Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Ask for input – don’t just offer training or webinars that are solely product-centered. Are they asking for follow-up communication or training and not getting it? Seek feedback when a customer leaves. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

Roadmap 58

Roadmap Document Webinar Definition 58

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. Be proactive with your customer communication and transparent with any issues that arise. Did the customer contacts give any feedback after they churned? .

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

SurveySparrow

AUGUST 28, 2023

Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. This enables you to tailor your communication and offerings more effectively. Tailored Communication: Send personalized emails that address users by their name and offer solutions based on their usage patterns. #4

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

ChurnZero

APRIL 22, 2022

We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. this October.

2022 98

2022 Customer Success Roadmap Events 98

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . With product usage data in place , you’ll have the ability to see macro-level and micro-level product metrics that could in-turn trigger timely customer communications and CTAs.

NPS 59

NPS Webinar Roadmap Feedback 59

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

2021 52

2021 Webinar Roadmap Omnichannel 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? In-App Engagements and Product Communications. Embedding a Customer Feedback Loop Into Your Product Delivery. Product Experience . Ask Yourself These Questions. Product Adoption.

2022 52

2022 Government 2021 Magazine 52

COPC

OCTOBER 26, 2023

However, it’s important to note that LLMs lack true comprehension; their responses rely on their training and feedback. Experts interact with the AI, scoring its responses and providing corrective feedback. They respond based on their training and feedback loop, blurring the lines between knowledge and understanding.

Technology 78

Technology Customer Experience Consulting Insurance 78

Gainsight

AUGUST 6, 2021

Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc. Your CS teams should be your ears to the ground to communicate what your existing customers need and how the product is resonating with them. Step 1: Understanding what goes into the release.

Customer Success 52

Customer Success Roadmap Feedback Metrics 52

Lithium

APRIL 6, 2021

If there is anything we learned this year, communication is a significant key to success. A Digital-First Strategy is now more critical than ever before for effective communication. Journey Mapping & Actioning Your Feedback: Part 2. Improved Spam Management in Community. Webinars & Events. Watch On-Demand.

2021 52

2021 Webinar B2C Roadmap 52

SurveySparrow

NOVEMBER 29, 2023

Value Proposition Articulating the value proposition is about communicating the product’s unique benefits to consumers. Responsive customer support and engagement to address concerns and feedback. Streamlined Decision-Making A product concept is a roadmap for decision-making throughout the product development process.

Consumers 52

Consumers Innovation Loyalty User Experience 52

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success.

2020 75

2020 2021 Webinar ROI 75

ChurnZero

APRIL 22, 2022

We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. this October.

2022 52

2022 Customer Success Roadmap Events 52

ChurnZero

APRIL 8, 2020

Consider building an onboarding journey in your Customer Success platform as well as incorporating an onboarding flow into a community-driven knowledge base. . ? Speak to your customers—regularly. An online community allows you to: Stimulate multi-way communication between, and amongst, your company and your users.

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

Confirmit

MAY 29, 2019

But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Voice of the Employee Market Research Webinars. Usage and/or transactions. Our Speaker.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Webinar Details. But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Voice of the Employee Market Research Featured Webinars. Our Speaker.

Consumers 40

Consumers Insights Webinar Hospitality 40

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? In short, customer feedback seems to vanish into a black hole, they told me. Phase One Findings: The Customer Feedback Black Hole.

Roadmap 40

Roadmap Feedback 2019 Webinar 40

Gainsight

MARCH 21, 2019

Identify backup sponsors and train them and communicate with them to get to the point where your relationship isn’t dependent on any one person. I’m always surprised by how often CS teams aren’t really communicating with Product Managers. On the other hand, how well do you know your product roadmap?

ROI 78

ROI Webinar Return on Investment Customers 78

inmoment

JUNE 1, 2020

Marketing strategies in most organisations have quickly pivoted to adapt with advertisements and corporate communications declaring “we are here to help!” Companies that are surviving and thriving are those that are exhibiting emotional intelligence and communicating with care, honesty, and empathy. Empathy is Now a CX Commodity .

Customer Experience 69

Customer Experience Feedback Insights NPS 69

Wootric

DECEMBER 9, 2020

During the webinar, he laid out planning elements you need to consider when building your CX program. It would gather NPS, CSAT, and Customer Effort Score (CES) feedback from all relevant customer touchpoints, analyze that feedback and turn it into an actionable experience strategy. . Communicate, communicate, communicate.

