InMoment XI

MARCH 5, 2024

Any successful business knows that understanding their customers is key to success. The best way to do that is by being able to understand the vast amounts of unstructured data that come with customer interactions. Other examples of unstructured data sources include social media posts, call transcriptions, and customer reviews.

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

Eptica

OCTOBER 25, 2017

Date: Wednesday, October 25, 2017 Turning customer experience into competitive advantage. Author: Vincent Giraud Customer experience is becoming the primary differentiator for brands , whatever industry they are operating in. The increasing emphasis on customer experience is being driven by three key trends: 1.

Competitive Advantage 56

Competitive Advantage Customer Experience Social Media 2017 56

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. And they will be rewarded for that focus on the customer! But, leaders, take a deep breath!

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

FEBRUARY 14, 2024

It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able to keep up. However, all your customers want the same thing: to be able to interact with their brand on their terms. What is Omnichannel Customer Experience?

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

Thematic

FEBRUARY 29, 2024

We chatted with Lee King, to find out how they’ve been analyzing customer feedback data to drive better decision-making and revenue. Getting in-depth insights from customer comments As the Head of Insights, Lee needs to identify what matters most to customer segments and understand why.

Insights 62

Insights Marketing Competitive Advantage Insurance 62

InMoment XI

NOVEMBER 30, 2023

These tools are essential for understanding how your customers are talking about your brand. Respond to customer feedback, both positive and negative, to show transparency and dedication to customer satisfaction. Doing this will help you foster a community around your brand, where customers feel heard, valued, and connected.

Brands 378

Brands Management Multi-Channel Social Media 378

BirdEye

MAY 13, 2024

That’s precisely what audience insight tools do. With audience insights tools, you gain a competitive advantage, ensuring you hit the bull’s eye with every piece of content you produce. Dive into this comprehensive guide to learn everything you need to know about audience insights tools.

Insights 62

Insights Social Media 2024 Multi-Channel 62

CSM Magazine

APRIL 18, 2023

Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!

Return on Investment 52

Return on Investment Customer Insights Insights Competitive Advantage 52

InMoment XI

APRIL 3, 2024

For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action.

Customer Expectations 260

Customer Expectations Touchpoint 2024 Omnichannel 260

Qualtrics

DECEMBER 9, 2020

Over the last decade businesses and governments have introduced tools and initiatives that have established customer experience (CX) capabilities within their organization, such as voice of the customer programs and journey mapping. Iconic brands finding a competitive advantage with XM.

Competitive Advantage 32

Competitive Advantage Brands Government Financial 32

InMoment XI

FEBRUARY 8, 2024

This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive customer service environment. The goal is to enhance the customer experience, streamline operations, and achieve cost savings. What is Contact Center Optimization?

Contact Center 260

Contact Center Multi-Channel Social Media Competitive Advantage 260

InMoment XI

FEBRUARY 6, 2024

Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty. Answering a complaint on social media can increase customer advocacy by 25%.

Social Media 260

Social Media Marketing 2023 Advertising 260

Kayako

JULY 19, 2016

One of the biggest misconceptions is that customers value brief moments of extraordinary delight over quick and easy help. But there is a harsh reality facing customer-centric businesses: any interaction with your support team is 4x more likely to drive customer disloyalty versus actually improving their experience.*.

Competitive Advantage 50

Competitive Advantage Customer Service Loyalty Customer Centricity 50

CSM Magazine

APRIL 12, 2023

Without a holistic understanding of this data, your organization cannot support seamless customer experiences. That’s why Reuters Events is inviting you to attend their upcoming webinar ‘Overcoming Adversity: Drive insights into action with AI-powered listening and consumer intelligence’!

Webinar 52

Webinar Customer Insights Insights Competitive Advantage 52

Qualtrics

MARCH 7, 2019

These brands have equipped their businesses with the tools they need to turn Experience Data (X-Data) into a competitive advantage. If you’re not constantly searching for breakthrough insights in your industry then someone else is. Want to understand which touchpoints are crucial in building customer relationships?

Competitive Advantage 55

Competitive Advantage 2019 2018 Touchpoint 55

InMoment XI

DECEMBER 7, 2023

As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. Companies that earn $1 billion annually can expect to earn on average an additional $700 million within 3 years of investing in customer experience.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

InMoment XI

FEBRUARY 23, 2024

It’s crucial that brands understand the experiences they provide and whether or not they satisfy the needs of customers, employees, and beyond. Hopefully, your business has more than one customer. If not, that’s okay because market segmentation isn’t primarily concerned with how many customers you have.

