BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. The integrated Messaging platform merges communications channels into one place to improve efficiency.

Communication 57

Communication 2023 Customers Insurance 57

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

2024 52

2024 Feedback Culture Demo 52

SurveySparrow

JULY 19, 2023

Before we dive into the article, the 55 best VoC questions, let’s explore some important factors affecting these questions, the value of their feedback and how SurveySparrow helps you make use of them. Similarly, question length and format are crucial elements that may affect response rates and the quality of feedback.

Feedback 52

Feedback Insights Loyalty Programs Customers 52

InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. Why Are Contact Center Analytics Essential? Enter analytics.

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Contact Center Multi-Channel Net Promoter Score Metrics 260

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Webinar 98

Webinar Touchpoint NPS Definition 98

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Jeremy Jeffers from Untapped, an app that allows users to socially share and explore the world of beer with others, shared that as a global company, their internal communications surrounding affected areas was crucial.

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Webinar Customer Relationships Leadership Customer Success 72

Experience Investigators by 360Connext

JANUARY 23, 2015

After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community! Please join us as we kick off our new webinar series this month. 30, January 2015. See you there.

Customer Care 299

Customer Care Social Media Marketing Webinar 299

delighted

APRIL 25, 2022

Casper has been using Delighted for three years to run their customer experience management program – sending out surveys at key customer journey milestones to capture customer sentiment, analyzing the feedback in Delighted, and acting on it in real-time. They use the resulting feedback in 3 ways: 1.

Webinar 58

Webinar NPS Reference Retail 58

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 70

Communication Engagement Net Promoter Score Competitive Advantage 70

AskNicely

AUGUST 17, 2018

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. You need to communicate it from the inside out by creating a culture shift.”. Obsession expressed through actioning customer feedback. What is that shift?

Competitive Advantage 60

Competitive Advantage Feedback Net Promoter Score NPS 60

GetFeedback

JULY 19, 2019

In our daily interactions, we get feedback — some subtle, some not-so-subtle—that indicates what people think of us and whether or not they agree with our dress choices or driving decisions. Customer feedback (aka Voice of the Customer ) is a gift. Customer feedback should be cherished, not evaded. Business is no different.

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Social Media Feedback Webinar Books 262

Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Would you use or start with data/feedback/research from customer when designing the journey? Design The Journey. Absolutely.

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Webinar Management Touchpoint Telecommunications 83

SurveySensum

MAY 9, 2022

But now that you’ve put in efforts to enhance customer experience and they are happy with you, what are you planning to do with their positive feedback? How to Leverage Positive Customer Feedback: Top 7 Ways. The top 7 ways to leverage positive customer feedback. And positive feedback helps you with exactly that.

Feedback 52

Feedback Chief Customer Officer Customers Webinar 52

SurveySparrow

AUGUST 11, 2020

Those automated, on-demand, live webinars gathered an overall audience of 8,504,770. That’s the popularity of Webinars. The massively on-demand webinars have been a vital part of the digital world, especially for the business and education industry. It is becoming one of the crucial tools for online communication.

Webinar 52

Webinar Seminar Events Social Media 52

Education Services Group

MARCH 31, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. Or how are we getting that feedback loop into Product to know what’s working and what’s not as these things are launching and getting in front of our customers. Missed the webinar? So, step one: create visibility.

Webinar 52

Webinar Customer Success Reference Healthcare 52

Solvvy

JUNE 13, 2018

Join Bruce Temkin, Managing Partner, Temkin Group and Maria Jiang, Head of Product Marketing, Solvvy in an exclusive webinar ‘Applying The Art of Human Conversations to Digital Interactions’ on July 26 at 10am PDT. Supportive feedback: Indicate that you are actively listening–it takes two to tango. Countless times probably.

Communication 48

Communication E-support Webinar Books 48

NICE inContact

JULY 30, 2019

Collecting quality customer feedback is great, but how can you ensure that it’s actionable for your business? Find the right balance for your customers to deliver helpful feedback. The best way to encourage quality customer feedback is to make it obvious that you are listening and then doing something about what you hear.

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Feedback Contact Center Webinar Customer Experience Design 55

GetFeedback

JULY 19, 2019

These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies. Communicate how you will measure success. Will VoC feedback help you live up to your customer experience mission and brand promise? How will you act on your VoC feedback on an ongoing basis?

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Education Services Group

SEPTEMBER 23, 2022

Q: How do you navigate participation bias in customer feedback? . And so, there’s a couple of things that you’re looking at to overcome that participation bias for those of us, like the two of us, who always want to give feedback. We’re motivated by different things and different modes of communication.

