Retently

MARCH 18, 2024

Service survey questions effectively uncover customer expectations, allowing businesses to assess whether they are successfully meeting these benchmarks. Moreover, engaging customers directly for their feedback confirms that their input is valued, which can lead to improved loyalty and higher customer retention rates.

Customer Service 141

Customer Service Net Promoter Score Customer Service Representative NPS 141

Customer Bliss

AUGUST 9, 2018

With a focus on understanding who their customers are and what they want, Daniel gathered Voice of Customer data for their feedback on the PTC experience. With this feedback, Daniel was determined to communicate his findings and make the customers real to everyone in the organization. . Drive culture change.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

One Millimeter Mindset

JANUARY 31, 2019

The employee experience of pushback on, or resistance to, ideas is an opportunity to communicate and collaborate. . Does your organizational culture make it OK to “not know” and ask questions, along the way? Shouldn’t our differences become strengths and opportunities – instead of impediments – to better serve our customers?

Employee Experience 69

Employee Experience Workshop Customer Retention Communication 69

One Millimeter Mindset

MARCH 18, 2019

Also, these professionals perceive their workplace culture and mindset as operationally-oriented and numerically goal-driven. Have I just described your workplace and organizational culture? Let alone experiences leading to customer success and customer retention? On a weekly basis, at the very least.

Workshop 72

Workshop Customer Retention Communication Culture 72

SurveySensum

DECEMBER 4, 2023

That involves: Valuing Customer Input: Everyone in the organization needs to understand the importance of customer feedback at all levels. That involves: Valuing Customer Input: Everyone in the organization needs to understand the importance of customer feedback at all levels. Let’s go!

Feedback 52

Feedback Social Media Net Promoter Score Culture 52

One Millimeter Mindset

MAY 1, 2019

Insourcing company storytelling begins by leveraging a storytelling culture. Consider the value of creating a storytelling culture for your organization. A storytelling culture connects what everyone “does” on behalf of better serving each other, and their customers. Is it time to create storytelling culture?

Return on Investment 71

Return on Investment Culture Workshop Customer Retention 71

One Millimeter Mindset

MAY 21, 2020

Why continue to reinforce a culture of post-sale client abandonment? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. No more business as usual. Build trust.

Sales 132

Sales Workshop Culture Presentation 132

Michel Falcon Experience

APRIL 3, 2019

I’m going to teach you how to improve your customer experience by using customer journey mapping regardless of whether you are a million, or a billion dollar company. Not only that, I’m going to teach you how to host a customer journey mapping workshop for your company. But don’t take my word for it.

Customer Journey Mapping 94

Customer Journey Mapping Customer Journey Workshop Customer Experience 94

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Educate and Empower: Empowered customers are loyal customers.

Customer Retention 10

Customer Retention Loyalty Programs Customer Centricity Innovation 10

One Millimeter Mindset

DECEMBER 8, 2020

However, these are not easy conversations to have, especially on teams and in cultures where specific roles are ingrained. I specialize in professional innovation, cross-functional leadership and client retention. Chances are, everyone seated around your business table has significant insights to contribute.

2021 115

2021 Innovation Workshop Leadership 115

One Millimeter Mindset

MARCH 14, 2019

Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. machinery and software interfaces can communicate more compatibly than their human counterparts. Consider that customer and stakeholder resistance reflects a conceptual and communication disconnect.

Workshop 64

Workshop Communication Customer Retention Innovation 64

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

JULY 24, 2019

Instead, why not learn to tell your own small business stories, by creating and leveraging a storytelling culture in your business? A small business storytelling culture unites employees, in story, on behalf of better serving each other, and your customers. Do you have a small business storytelling culture in your organization?

Feedback 68

Feedback Culture Customer Retention Customers 68

One Millimeter Mindset

FEBRUARY 25, 2019

If your organization or association equates people value with customer satisfaction scores, how do you communicate these outcomes to internal stakeholders? When customers complain about products and/or your people? Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff.

Customer Focused 74

Customer Focused Workshop Communication Download 74

One Millimeter Mindset

JUNE 21, 2018

Everyone is dedicated to communicating using their own professional discipline’s specific terminology. I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. They provide the roadmap for creating a collaboration culture. Exclusively. And there you have it.

Workshop 44

Workshop Culture Roadmap Events 44

One Millimeter Mindset

SEPTEMBER 20, 2018

As a result, even when the contract is consummated, these customer types continue to second-guess us and reinforce their self-importance. Toxic demanding customers like to butt heads. As their leadership communication strategy. Hire me to speak or conduct a workshop at your next corporate or association event. Click here.

