GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. As modern consumers continue to shop anywhere and anytime, seamless omnichannel CX across various devices and touchpoints is a must for SaaS.

Omnichannel 150

Omnichannel Net Promoter Score E-support E Commerce 150

Retently

JULY 11, 2022

Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. This makes it important for you to pay close attention to your Detractors when calculating your company’s monthly recurring revenue trajectory. How SaaS Companies Can Project Monthly Revenue Using NPS. Keep track of your Passives.

NPS 158

NPS Net Promoter Score Customer Satisfaction Metrics 158

ChurnZero

MAY 4, 2023

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success. We landed on a theme that made sense: a neighborhood.

Feedback 98

Feedback Customer Success Customers Metrics 98

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial.

Customer Retention 52

Customer Retention B2B NPS Demo 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

Insights 52

Insights Customer Experience Metrics NPS 52

SurveySparrow

AUGUST 28, 2023

Have you ever found yourself immersed in the world of SaaS, wondering what makes certain companies stand head and shoulders above the rest? That’s right—this statistic alone underscores the game-changing nature of exceptional customer experience in the realm of SaaS. What is SaaS Customer Experience? Let’s start, shall we?

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. How to choose the right software?

B2B 52

B2B Feedback NPS Demo 52

SurveySensum

AUGUST 28, 2023

But what if there was a way for SaaS companies to make onboarding a breeze, ensuring that every customer’s journey begins with a smile? In this blog, we’re taking a closer look at the concept of ‘Reducing Customer Effort in Onboarding’ and its significant impact on the user experience. Probably not!

Demo 52

Demo Effort Score Workshop Feedback 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? To answer these questions it is important to assess your performance and ensure that you are headed in the right direction. And to do that you need to use a SaaS feedback platform that can set and track your SaaS KPIs the right way.

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52

Kapta Customer Success

SEPTEMBER 19, 2016

Customer Success is one of the biggest buzzwords floating around the B2B SaaS space today. Yet, it’s easily one of the most important elements to the growth of your company. Here are eight Customer Success blogs every key account manager should read to stay on the cutting edge of their business. CX Journey. CCO Council.

Blog 45

Blog Customer Success Management Chief Customer Officer 45

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B Net Promoter Score Social Media Customer Success 82

Retently

JUNE 28, 2022

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? They read their feedback, check the high score, pat themselves on the back and move on to other tasks. That is if you put your NPS® to work. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Customer Success 102

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 102

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints. But fear not, for there is hope!

Management 52

Management Demo User Experience Measurement 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

Customer Journey 110

Customer Journey Customer Journey Mapping Touchpoint Events 110

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. Churn Monster: Slacker Customer.

2018 49

2018 Blog Net Promoter Score Social Media 49

Retently

FEBRUARY 21, 2024

The Importance of “How Did You Hear About Us?” The information you glean from these surveys is especially valuable for cloud-based or SaaS businesses. It can highlight the importance of leveraging algorithms that facilitate information sharing online. Importance of “How did you hear about us?”

Social Media 78

Social Media Advertising Events Insights 78

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. How customers experience your brand is more important than ever before. Make their importance to your business clear by acknowledging their contributions to your success.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer Feedback: Qualroo. Customer Retention Software Cuts Down Client Churn.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS The B2B SaaS customer journey is filled with multiple touchpoints from initial awareness to renewal and beyond that shape customer experiences. But fear not!

B2B 52

B2B Customer Experience Touchpoint NPS 52

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

ChurnZero

FEBRUARY 21, 2022

Since ideally your customer advisory board represents your wider customer base, you can be confident that the decisions you make based on feedback from this group will resonate with your larger population of end users. . Plus, feedback like this can help you develop and deliver better products in the future. Invite key customers.

Definition 98

Definition Loyalty Feedback Roadmap 98

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. Benny Tjia is co-founder and CEO of Bornevia , SaaS product for better and more responsive customer support. Shep Hyken. He was educated and worked in the US.

Hospitality 81

Hospitality Blog Hotels Customer Service 81

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 91

B2B Customer Success Customer Service B2C 91

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 101

Feedback Net Promoter Score NPS Customer Satisfaction 101

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. A SaaS business’s greatest source of intel is direct customer feedback. They are best positioned to find, synthesize, and contextualize feedback.

Customer Success 98

Customer Success Customer Centricity Customers Sales 98

Totango

DECEMBER 29, 2021

In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy. A customer-centric product roadmap meets the needs of today’s digital-driven SaaS market.

Roadmap 97

Roadmap Customer Centricity Metrics Customer Satisfaction 97

CustomerSuccessBox

JUNE 24, 2022

Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue.

Customer Success 52

Customer Success Metrics Customer Retention Customers 52

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address negative customer feedback promptly and professionally.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

CustomerSuccessBox

AUGUST 31, 2021

In a SaaS, measuring customer engagement allow you to get a comprehensive look at how your customer feels about your product. This is where a SaaS Customer Engagement model as an organizational process comes into the picture. Check out this blog to get detailed information on- Low touch and High Touch customer success, models.

Customer Focused 59

Customer Focused Engagement Net Promoter Score Customer Engagement 59

ChurnZero

MAY 3, 2022

Start with: CSM Mastermind: Sharing Customer Feedback Effectively. Known for their scientific, data-driven approach to playbook and process design, training, and coaching, Winning By Design is an agency with a long track record of advising CS, sales and marketing teams at high-growth SaaS companies. 2: CSM Practice. 5: ChurnZero.

Customer Success 98

Customer Success Customer Journey Mapping Customer Centricity Leadership 98

Lumoa

JANUARY 11, 2022

For that, leaders should stop spending all their time collecting and analyzing by trusting it to the right tools and spend time on driving product and customer experience changes by looking at the results of customer feedback. It is all-in-one SaaS platform for collecting and analyzing customer feedback, including NPS feedback.

NPS 103

NPS Net Promoter Score Feedback Multi-Channel 103

Gainsight

AUGUST 12, 2022

Today’s SaaS product managers need to be problem solvers at heart—wearing multiple hats, keeping teams on track, and focusing on metrics. We discussed Albuquerque’s passion for making products better and what PMs can do to inspire the teams that create innovative SaaS products. via GIPHY. Swerve around roadmap detours to stay on track.

Roadmap 59

Roadmap Sports Metrics Webinar 59

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? By leveraging the product feedback platform. Because this platform excels in implementing Product Feedback Loop. What is a Product Feedback Loop? Why is a Product Feedback Loop Important?

Feedback 52

Feedback Social Media Customer Retention Customer Satisfaction 52

SurveySensum

SEPTEMBER 7, 2023

Sending Relationship NPS Surveys At Regular Intervals Sending Relationship NPS Surveys After Significant Milestones Best Days to Send NPS Surveys Close the Feedback Loop Analyze Impact With Historical NPS and Industry Benchmarks When to Send Transactional NPS Surveys? B2B B2B SaaS Survey frequency: Semi-annually or annually.

NPS 52

NPS Net Promoter Score Automotive B2B 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

Customer Retention 52

Customer Retention Metrics Seminar B2B 52