Marketing 260

Marketing Customer Experience Return on Investment Consumers 260

InMoment XI

FEBRUARY 5, 2024

Positive reviews can enhance a business’s online reputation and attract more customers, while negative reviews may have the opposite effect. These online reputation management statistics show that the reviews that show up related to your business and your products/services have increasing power in driving customer acquisition.

2024 260

2024 Competitive Advantage Consumers Feedback 260

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 130,000 businesses throughout 2023.

2024 57

2024 Insights Automotive Hospitality 57

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 150,000 businesses throughout 2023.

2024 52

2024 Insights Automotive Hospitality 52

Experience Investigators by 360Connext

JULY 11, 2023

Organizations are increasingly recognizing the importance of delivering exceptional customer experiences. However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. “We’re going to be customer-centric ! .

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Qualtrics

JULY 2, 2020

One of the most important actions Beiersdorf Australia made in response to COVID-19 was to quickly deploy a customer sentiment tracker to understand how people are feeling and behaving during the pandemic. It also captured insights into spending priorities and media consumption. Priming business for the “new normal”.

Competitive Advantage 26

Competitive Advantage Brands Insights Consumers 26

PeopleMetrics

MAY 2, 2024

This is where Custom Research Panels come into play, offering a dependable alternative compared to online panels. Custom research panels are highly curated, custom panels consisting of customers and/or prospects. Custom research panels are perfect for high-value audiences such as B2B decision makers.

Competitive Advantage 71

Competitive Advantage B2B Customers Insights 71

SurveySparrow

JUNE 14, 2023

As evident for a long time, surveys are important for gaining insight and collecting honest feedback. By analyzing the information collected, companies can improve their operations, make required changes and provide high value to their customers.

Insights 52

Insights Competitive Advantage Touchpoint NPS 52

CX Journey

MARCH 7, 2019

Customer experience has become pivotal to growth and profitability strategies of businesses worldwide. There is now a deeper understanding of customer experience as an incredibly important piece in the success (or failure) of any brand. The present-day customer has a myriad of choices on products or services they are looking for.

Competitive Advantage 42

Competitive Advantage Customer Experience Social Media Omnichannel 42

SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. The process often involves data about potential customers, competitors, and the industry. One vital aspect of market research is understanding one’s customers. Every business operates within the context of the marketplace.

Insights 52

Insights Marketing 2022 Reference 52

The DiJulius Group

SEPTEMBER 26, 2017

The world’s most sought after experts pay tribute to the one aspect of business that remains the secret to success: the Customer Experience The Secret Service Summit shares insight, knowledge, and strategies from sought after customer experience experts. Customer Service is at the core of our nation’s most spectacular.

Competitive Advantage 40

Competitive Advantage Customer Service Customer Experience Article 40

Alida

NOVEMBER 28, 2017

Innovative companies are getting huge results from their insight communities in less than one year. According to Laura-Lynn Freck, senior manager for shopper and category insights at Red Bull, getting customers and stakeholders excited is table stakes, but that’s not all. So, what’s their secret? Keep it light and fun.

Insights 100

Insights Competitive Advantage Innovation 2017 100

CX University

MAY 6, 2024

Getting customer feedback is instrumental in determining if the customer experience is a positive one. Real-time feedback, which captures customer sentiment and insights immediately after an interaction, is a powerful tool in the CX arsenal.

Touchpoint 52

Touchpoint Competitive Advantage Feedback Customer Relationship Management 52

C3Centricity

MARCH 12, 2024

What is the cornerstone of sustainable growth and competitive advantage today? The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This data-driven strategy not only enhances user engagement but also keeps customers coming back for more.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

2001 52

2001 Customer Experience Contact Center Competitive Advantage 52

Alida

JANUARY 7, 2019

Customer centricity is now a long-term, strategic imperative at the executive level. Companies will reorganize around the customer. We see cross-functional teams coming together to form an “enterprise perspective” on gathering customer insight, knowledge and feedback. Insights will get married into systems of record.

2019 212

2019 Customer Experience Customer Centricity Competitive Advantage 212

CX Journey

MARCH 7, 2019

Customer experience has become pivotal to growth and profitability strategies of businesses worldwide. There is now a deeper understanding of customer experience as an incredibly important piece in the success (or failure) of any brand. The present-day customer has a myriad of choices on products or services they are looking for.

Competitive Advantage 32

Competitive Advantage Customer Experience Social Media Omnichannel 32

Lumoa

NOVEMBER 7, 2022

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. That’s because it works.

2023 83

2023 Customer Experience Competitive Advantage 2021 83

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience. However, first, you have to know where to look!

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83