Banking 52

Banking Culture Feedback Customer Centricity 52

Amity

MAY 4, 2016

One major milestone in client communications is the introduction of in-app messaging. In this article, Tamar Weinberg offers an in-depth analysis of three leaders in the communication space. ProductPlan - (Score = 1833)ProductPlan develops strategic planning and product roadmap software for product teams. Splashtop Inc.

Customer Base 51

Customer Base Roadmap Webinar Books 51

Retently

OCTOBER 1, 2018

To better visualize it, think of it as a roadmap of the full customer experience. According to our findings, these are the most common and popular ones: Clarabridge – A useful CEM (Customer Experience Management) platform that can help you improve the customer journey with relevant feedback. How Does Feedback Actually Help?

Customer Journey Mapping 107

Customer Journey Mapping Touchpoint Customer Journey Social Media 107

Totango

JANUARY 7, 2020

All the information collected by sales needs to be communicated to the customer success team, including the customer’s business goals, motivations, and expectations regarding time to value. Proactive communication with customers is vital at every stage of their journey. Review After Onboarding.

Roadmap 72

Roadmap Customers Customer Success Metrics 72

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Partner with the product and editorial teams to relay feedback and develop existing and new features that will drive stickiness. Educate the clients’ workforce and hold webinars to ensure everyone knows how to use the Workplace application.

Customer Success 19

Customer Success Roadmap Banking Webinar 19

SmartKarrot

JANUARY 18, 2023

Participate in webinars as a subject matter expert as needed. Establish and roll out the company’s customer experience roadmap for management and incremental sophistication as internal capabilities increase and external expectations evolve. Be an escalation point for client issues and be a client-centric problem solver.

Customer Success 19

Customer Success Roadmap Document Webinar 19

ClientSuccess

MARCH 8, 2023

By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Let them know you appreciate their feedback and are committed to providing the best possible experience. This helps to keep your projects on track, your customers happy, and your business thriving.

Customer Success 79

Customer Success Roadmap Webinar Culture 79

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. I appreciate the continued communication with our CSM to improve the product or make recommendations consistently!” — Ashley M., ” — Juan G.,

Customer Success 84

Customer Success Customer Journey Mapping Sports Customer Journey 84

ProProfs Chat

JULY 6, 2018

Director of Marketing & CX at M4 Communications, Inc. Besides having listening posts throughout the journey and surveys in which to obtain feedback, pick up the phone and call them. We get real-time feedback in our inboxes and on our mobile devices. Creating a passionate, connected community. Seeing around corners.

Customer Service 100

Customer Service Culture Customers Interaction 100

SmartKarrot

JANUARY 7, 2022

Create a company-wide culture of Customer Success through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting). Collaborate with team members to develop key metrics, including engagement, member feedback, and cost savings, to help predict and improve customer retention and expansion.

Customer Success 19

Customer Success Roadmap Consulting Customer Satisfaction 19

ChurnZero

JULY 12, 2019

Do you need to improve team communication? This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Success depends on speed-to-value, UX flow, information, and communication strategy.

Customer Success 75

Customer Success Roadmap Metrics User Experience 75

Amity

DECEMBER 14, 2016

2-3pm Customer Training: We offer one-hour customized webinar-style training sessions for all of our Enterprise customers. Therefore we have a customer base that is eager and willing to give us feedback, which is awesome. Since we are communicating with customers daily, it’s important for us to be up-to-date on product releases.

Customer Success 84

Customer Success Management Roadmap Events 84

InMoment XI

OCTOBER 10, 2023

It provides businesses with immediate feedback on customer satisfaction levels. Whether it’s the responsiveness of the support team, the clarity of communication, or the resolution provided, CSAT scores shine a light on areas needing improvement. Elevate your customer service game today by watching this webinar.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

GetFeedback

JULY 19, 2019

In our daily interactions, we get feedback — some subtle, some not-so-subtle—that indicates what people think of us and whether or not they agree with our dress choices or driving decisions. Customer feedback (aka Voice of the Customer ) is a gift. Customer feedback should be cherished, not evaded. Business is no different.

Social Media 262

Social Media Feedback Webinar Books 262

SmartKarrot

OCTOBER 20, 2020

Provide feedback to the product team by effectively communicating customer needs and help design ideal offerings/features by working cross-functionally across various teams. Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers, and other services and support activities as required.

Customer Success 10

Customer Success Roadmap ROI Webinar 10