SurveySensum

AUGUST 3, 2023

You wish you had a better understanding of their thoughts to improve your offering. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences.

B2B 52

B2B Feedback NPS Demo 52

SurveySensum

SEPTEMBER 26, 2023

As a product manager, this can be a disheartening experience. Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. However, despite her team’s hard work, she noticed that the user adoption rate was disappointingly low.

Management 52

Management Demo User Experience Measurement 52

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial.

Customer Retention 52

Customer Retention B2B NPS Demo 52

ChurnZero

MAY 4, 2023

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success. We landed on a theme that made sense: a neighborhood.

Feedback 98

Feedback Customer Success Customers Metrics 98

SurveySensum

AUGUST 17, 2023

This, in turn, helps you plan your strategy to strengthen your relationship with existing customers, potentially boosting revenue while enhancing customer experiences. Thus, NPS proves to be a versatile metric that gives insights into customers’ expectations and experiences. Is there any need to conduct SaaS NPS Benchmarking?

NPS 52

NPS Net Promoter Score Demo Customer Satisfaction 52

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. The term, coined by economists, describes a current trend impacting switching brands because of dissatisfaction with their experience.

Omnichannel 150

Omnichannel Net Promoter Score E-support E Commerce 150

ClientSuccess

DECEMBER 5, 2022

A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. Receive invaluable customer feedback on products, services, and strategies. Improve communication between customers and the company. . Receive invaluable customer feedback on products, services, and strategies.

Customer Success 87

Customer Success Social Media Customer Journey Feedback 87

SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS Touchpoints When to Conduct the Survey? But fear not!

B2B 52

B2B Customer Experience Touchpoint NPS 52

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Customer Retention 94

Customer Retention Customer Success Events Customer Journey 94

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Tracking and improving customer satisfaction before subscription renewal deadlines.

Customer Retention 102

Customer Retention Customer Success Customer Relationship Management Loyalty 102

GetFeedback

MAY 4, 2018

It’s a reality in SaaS and practically every industry in the world. Though technology has undoubtedly made our jobs easier and improved the overall customer experience , it’s also distanced us from the people we serve. Too often, executives make decisions based on assumptions rather than experience.

Net Promoter Score 170

Net Promoter Score Customer Centricity Feedback Roadmap 170

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 84

B2B Net Promoter Score Social Media Customer Success 84

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? How do they meet the diverse needs of a global user base?

Feedback 52

Feedback Social Media Customer Retention Customer Satisfaction 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

Customer Journey 113

Customer Journey Customer Journey Mapping Touchpoint Events 113

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 104

Feedback Net Promoter Score NPS Customer Satisfaction 104

SurveySensum

FEBRUARY 6, 2024

A cancellation survey is a set of questions sent to users to determine why your customers are leaving. The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. Pinpointing Key Improvement Areas: Ever wondered why customers leave?

Feedback 52

Feedback Demo Insights User Experience 52

SurveySensum

JANUARY 26, 2024

Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued. Ensure your website is not just a virtual storefront but a compelling experience that reflects your brand’s essence. Address negative customer feedback promptly and professionally.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Retently

JUNE 28, 2022

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? They read their feedback, check the high score, pat themselves on the back and move on to other tasks. That is if you put your NPS® to work. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. Prevent churn related to overly complicated setup, poor customer support, and other negative onboarding experiences.

E Commerce 127

E Commerce E-support Hospitality Healthcare 127

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. You can generate a range of surveys for various industries, including retail, fintech, and SaaS. Why is that? Well, it’s not.

2024 52

2024 Marketing Demo NPS 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

2023 52

2023 NPS Feedback Metrics 52

Lumoa

MAY 9, 2023

In the highly competitive world of business, understanding and enhancing the customer experience is of paramount importance. This article explores how to augment the customer experience through feedback sentiment analysis, demonstrating the variety of actionable solutions it offers businesses.

Feedback 83

Feedback Customer Experience Customers Retail 83

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

B2B 52

B2B 2023 Feedback Multi-Channel 52

CustomerSuccessBox

JUNE 24, 2022

Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue.

Customer Success 52

Customer Success Metrics Customer Retention Customers 52

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Nudge: Improving Decisions About Health, Wealth, and Happiness — Richard Thaler and Cass R. Young [Free].

Books 80

Books Blog Management Leadership 80

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Initially, Alice was excited about these feature requests from the product feedback surveys. Let’s scroll down and discover!

Roadmap 52

Roadmap Feedback Demo Customers 52

ChurnZero

FEBRUARY 21, 2022

Sharing first-hand insight into the customer experience. Since ideally your customer advisory board represents your wider customer base, you can be confident that the decisions you make based on feedback from this group will resonate with your larger population of end users. . Giving advice on future product ideas and concepts.

Definition 98

Definition Loyalty Feedback Roadmap 98

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

Customer Retention 52

Customer Retention Metrics Seminar B2B 52

SurveySensum

OCTOBER 17, 2023

Sarah reluctantly accepted the terms and embarked on a lengthy loan approval process To say that Sarah’s experience with the NBFC was dissatisfying would be an understatement. Sarah’s disappointing experience is not an isolated episode. But before that, let’s first understand what an NBFC customer feedback tool is.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. Ease of use: how user-friendly is the platform?

Customer Engagement 106

Customer Engagement 2022 Engagement Return on Investment 106

GetFeedback

SEPTEMBER 14, 2018

This means that companies need to pay attention more than ever to the customer experience. By understanding why customers churn, you can identify which areas of your business need the most improvement. There are many ways to measure customer experience. No brand is immune from customer churn, either. – Point9.

Loyalty 170

Loyalty Effort Score Net Promoter Score Touchpoint 170

SurveySensum

NOVEMBER 13, 2023

Because 62% of this population will also abandon their shopping experience with you if they encounter any negative experience. Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Start with: CSM Mastermind: Sharing Customer Feedback Effectively. Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. 1: SuccessHACKER.

Customer Success 98

Customer Success Customer Journey Mapping Customer Centricity Leadership 98

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 72

Feedback Net Promoter Score NPS Customer Satisfaction 72

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). That's great, but the fact is that end-users are your customers too. We love these guys!".

NPS 96

NPS Net Promoter Score Feedback Roadmap 96

SurveySensum

JANUARY 25, 2024

In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. These tips are all about using the trust that comes with good customer feedback to turn that satisfaction into great opportunities. Not too long ago, I completed a project for a client, and they were genuinely satisfied with our work.

Reference 52

Reference Insurance NPS Demo 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Experience. The Hardest Question SaaS CEOs and Leaders Have to Face Now.

2021 111

2021 Customer Success Webinar Multi-Channel 111