Communication Customer Success Document Touchpoint 
Totango
NOVEMBER 16, 2023
Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. billion active users worldwide.
Totango
DECEMBER 8, 2020
Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. .
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Education Services Group
MARCH 30, 2022
You chart every interaction with your customer, everywhere you engage with them and everywhere they engage with your product. It’s easy to confuse this with a customer touchpoint map (also known as a service blueprint), where you look at the internal processes that support a customer’s external experience.
Totango
DECEMBER 3, 2020
Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry. As compared to 2019, companies are increasingly growing their Customer Success teams to maximize retention and drive growth from existing customers. .
Totango
MARCH 21, 2023
In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty. Their discussion covered three key strategies for powering up customer success. Don’t forget to make your feedback scalable. In 2023, Totango is taking its show on the road.
Totango
NOVEMBER 12, 2019
Do you continue to get the same level of attention from that company’s customer success (CS) team? Or does communication slow or stop? As you can see from the customer’s perspective, the attention you offer after a sale is completed is just as important as the attention you show during the sales process.
CustomerSuccessBox
JANUARY 19, 2022
An ‘ account transition’ is the process by which an existing or a new customer account is transitioned from one member of the Customer Success team to another. In an ideal world, your Customer Success Managers would have a great relationship with the customers. New customers need to be assigned to a CSM.
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