ShepHyken

NOVEMBER 22, 2019

It’s not enough to have a great product—that product also has to come with great customer experience. For example, when a customer is making an inquiry about a specific product that is unavailable, an expert customer support representative will do more than just tell the customer it’s unavailable.

Blog 139

Blog Exceptional Customer Service Multi-Channel Communication 139

InMoment XI

FEBRUARY 29, 2024

Ultimately, investing in local SEO equips you with the tools and strategies needed to enhance your online visibility, attract relevant traffic, and drive tangible business results, regardless of your business’s size or geographical footprint. What is an Example of Local SEO?

Events 260

Events Social Media Management 2024 260

ShepHyken

FEBRUARY 9, 2018

Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically. While product knowledge may be vital to providing good customer service, the ability to communicate with customers is just as important. Provide necessary tools.

Customer Service Training 151

Customer Service Training Brands Blog Customer Service 151

ShepHyken

APRIL 5, 2019

This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment.

Blog 114

Blog Customer Experience Contact Center Customer Journey 114

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 . Read more at this blog !

2022 52

2022 Blog Customer Service Contact Center 52

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

Comm100

JUNE 15, 2022

A customer experience program refers to the applied processes and methods that enable an overall customer experience management strategy. Simply, it refers to how you manage the experience and happiness of your customers across the business, using a range of tools and practices to make life easier for your clients.

Blog 86

Blog Brands Customer Experience Net Promoter Score 86

ShepHyken

SEPTEMBER 8, 2017

You have to know EVERYTHING about your product or company. And if you don’t know the answer, it’s completely fine to ask for help from your CEO or manager. They know the product or company better than you do. Belle Balace is growth specialist at Visme.co , a powerful online presentation, infographic, and data visualization tool.

Blog 158

Blog Airlines Advertising Article 158

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . Would you please stop using spreadsheets to track employee attendance?

Contact Center 52

Contact Center 2021 Blog Call Center 52

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. High workloads, outdated or inadequate technological tools, and lack of adequate training are among the primary obstacles.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

kommunicate

NOVEMBER 21, 2023

Last Updated on November 22, 2023 Product management is a vast and diverse field, and there is no one-size-fits-all approach. With the right product management tools in hand, a good PM can work wonders for your business. With this context, let us take a look at these 13 tools that PMs will absolutely fall in [.]

2023 59

2023 Management Blog 59

ShepHyken

APRIL 6, 2018

The objective of this process is to reduce the time it takes for developers to gather user feedback data and use it to tweak the product. In this blog, let us look at a few ways a business can keep a tab on customer experience through continuous testing. Hubbion has been ranked among the top 20 collaboration apps by Capterra.

Blog 117

Blog Net Promoter Score Customer Experience NPS 117

ShepHyken

DECEMBER 7, 2018

This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken. Through text, the Pure Barre franchisee is able to increase package renewals, manage class attendance, and strengthen client relationships. LGC Hospitality Staffing.

Blog 114

Blog Customer Service Hospitality 2014 114

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

ShepHyken

MAY 11, 2018

Today’s customer expects a business to understand him or her fully and suggest or recommend service/product options. Customer Service as a self-support tool: A smart customer looks at convenient and easy ways to learn and troubleshoot. The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken.

2018 98

2018 Blog Customer Service B2B 98

Comm100

OCTOBER 19, 2022

The right chatbot features combine to create a tool that meets customer expectations and delivers prompt answers to questions. Omnichannel customer service intelligently connects every channel and allows agents to manage them from a single, unified console. 4 Omnichannel Messaging Support. 7 Chatbot Marketing. 8 Chatbot Analytics.

Blog 86

Blog Omnichannel Interaction Measurement 86

ShepHyken

MAY 17, 2019

There’s the tendency to think that your product quality is your sustaining factor. Perhaps you offer a high-quality product or service, giving consumers the satisfaction they deserve. You can make it easier for them by using engagement tools like co-browsing. Sometimes, you need to roll up your sleeves and do it for them.

Blog 109

Blog Loyalty Customers 2021 109

ShepHyken

SEPTEMBER 20, 2019

By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands.

B2B 106

B2B Blog B2C Sales 106

ShepHyken

SEPTEMBER 13, 2019

Businesses constantly try to improve the customer experience they deliver through new approaches, tools and strategies. . You could be answering a prospect who has questions about a product, or a customer requiring technical support. Hamzah Tariq is a Marketing Manager at Kayako. Be Confident and knowledgeable.