Customer Retention 52

Customer Retention Webinar Customers Feedback 52

BirdEye

OCTOBER 3, 2023

These kinds of reactions are only natural — no one enjoys receiving negative feedback. During our digital conference, Birdeye View, our VP of Product Marketing, Rebecca Colwell, sat down with Baer to discuss strategies for constructively handling negative customer feedback. Access the webinar here. It feels so personal.

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Webinar 54

Webinar Management Touchpoint Customer Journey 54

CSM Magazine

MAY 10, 2024

Customer Feedback Loop Incorporate regular feedback mechanisms at various touchpoints to gauge customer satisfaction early on. Taking customer feedback seriously and making adjustments not only upgrades the experience but also tells your audience you’re paying attention – turning casual users into loyal fans.

Social Media 52

Social Media Magazine Webinar Touchpoint 52

Education Services Group

MAY 25, 2022

Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Webinar 52

Webinar Chief Customer Officer Multi-Channel Engagement 52

Kayako

SEPTEMBER 10, 2015

Ex-Googler and founder of UserChamp Morten Lundsby is joining us for a webinar on Thursday 17 September. Morten is an expert in user experience and user insights, and during the course of the webinar he will be showing us how valuable information can be gathered from customer conversations that can help teams other than just support.

Webinar 94

Webinar User Experience Feedback Insights 94

Experience Investigators by 360Connext

NOVEMBER 10, 2020

We’re headed into the final weeks of one of the strangest years: A global pandemic shifted how we worked, socialized, interacted and communicated. These new and changing needs have driven organizations to invent new ways to create, communicate, and deliver on those expectations. Our needs changed to reflect these new realities.

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2020 Customer Experience Chief Customer Officer Communication 190

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! It’s one of the ways where I think Customer Success can level up the most – is how they communicate requests from customers to the Product team. That’s so obvious!”

Webinar 52

Webinar Roadmap Customer Success Feedback 52

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address negative customer feedback promptly and professionally.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Education Services Group

JUNE 4, 2019

That’s why customer communication is so important. So who’s in charge of communicating with customers, marketing or Customer Success? Not only do they make compelling marketing material for prospects looking to solve similar problems, but they also show existing customers that their feedback is valued and worth showing to the world.

Communication 53

Communication Customer Success Marketing Seminar 53

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Totango

JUNE 3, 2022

Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. The webinar is available at [date, time]. Feedback Request Email Template.

Customer Success 110

Customer Success Webinar Seminar Events 110

SurveyGizmo

OCTOBER 5, 2017

This week, alongside industry experts from Mastercard , AlienVault , and OpenWater , SurveyGizmo hosted an hour-long webinar that discussed the details of building an integrated customer experience program in a modern organization. ACCESS THE ON-DEMAND WEBINAR RECORDING HERE]. Foster a “We Love Feedback” Culture.

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Webinar Customer Experience Net Promoter Score Culture 65

Qualtrics

DECEMBER 22, 2020

What is an employee feedback system? Employee feedback , as we know, is information about performance, skills and teamwork that employees of a company exchange with each other. Employee feedback systems are the methods used for capturing feedback data , analyzing it, and using the results to drive improvements.

Feedback 49

Feedback Employee Experience Touchpoint Measurement 49

SurveyGizmo

FEBRUARY 24, 2022

Alchemer’s highly flexible enterprise feedback platform helps Amdocs drive actionable insights from all customers in over 50 countries and across multiple communications channels. In 2021, Amdocs collected feedback from 1,669 respondents, which resulted in over 60 account improvement plans to truly take action on the feedback. “We

Webinar 52

Webinar 2022 2021 Innovation 52

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Join us later this month and then every month this year to discuss everything from customer communications to micromapping to customer experience leadership. Sign up and leave your competitors in the dust! Get Schooled.

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2015 Webinar Entertainment Leadership 247

Alida

SEPTEMBER 20, 2018

In a recent webinar , Annette shared a step-by-step process to creating a CX strategy that’s rooted in customer understanding. We received many questions from the webinar—some of which we didn’t get to. I mentioned in the webinar that the customer feedback and data, as well as the customer personas , feed into the journey maps.

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Insights Customer Journey Mapping Webinar Customer Journey 200

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Ask for input – don’t just offer training or webinars that are solely product-centered. Are they asking for follow-up communication or training and not getting it? Seek feedback when a customer leaves. Ask for what might be missing.

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Customer Journey Mapping Customer Journey E-support Customers 297