. You may have already experienced one or all of these technologies, but today is just the tip of the iceberg. Connect with Shep on LinkedIn. Wait until you see what’s coming soon.

Article 82

Article 2023 2028 Customer Service 82

Customer Bliss

MAY 23, 2018

She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella. Technology : Needed to improve the tools that athletes use in order to take care of fans efficiently and effectively.

Sports 197

Sports Customer Experience E Commerce Travel 197

Customer Bliss

DECEMBER 13, 2016

billion P&L for CA Technologies. Then took on his current roleL General Manager, Global Customer Success and Support at CA Technologies. Assessing maturity models and frameworks in the marketplace, and adapting one to suit CA Technologies. Connect the work to profitability and revenue growth rate. Uniting The C-Suite.

Customer Success 0

Customer Success Customer Experience Financial Leadership 0

ShepHyken

AUGUST 6, 2023

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. That includes B2C, B2B, and G2C (Government to Citizen).

Article 62

Article 2023 Customer Service Magazine 62

ShepHyken

NOVEMBER 1, 2021

Our mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover, and buy anything, and empower businesses and content creators to maximize their success.” Also, this article isn’t just for the B2C world. Never miss the opportunity to improve your CX!

Article 80

Article 2021 Customer Service Retail 80

ShepHyken

DECEMBER 24, 2023

On top of that, it also brings the idea of a hospitality mentality that any business (B2C and B2B) can adopt. Some jumped in head first, while others are “dipping their toe in the water” before investing in the technology. Connect with Shep on LinkedIn. For many companies, they are still talking about how to best use AI.

Article 65

Article 2024 Customer Service 2023 65

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. How Does the B2B Customer Experience Differ from B2C? What are Some B2B Customer Experience Examples? Support and service.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

Storyminers

JULY 29, 2016

We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? . Utilizing ratings and reviews as a B2C brand is a valuable business and marketing solution and is also an incredibly important means of boosting customer satisfaction. Senior Partner of Technology, Tenet Partners.

B2C 49

B2C Customer Retention Brands Social Media 49

TechSee

APRIL 2, 2019

The explosion in connected devices and the prevalence of online shopping mean that millions of products are now shipped daily, With online commerce projected to pass the $3 trillion mark in 2019. Computer vision is the technology that enables computers to see, recognize and process images in the same way as humans – and then some.

Contact Center 174

Contact Center Average Handle Time Insurance B2C 174

TechSee

APRIL 23, 2019

Predictive Analytics Applied to B2C. While the concept of predictive maintenance has been around for decades, it is only recently that advances in AI have enabled enterprises to take full advantage of the possibilities – and now, largely thanks to the IoT, the principles from industry are being applied to the B2C realm.

B2C 104

B2C Automotive Customer Satisfaction Reference 104

Clarabridge

DECEMBER 3, 2015

At its core, IoT is about connecting devices over the internet to enable them to talk to other devices, other apps, or even to us. Examples range from connected devices, such as smart meters in the home that turn off the heat when no one is at home, to smart cities that include smart trash cans that tell you when they need to be emptied.

Connections 40

Connections Net Promoter Score Hotels B2C 40

Magellan Solutions

AUGUST 30, 2021

Amidst the rapid growth of technology, game development also started to transform itself to quickly adapt to the rapid need and demand of customers. Most telesales company Philippines revolutionized the industry by implementing personalized Business to customer (B2C) telemarketing strategies. Making computer games is a great business.

2026 52

2026 B2C Call Center Contact Center 52

Customer Bliss

APRIL 20, 2016

Customer-Focused Organizational Decision-Making Begins With Connecting Silos. You have to connect silos and get to one-company leadership because unless you connect silos, the CCO role won’t even matter that much in your company — other decision-makers will assume “Oh, the CCO owns customer experience.”

Loyalty 165

Loyalty Chief Customer Officer Leadership B2C 165

Optimove

OCTOBER 5, 2023

However, like any good thriller, understanding the technology’s intricacies and harnessing its power can turn fear into an advantage. There’s some hope though, as according to our 2023 B2C Marketers survey , however, 57% of marketers said they plan to invest more in AI and marketing automation in the coming year. Fright Level: 6.

Marketing 119

Marketing 2023 Loyalty Consumers 119

Forrester's Customer Insights

JUNE 17, 2020

Product makers have pushed tech smarts beyond our phones and PCs into gear and gadgets, but many smart, connected products are not so smart. Whether it’s the latest connected harvester or a new smart speaker, the user experience often falls short of rising expectations.

Connections 37

Connections User Experience B2C Technology 37

ShepHyken

MARCH 23, 2021

Top Takeaways: The reality of today’s digital world is that the transformation of technology is never done. Customer love is the feeling that you can count on a brand to give you what you need and more, along with a feeling of alignment or spiritual connection. What are the similarities between B2B and B2C companies?

B2C 82

B2C B2B Metrics Customer Journey 82

Oracle

MAY 26, 2020

Pella has become a leader in technology and product innovation with more than 150 product and design patents. Here’s how Pella improved their strategy, technology, and metrics to deliver exceptional experiences. Pella, a window and door-making company, has been bringing innovation into people’s homes for over 90 years.

Customer Service 69

Customer Service Effort Score B2C Average Handle Time 69

Kustomer

JANUARY 21, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steve Walker and Troy Powell from Walker to uncover the secrets of their newest research report focused on the differences between B2C and B2C customer experience. Most B2C is pretty transactional. I love that.

B2B 95

B2B B2C Customer Centricity Sports 95

Oracle

APRIL 1, 2019

Consider: Forbes notes that both B2B and B2C transactions have more touchpoints than ever before. There will be more ways for customers to connect to the company, but so what? Customers don’t care about terminology; all they care about is being able to connect with the brand however they want to.”

Omnichannel 108

Omnichannel 2019 Customer Experience Touchpoint 108

Talkdesk

MARCH 5, 2020

If the call is made and connects to an answering machine, a fax machine or a voicemail system, the agent can disconnect the call manually or leave a message. These technologies have become increasingly popular by avoiding the pause upon answer and the subsequent abandoned calls of a Predictive Dialer.

B2C 80

B2C B2B Connections Sales 80