Customer Bliss
MARCH 21, 2019
I encourage you to watch the full interview below, as Horst, who’s been deemed “corporate hotelier of the world“ by HOTELS Magazine, shares wisdom that transcends hotel management and can be employed by CX practitioners in any establishment where customers are being served. And how did he do this?
ShepHyken
NOVEMBER 22, 2021
My comments here aren’t as much directed at all employees, which is what the tip implies, but really at leadership. If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. Hiring customers isn’t new.
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CSM Magazine
MARCH 20, 2024
This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.
CSM Magazine
OCTOBER 28, 2016
Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change. Let’s define leadership as; “Leadership Capacity is the skilful use of leadership attributes for the growth and development of ourselves, our colleagues and our organization”.
CSM Magazine
MARCH 21, 2023
More competitive advantage The best way for a business to stay ahead of the competition is to provide exceptional customer service. It doesn’t just mean answering questions quickly and accurately; it also means being proactive in helping customers solve problems or make decisions that will help them achieve their goals.
CSM Magazine
FEBRUARY 14, 2023
Acquisitions of bot strategy and design leader VoxGen and conversational automation provider Nu Echo position Waterfield Tech for ongoing CAI industry leadership. Waterfield Tech , a leading global customer engagement solutions provider, today shared business growth highlights for 2022.
CSM Magazine
FEBRUARY 7, 2024
Companies that fail to develop data-driven recruiting strategies in 2024 will face challenges in attracting top talent, while those that leverage analytics will have a competitive advantage. Job postings and internal opportunities will highlight both technical and leadership skills.
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