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Personalization Meets Privacy: How Opti-X Transforms User Data into Enhanced Digital Experiences 

Optimove

This enhances the overall user experience, fosters customer loyalty, and makes users more inclined to share data with brands. The Intersection of Data Privacy and Personalized Experiences Concerns around data privacy have become much more prevalent in recent years.

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Quick Ways to Adjust Your Communications for COVID-19

Optimove

In the past few weeks, I have had many meetings with clients – b2c/d2c brands from different verticals – who all seem to ponder over the same question: what’s the best way to communicate with your customers in such uncertain and sensitive times? To do so, communications must adjust. Other things became more critical.

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The Reasons Behind Tesla’s High Net Promoter Score

Retently

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

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How Live Chat Helps to Get High Returns from Your Website

Answer Dash

Reduces communication costs Live chat saves you many costs associated with telephone communication. Use of phone communication may require that you purchase toll numbers or several phones for the business. Therefore, compared to phone communication, live chat has a higher return of investment to a business.

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Thoughts on Marketing Amid COVID-19

Optimove

Crises – like sports – don’t just build character; they reveal it. While the agency’s focus is on events – and while event-marketing perhaps faces the most complex challenges among all marketing channels – her list of “do’s and don’ts” is relevant for practically anyone in marketing and communication.

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Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

Customers still complain about inconsistent and unsatisfactory experiences. Organizations often cite lack of collaboration and communication, and silo-ed thinking. Customer support works better as a team sport. Consumers want a messaging experience over live chat. Have we moved forward? Are things better? Arguably not.

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Astea Launches Alliance Enterprise™, the Newest Version of its FSM Platform

Alliance by IFS

Alliance Enterprise puts powerful capabilities into the hands of non-technical users via a new process flow engine that offers graphical, drag-and-drop functionality to modify application workflows. Sleek, Web-Inspired User Interface Designed for Configurability and Usability. www.astea.com. Company Contact: Emily Hackman.