Blog 108

Blog Customer Experience Article Document 108

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone!

Brands 110

Brands Management Social Media Feedback 110

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. A clear structure allows the customer to break up your explanation into manageable chunks. Element #1: Fast.

Blog 105

Blog Effort Score Interaction Article 105

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. According to Peppers and Rogers Group, 65% of companies provide effective tools and training to gain trust with their customers. Shep Hyken.

Blog 83

Blog Customer Service Customer Service Representative Customer Service Training 83

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

JULY 26, 2019

It is assumed that within a few years down the line, customer experience will overtake price and product as the key brand differentiator. Get more insight into creating competitive advantage by putting your valued customer at the first place and managing several aspects such as satisfaction, reduce churn and increase revenues at once.

Blog 113

Blog Customer Experience Net Promoter Score Competitive Advantage 113

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Think about it — consumers already manage all of their communication through one device. Shep Hyken.

Blog 79

Blog Omnichannel Social Media Retail 79

Bob Hayes

DECEMBER 20, 2018

All of my top blog posts of 2018 (most reads) are all related to data science, with posts that address the practice of data science, artificial intelligence and machine learning tools and methods that are commonly used and even a post on the problems with the Net Promoter Score claims. Click image to enlarge. Click image to enlarge.

Net Promoter Score 81

Net Promoter Score 2018 Blog 2017 81

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ShepHyken

MARCH 1, 2019

The public is seeking to have companies provide them with products and services targeted to their particular needs and wants, which is why Amazon has become one of the most significant companies in the world. Read Shep’s latest Forbes article: Nike: A Real-Time Lesson In Crisis Management. They want solutions on demand.

Blog 104

Blog Customer Experience Competitive Advantage Social Media 104

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. It breaks down complex processes and converts them into manageable goals. The solution?

Blog 52

Blog Customer Experience Net Promoter Score Demo 52

ShepHyken

NOVEMBER 30, 2018

This may involve your return policy, your strategy for handling missed flights, or your interest in repairing products after the warranty expires. Are the tools easy to use? This knowledge will, in turn, allow you to optimize backend tools and technologies. Goal: Adopt Chatbots. It Had Better Be!

Blog 94

Blog Omnichannel Average Handle Time Contact Center 94

ShepHyken

DECEMBER 21, 2018

Additionally, make the agent realize the importance of their role and responsibility in order to improve the collective productivity of the support department. Ensure agent’s product knowledge. It is crucial that support agents have complete, end-to-end knowledge about the product before offering support to customers.

Blog 94

Blog Customer Satisfaction Culture Social Media 94

Totango

AUGUST 11, 2022

First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. Blog content consumption. These digital interactions may involve both SaaS product users and other B2B stakeholders with a role in the buyer decision process. Social media posts.

Net Promoter Score 105

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 105

BirdEye

OCTOBER 31, 2023

This blog post delves deep into their solutions to see if it would work for businesses like yours. Yahoo Small Business (now Turbify) is a suite of tools and solutions designed to help small businesses build, scale, and manage their online presence. Yahoo Small Business (now known as Turbify) is one of them.

E Commerce 105

E Commerce E-support Poor Customer Service Social Media 105

ShepHyken

DECEMBER 1, 2017

They are convenient and help businesses be more productive by eliminating their most menial conversations. Bots are a great customer service tool, but they aren’t the ultimate solution to your service woes. I use SproutSocial to manage PATLive’s social media accounts. Humans are better for customer communication.

Communication 79

Communication Blog Social Media Connections 79

ShepHyken

AUGUST 24, 2018

Many managers worry that people won’t work as hard or efficiently from home as they do in the call center or when the boss is watching. In fact, less than 28% of first-line supervisors and managers worry that “when the cat’s away, the mice will play.” Maximizing the Good Stuff. Share wins with the team, not just with individuals.

Blog 79

Blog Customer Service Call Center Leadership 79

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. Just started using it and am excited to see Touchpoint Templates available soon.” — Shona Fenner, Senior CX Operations Manager at Petdesk Not a Gmail user?

Customer Success 107

Customer Success Touchpoint Document Interaction 107

SurveySparrow

MARCH 1, 2024

Understanding the customers is as crucial as offering great products/services. How the customers feel about your brand or your product/service will give you a clear idea of the improvements you should make. Well, that’s where sentiment analysis tools come into play. What Are Sentiment Analysis Tools?

2024 59

2024 Social Media Feedback Demo 59