BirdEye

JUNE 16, 2023

Consumers who care about your brand will form an opinion or perception based on four brand affinity factors: cognitive, language, emotional, and action. Cognitive: What customers associate or connect your brand with. Language/Descriptive: How customers describe your brand. website, social media, physical stores?)

Brands 98

Brands Social Media Insights Feedback 98

Confirmit

MARCH 12, 2019

It’s a huge event which covers an incredible amount of ground over the space of a couple of days. What’s nice about this event is that we’re able to speak to people from every part of the marketing world – often the home of Customer Experience and Insight teams. We’d love to see you!

Insights 56

Insights B2C Events Social Media 56

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Siloed reporting prevents holistic insights.

Social Media 57

Social Media Multi-Channel Demo Reference 57

Customer Alignment

NOVEMBER 14, 2017

Is Black Friday a wise and significant event for retailers? Are consumers still buying into it now that it has become a weekend-long event? Black Friday should not be all about the transactional and short term – but also about the long-term connection with customers. Retailers vary in their appetite for Black Friday.

Retail 40

Retail Customer Experience 2016 Events 40

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. How to connect with your audience through hashtags? How to leverage hashtags for event marketing?

Social Media 70

Social Media Events Connections Engagement 70

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. Note : This feature is only available on the mobile app.

2024 107

2024 Social Media Events Webinar 107

SurveySparrow

NOVEMBER 20, 2020

Other than that, chatbots can make your work life easier by working as an event/ project or task management software. For example, in 2018, the famous cosmetic brand L’Oreal introduced its new AI recruiter, Mya chatbot. Chatbots Boost Brand Values. In today’s era, almost every social media platforms use chatbots.

E Commerce 52

E Commerce E-support Virtual Agent Brand Values 52

ProProfs Chat

APRIL 24, 2020

To collect feedback, you can: Track social media pages for comments and reactions. Help Your Customers Identify With Your Brand, Values, and Culture. To identify with everything your brand represents, your customers first need to trust you and feel good about buying your products or services.

Customer Service 82

Customer Service Social Media Customers Communication 82

Lithium

JANUARY 15, 2021

Those are the words still reeling through many of our minds as we think back to the events that took place yesterday. As we try to come to terms with the chaos, we are left wondering what, if anything, should be done across social media and digital channels. Unprecedented. Unbelievable. Should paid advertising resume?

Brands 40

Brands Advertising Events Social Media 40

SmartKarrot

APRIL 7, 2022

The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success. To manage a brand is tough, but to revive a failed brand is even tougher. The name of a product is a huge part of its brand value. Promote using social media.

Social Media 10

Social Media Events Magazine Customer Centricity 10

InMoment XI

FEBRUARY 29, 2024

Often referred to as NAP High-quality images and videos to your Google Business Profile Local content that caters towards local interests, events, and news Positive sentiments in customer reviews While this is not an exhaustive list, this gives you an idea of some of the most important local SEO ranking factors.

Events 260

Events Social Media Management 2024 260

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. It occurs when actions, events, or circumstances lead to a negative perception that can damage one's reputation. Inappropriate or damaging social media use Social media marketing is an art.

Social Media 57

Social Media Airlines 2009 Financial 57

BirdEye

OCTOBER 5, 2023

Brand perception refers to how consumers view, think, and feel about a company and its offerings. It develops from direct interactions, word-of-mouth, marketing, public relations, social media, and other channels. It shapes consumer behavior and impacts a brand's success. Regularly, they assess these metrics.

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

Avaya

MARCH 17, 2019

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 52

Brand Values Brands Customer Experience Contact Center 52

Avaya

SEPTEMBER 5, 2018

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 37

Brand Values Brands Customer Experience Contact Center 37

SurveySensum

FEBRUARY 20, 2024

Omnichannel Support Options : Provide support through multiple channels such as phone, email, live chat, and social media to meet customers where they are. This could include freebies, exclusive access to events or promotions, or loyalty program benefits they weren’t expecting.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Omnichannel Support Options : Provide support through multiple channels such as phone, email, live chat, and social media to meet customers where they are. This could include freebies, exclusive access to events or promotions, or loyalty program benefits they weren’t expecting.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

BirdEye

FEBRUARY 23, 2024

USP : Builds rapport, fosters connection, and adapts to nuanced situations. A company’s external communication shapes its public image and brand reputation through press releases, marketing campaigns, customer service, and investor reports. Advertising, sales promotions, social media marketing, etc.