Leadership 70

Leadership B2C Workshop Customer Retention 70

Comm100

DECEMBER 19, 2017

Some of the business objectives you can use include customer retention, customer satisfaction, product purchases, purchase volume, purchase frequency, products returned, the number of dissatisfied customers and revenue. Identifying gaps in the customer experience. Conducting internal workshops.

Customer Experience 116

Customer Experience Download Workshop Metrics 116

One Millimeter Mindset

OCTOBER 10, 2018

When current customers are good and bored with us, they are ripe for defection. Even when customer experience scorecards look good and satisfaction ratings are high. Current customers find us professionally boring when we communicate three key behaviors. How can this be? Let’s explore, shall we? What are you waiting for?

B2C 69

B2C Workshop Customer Retention Customer Success 69

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. The training should cover a range of topics, such as customer service skills, communication skills, product knowledge, and technical skills. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3.

Contact Center 84

Contact Center Customer Satisfaction Interaction Call Center 84

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

MARCH 6, 2019

When customers need to “check in” with stakeholders throughout the organization, instead of hearing back from employees, customer trust erodes. Also, customer confidence in your organization’s collaboration and communication culture decreases. Her playbook of communication hacks, Do YOU Mean Business?

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

DECEMBER 10, 2018

Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. I will be honored to customize my keynotes and workshops to your next event. Enjoy this blog post?

2018 65

2018 Blog Workshop Innovation 65

One Millimeter Mindset

MAY 23, 2019

Then, evaluate the human capital value of creating a storytelling culture on based on professionally diverse and inclusive employee and customer experiences, success and retention. Her playbook of communication hacks, Do YOU Mean Business? Planning your next corporate or association meeting? Contact me here.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

AUGUST 7, 2019

Alternatively, creating a story-driven company culture uncovers the people, process, software and machinery disconnects which fuel continuous chaos. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Contact me here.

Workshop 62

Workshop Culture Presentation Connections 62

Education Services Group

JULY 5, 2022

It seems like a simple idea to hand the customer the microphone (or just call them on the phone) and ask them what they really want. So, why is true Customer Success so difficult to achieve in practice? I was encouraged to learn that in many thriving CS organizations, there is a culture that embraces failure as a learning opportunity.

2022 52

2022 Customer Success Culture Customer Centricity 52

ShepHyken

MAY 22, 2023

To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. These perceptions are symptoms of culture problems — and in a competitive market, leaders can’t afford to deliver mediocrity to clients.

2023 13

2023 Article Customer Service Loyalty Programs 13

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain.

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

OCTOBER 4, 2018

Often, we know exactly whose responsibility it is to resolve a negative customer delivery issue: all of ours. However, a cultural internal faction focus, fear of intimidation, professional complacency, or all three factors keep us comfortably uncollaborative. How often does the customer finally alert us to a compromised relationship?

Workshop 71

Workshop Customers Events Culture 71

One Millimeter Mindset

FEBRUARY 4, 2019

But not an element which truly reflects how employees communicate with each other and with customers. Creating a team-based storytelling culture is the best way I know to foster cross-discipline communication. To learn more about my storytelling workshops, click on this link. Are you one?

Workshop 12

Workshop Customer Retention 2019 Culture 12

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Jeff helps clients develop customer-focused cultures. Bill Quiseng.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Jeff helps clients develop customer-focused cultures. Bill Quiseng.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

MARCH 27, 2019

In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. No one’s voice is marginalized, when creating a storytelling culture becomes part of your human capital strategy. Her playbook of communication hacks, Do YOU Mean Business?

Workshop 14

Workshop Sales Customer Retention Download 14

One Millimeter Mindset

MARCH 13, 2019

This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Instead of perpetuating cross-cultural team dynamics which result in a stakeholder impasse, instead of buy-in, learn how to tell stories. Her playbook of communication hacks, Do YOU Mean Business?

Workshop 12

Workshop Customer Retention Culture Download 12

One Millimeter Mindset

FEBRUARY 14, 2019

In addition, positive internal customer experiences are the outcomes of both courage and critical thinking skills in the face of push-back in risk-averse cultures. Ultimately, enduring and profitable customer-focused outcomes are the result of everyone getting to the finish line. Because they have each other’s backs.

Workshop 13

Workshop Customer Retention 2019 Leadership 13

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe.

2022 10

2022 Customer Service Social Media Customer Centricity 10

SmartKarrot

OCTOBER 30, 2020

Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Apply here: [link] Role: VP of Customer Success Location: San Francisco Bay Area, US Organization: Acquire As a VP of Customer Success, you will define and optimize the Acquire customer journey.

Customer Success 10

Customer Success ROI Workshop Customers 10