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7 New Technologies to Improve Customer Service in 2021

TechSee

Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. With these numbers, it’s no surprise that Forrester data shows that over 44% of customer service organizations are already using RPA to help them gain a competitive advantage.

2021 159
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Top 8 Ways in Which Metaverse Technology Has Transformed Businesses

CSM Magazine

Examples of metaverse virtual spaces where brands can engage customers include Voxels, Decentraland, Sorare, Roblox, and Fortnite. Increased Brand Visibility Several industries, such as gaming and entertainment, retail, tourism, and travel, can grow their international presence and win clients and customers from all corners.

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7 Proven Customer Retention Strategies Every Retailer Should Know

SurveySensum

It is far more expensive to acquire new customers than to retain existing ones and brands understand that. Recognizing this, many brands have shifted their focus toward customer retention strategies. These programs will help you foster a long-lasting and meaningful relationship with your customers.

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Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. And Salesforce’s fifth edition of the State of the Connected Customer report reveals that 94% of customers continue buying from the same brand that gives a positive customer service experience.

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I Buy, Therefore I Am: The Psychology Behind Why We Choose Our Favorite Brands

InMoment XI

In what ways do your favorite brands help create your personal brand? So, Why Do Customers Choose Their Favorite Brands? This connection between consumer and brand is much deeper and more meaningful than a singular experience; therefore, it has a greater potential impact on long-term loyalty, advocacy, and value.

Brands 493
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5 Ways to Extract Serious Value from Your Transactional Data

Circular Edge

Ultimately, this analysis helps build strong customer-brand relationships. Grow and scale your business while gaining a competitive advantage with NetSuite’s best-in-class integrated cloud business software and Circular Edge’s expertise in NetSuite implementation , advisory, managed services and direct staffing.

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Digital Transformation and its impact on Customer Experience

SurveySensum

Now, what would have happened to these brands if they were not digitized? Carol Tompkins, Business Development Consultant at AccountsPortal.com says, “Providing a seamless multi-channel experience is one-way companies can use digital transformation to improve their CX programs and gain significant competitive advantage.