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Guest Blog: Winning Tactics for CX Vendor Selection

ShepHyken

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

Blog 101
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ChurnZero’s Greatest Hits from 2020 Feat. Top 10 Blog Posts and Other Noteworthy News

ChurnZero

Like a box of chocolates, you never know what you’re gonna get during life in the pandemic. Now, I’ll spare you my attempt at summarizing this last year because it looked different for all of us. Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. 2020 was a real mixed bag of emotions.

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The Ultimate Playbook for Live Chat Customer Service

GetFeedback

Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also expects to receive speedy support from a real person, which means the days of putting customers on hold are over. Best practices for live chat customer service.

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5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

Beyond Philosophy

Patterson shared her five rules for a successful implementation, which were: Define. For those of you familiar with Lean Six Sigma, you probably recognized the five rules. For the first phase or rule, Define, she worked to discover what the company wanted to accomplish with the program. Rule #1: Define.

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How to Create the Best Customer Service Training Program for Your Contact Center

Stella Connect

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

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The ultimate guide to business development in 2023

BirdEye

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. Whether you’re an established business looking to scale or a startup just getting off the ground, our guide has something for everyone.

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5 Ways to Reduce Churn by Delivering a Consistent Customer Experience

ChurnZero

This is a guest blog post by Dhruv Mehta from Acquire. Truth be told, there’s a direct relationship between customer retention and higher profits. trillion from losing customers to a competitor.” ” And finally, “Acquiring new customers costs 5 times as much as retaining existing ones.”