Wootric

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. Map and trigger different journey touchpoints with the data warehouse. Segment events and send it all back to Salesforce, and beyond for action. Another familiar story (for enterprise SaaS companies).

Roadmap 52

Roadmap Touchpoint NPS Effort Score 52

SurveySensum

JULY 24, 2023

– By automating contact centers and warehouses, retailers are able to provide quicker and more efficient service to customers. Not only do these tech-savvy solutions offer convenience, speed, and round-the-clock service, but they also elevate the overall customer experience. Talk about empowerment!

Retail 52

Retail 2023 Customer Experience E Commerce 52

Circular Edge

APRIL 17, 2019

Lyle Ekdahl first reinforced JD Edwards as the digital platform that enables transformation and encouraged the JDE community to move beyond traditional ERP and adopt components of digital transformation including 9.2, Skanska integrated JD Edwards and a Hybrid Cloud solution to gain visibility into their supplier community.

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

Circular Edge

APRIL 17, 2019

Lyle Ekdahl first reinforced JD Edwards as the digital platform that enables transformation and encouraged the JDE community to move beyond traditional ERP and adopt components of digital transformation including 9.2, Skanska integrated JD Edwards and a Hybrid Cloud solution to gain visibility into their supplier community.

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

delighted

NOVEMBER 20, 2020

In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use. For 2021 and beyond, the answer is both. For 2021 and beyond, the answer is both. From clothing stores to auto parts, there are an estimated 3.7 Brick and mortar, or digital?

Retail 69

Retail 2021 Customer Experience Omnichannel 69

CloudCherry

FEBRUARY 11, 2019

This was a short webinar that went on for about 45 minutes and the majority of the issues presented by the speakers and the questions raised by the host revolved around ‘Member experience challenges’ and how to create solutions for the current year- 2019. The Solution. The Solution. An Overview.

2019 150

2019 Net Promoter Score Webinar NPS 150

Currency Alliance

MAY 31, 2018

True disruption comes when a competitor´s solution is 10x better. Many other businesses, surprisingly, haven´t felt the wake-up call beyond the C-level. When faced by existential threats, or when your very business model is grounded in innovation, it’s simply unthinkable to go with the flow. Corporate inertia.

Innovation 40

Innovation Loyalty Travel Retail 40

Currency Alliance

MAY 31, 2018

True disruption comes when a competitor´s solution is 10x better. Many other businesses, surprisingly, haven´t felt the wake-up call beyond the C-level. When faced by existential threats, or when your very business model is grounded in innovation, it’s simply unthinkable to go with the flow. Corporate inertia.

Innovation 40

Innovation Loyalty Travel Retail 40

delighted

NOVEMBER 5, 2019

In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use. Traditional retail categories include: Hardlines: appliances, cars, furniture. For 2020 and beyond, the answer is both. For 2020 and beyond, the answer is both.

Retail 40

Retail 2020 Customer Experience Omnichannel 40

West Monroe

JUNE 16, 2021

For many financial institutions, DnA often exists first as data housed in disparate systems, typically accessible with special extracts from the bank’s core system, data warehouse, or its CRM tool. Do you leverage multiple data points and criteria beyond loan size and profitability to segment customers and prospects?

Banking 52

Banking Sales Financial Insights 52

Gainsight

SEPTEMBER 22, 2022

Over the years, we’ve been inspired by the unique strategies customer success professionals have presented to Pulse attendees and the way they’ve expanded CS beyond SaaS and into other industries. . Inovaccer goes beyond traditional metrics such as NPS and CSAT by providing an additional engagement score for every customer.

Healthcare 52

Healthcare 2022 Customer Success Government 52

Pointillist

JULY 5, 2019

In fact, the customer feedback management (CFM) solutions employed by most enterprises to manage their voice of the customer programs are survey engines at their core. Leading companies have moved beyond these basic use cases. These systems have long focused on helping VoC teams gather and report on post-interaction surveys.

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

Magellan Solutions

AUGUST 15, 2022

What new e-commerce trends will be popular in 2022 and beyond? Source: Magellan Solutions. E-commerce businesses typically don’t need a physical store, but they may need a warehouse or manufacturing facility. Source: Magellan Solutions. #1: We guarantee businesses with quality service and top-notch solutions. .

E Commerce 40

E Commerce 2022 2023 B2C 40

Pointillist

JANUARY 19, 2022

In this post, we’ll discuss why traditional CX measurement programs fall short, define customer journey measurement and explore how journey measurement enables you to improve CX and achieve business outcomes. Why Traditional CX Measurement Methods Don’t Measure Up. But it has its limitations. Your Customers Aren’t Responding.

Customer Journey 75

Customer Journey Measurement Net Promoter Score Metrics 75

Magellan Solutions

JULY 28, 2021

Use technologies such as RFID, barcodes, the Internet of Things, blockchain, and the cloud to track inventory in the warehouse, the store, or in transit. Omnichannel retail expands the customer experience beyond the store. Be part of the solution rather than part of the problem. Network Design. Customer Service. TALK TO US!

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

Currency Alliance

FEBRUARY 26, 2019

If your team members have passion to serve customers and a degree of creativity to find solutions (rather than only spot problems), then they can make a difference over the next year and well into the future. And, your brand needs to be present in marketplaces beyond those sales environments controlled by you. A little more context.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Alliance by IFS

JUNE 24, 2019

Choosing the right field service management (FSM) solution can be complex and challenging. These questions will help you determine whether the solutions those vendors offer are future-proof. These solutions eliminate the need to install software physically on individual devices. Warehouse workers. Fleet/dispatch.

2023 34

2023 Management Technology 2018 34

West Monroe

JUNE 20, 2022

However, even straightforward acquisitions can come with hang-ups—DSOs are often hamstrung by technology limitations across the dental practice management (DPMS) market, which is characterized by a large portion of on-premises solutions optimized for single-site use. referral management, patient intake, service documentation).

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

West Monroe

JUNE 20, 2022

However, even straightforward acquisitions can come with hang-ups—DSOs are often hamstrung by technology limitations across the dental practice management (DPMS) market, which is characterized by a large portion of on-premises solutions optimized for single-site use. referral management, patient intake, service documentation).

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

However, even straightforward acquisitions can come with hang-ups—DSOs are often hamstrung by technology limitations across the dental practice management (DPMS) market, which is characterized by a large portion of on-premises solutions optimized for single-site use. referral management, patient intake, service documentation).

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40