Communication 62

Communication Multi-Channel Culture Social Media 62

SurveySparrow

JULY 26, 2019

There was a time when word spread slowly, with the power of social media now, it is instant and can reach millions of your potential customers within seconds. Cisco Champions Program, an initiative created by the networking giant make their brand advocates talk about Cisco across all their networks and social media channels.

Social Media 61

Social Media Customers Reference Brands 61

SurveySparrow

SEPTEMBER 21, 2020

Event Surveys. Surveys are a great weapon for brands to understand and to increase ROI(Return on Investment). Frito-Lay used a social media survey to decide which flavour of chips their customer would like to have. Frito-Lay’s social media survey strategy made their customer feel cared for and important.

ROI 45

ROI Return on Investment Social Media Net Promoter Score 45

SurveySparrow

APRIL 27, 2021

Employee experience is a popular topic of discussion among organizations, especially after the events from 2020, where cases of workplace-related stress and anxiety came to light. Businesses get to collect data by sending surveys on multiple channels, be it social media or emails. What Gives Typeform Its Brand Value?

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

SurveySparrow

APRIL 27, 2021

Employee experience is a popular topic of discussion among organizations, especially after the events from 2020, where cases of workplace-related stress and anxiety came to light. Businesses get to collect data by sending surveys on multiple channels, be it social media or emails. What Gives Typeform Its Brand Value?

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

ProProfs Chat

JUNE 22, 2018

Senior managers who exude humor and goodwill during these events send the message that company leaders are regular, accessible folks, not stuffy, starched shirt executives who are apart from the team. Sometimes, when a good word goes viral, the company benefits in terms of increased brand value, more leads and boosted business.

Customer Service 108

Customer Service Leadership Customers Competitive Advantage 108

Eptica

MAY 17, 2017

We caught up with her at the event to find out more about how the company provides its millions of global customers with a seamless, multichannel experience. Social media means consumers can give instant feedback. People now listen first to their peers rather than brands.

Net Promoter Score 51

Net Promoter Score Customer Experience Customer Service Representative E-support 51

ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. Omnichannel support adds tremendous value by enriching customer relations. Field service management: An industry in transition.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

Currency Alliance

JULY 24, 2018

I’ve only ever taken one connecting flight, stopping at JFK en-route from San Diego to London. As a connecting flight newbie, I had no idea whether I needed to collect my bags and bring them to the next flight. But if your brand fails to step up, they’re unlikely to forgive and forget, and highly likely to tell all their friends.

Travel 40

Travel Airlines Customer Experience Hotels 40

Lithium

DECEMBER 10, 2019

Aligning your brand values with those of your customers continues the strategy of driving greater trust. But importantly, mirroring connects with another set of dynamics, and that is the idea of “social identity” and building a sense of community between brand and audience through shared values.

Customer Engagement 52

Customer Engagement Engagement ROI Events 52

Lithium

DECEMBER 5, 2019

Aligning your brand values with those of your customers continues the strategy of driving greater trust. But importantly, mirroring connects with another set of dynamics, and that is the idea of “social identity” and building a sense of community between brand and audience through shared values.

Customer Engagement 52

Customer Engagement Engagement ROI Events 52

ViiBE Blog

JANUARY 20, 2022

This will not only provide all the necessary information about your product to your client but also create an emotional connection between the customer and your business. If the issue is impossible to resolve by using it, ViiBE can easily connect the customer with the right expert. And for good reason, as the events do many things.

Touchpoint 52

Touchpoint Interaction E-support Social Media 52