CloudCherry

SEPTEMBER 18, 2018

For example, underscoring the importance of CX in building company culture, beating the competitors or leaving a long-lasting legacy are all impactful strategies for influencing executives. . The post Webinar: Create a Compelling CX Business Case to Secure the Budget You Need appeared first on CloudCherry. Watch it On Demand.

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Webinar 2017 Financial Measurement 150

ShepHyken

MARCH 19, 2021

She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. In the wake of International Women’s Day, it’s beyond time to talk about a pivotal issue in customer service: the lack of representation of women in leadership roles. COO at ultimate.ai

Leadership 88

Leadership 2021 Webinar Customer Service 88

Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. I think so much of it is about the cloud, and it’s about mindset, and it’s about culture.

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Webinar Sales Chief Customer Officer Effort Score 52

Peter Lavers

MAY 18, 2021

Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer. It’s free and you can register here.

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Webinar Loyalty Culture Consulting 52

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. You need to develop a well-defined and quantifiable approach to measuring the ROI of CX initiatives, which is essential for securing ongoing support and funding from senior leadership.

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ROI Net Promoter Score Webinar Financial 260

InMoment XI

MARCH 29, 2022

Women of InMoment: A global employee resource group designed to support inclusion and diversity, provide the women of InMoment with opportunities to mentor and learn from one another, activate leadership skills, and connect with service and professional growth activities in the larger technology community.

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Culture Leadership Events Webinar 493

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

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Peter Lavers

JULY 7, 2021

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. Should your company’s loyalty programme be more about your culture than your marketing tactics/operations/ROI? You can listen to the webinar by clicking here.

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Webinar Loyalty ROI Culture 52

Up Your Service

SEPTEMBER 6, 2018

Your Service, we have developed a comprehensive checklist of strategic implementation activities that help our clients plan, implement, and sustain the momentum of a service culture building program. We are happy to share with you a one tool from our proprietary Service Culture Development Checklist: The Leadership Engagement Checklist.

Leadership 53

Leadership Culture Engagement Workshop 53

Up Your Service

FEBRUARY 11, 2019

What is HR’s role in creating a strong and sustainable service culture? In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience. What is a service excellence culture? Getting all stakeholders onboard and driving cultural change is a difficult exercise.

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Webinar Culture Leadership Interaction 40

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. As a consultant, he guides clients who want to develop customer-focused cultures.

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Customer Service Contact Center 2022 Magazine 251

RapportBoost

OCTOBER 20, 2018

” Registration information for the webinar can be found at [link]. The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. About RapportBoost. RapportBoost.AI 23 appeared first on RapportBoost.AI.

Contact Center 70

Contact Center Webinar Presentation Sales 70

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. Wanted to improve your brand culture. Follow along with the CCXP Core Competencies Webinars. My fellow panelists and I discuss real-world case studies and trends around culture. Why do we do this?

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2019 Social Media Webinar Events 146

Experience Investigators by 360Connext

MAY 20, 2015

Their leadership team is made up of people who are working together and leaving egos at the door. Customer-centric Culture & Communications. It’s HR and communications executives who understand they have a culture that ignores the customer. And much of that culture starts with communication.

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Customer Journey Mapping Customer Experience Workshop Customer Journey 306

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. In her CS100 Summit session, Carine shared her ideas of the top customer success leadership characteristics. Ultimate Guide to SaaS Customer Success Metrics.

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Presentation Leadership Customer Success 2017 40

ClientSuccess

NOVEMBER 1, 2017

The live webinar happened on Tuesday, November 7th at 2:00 pm EST. You can access the recorded webinar here. This webinar will help product and customer success teams, understand which metrics are unique and which are shared. In this webinar you will learn: 5 Key indicators vital for both product and customer success.

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Webinar Metrics Customer Success Demo 40

Alida

OCTOBER 17, 2017

To hear more insight from Ed on patient experience, watch our webinar, Diagnosing disruptions: De-risking decisions in health care’s digital age. . Instill a culture of patient-centricity. The leadership team must create a mandate that patient experience should come first. Embrace transparency.

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Hospitality 2015 Retail Leadership 247

Playvox

FEBRUARY 27, 2024

From recognizing employees to making coaching easier, AI can help improve employee happiness, job satisfaction, and overall well-being, among many other benefits to significantly impact company culture and organizational success. Start with a Strategy It’s not enough for the contact center leadership team to say “We need AI.”

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Engagement Contact Center Culture Metrics 73

Team Support

FEBRUARY 11, 2021

That’s what Micah Solomon, best-selling author, customer service industry consultant, and Forbes contributor, asked as he opened a recent webinar based on his new book , Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience. Build a purpose-driven culture.

B2B 85

B2B Magazine Webinar Leadership 85

Beyond Philosophy

JANUARY 16, 2018

CMC Thought Leadership Principal, Beyond Philosophy. A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” Only a culture of stakeholder-centricity can be defined in that way.

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Culture 2002 Customer Centricity 2007 83

Oracle

AUGUST 26, 2020

Service leaders considering moving their teams remote should specifically assess internal leadership, culture, and agent resources. Examine and adjust your internal leadership style. Leadership sets the tone for the entire organization and can be a decisive factor in encouraging positive change.

Exceptional Customer Service 99

Exceptional Customer Service Customer Service Leadership Culture 99

Experience Investigators by 360Connext

MAY 11, 2021

And many CX programs start with a tactic – like a customer journey map – and lose steam when leadership nods along but there is no discipline to back it up. An executive leadership team to approve or deny those recommendations. The next video in our ongoing webinar series premieres this Friday on YouTube and Linkedin Live.

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Customer Experience Management Customer Experience Management Government 291

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Customer Success 102

Customer Success Webinar Chief Customer Officer Leadership 102

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

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Sales Customer Success Webinar Tourism 52

Beyond Philosophy

NOVEMBER 27, 2017

Culture & Leadership. However, if senior leadership doesn’t support this type of interaction, it would indicate to the team, back-office, and even customer-facing, that avoiding customer interaction is acceptable. They define their culture. They include: People. Customer Strategy. Measurement. Channel Approach.

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Customer Centricity Leadership Consulting Culture 160

Totango

NOVEMBER 1, 2021

Here are some key takeaways from this great discussion and be sure to watch the full webinar below. Buy-in is critical : In order to be successful, you need to get buy-in from leadership, other departments and customers. 5 Key Takeaways. Collect and activate data : Don’t gather data just for the sake of having data.

Customer Success 99

Customer Success Webinar Leadership Communication 99

ClientSuccess

AUGUST 8, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

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Webinar Sales Customer Success Customer Journey Mapping 40

Zeisler Consulting

FEBRUARY 16, 2021

He and his leadership team talked a good game about Customer centricity, and the rest of the team seemed (at least from his perspective) to be on board with that. It’s got the beginnings of a Customer-centric culture in that its leadership is at least talking the talk.

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Customer Centricity Culture Leadership Webinar 72

Playvox

FEBRUARY 6, 2024

But the truth is, compliance can improve and enhance customer satisfaction and create a quality culture, quality leadership, and quality organization because it forces contact centers to perform better than average. But why stop there? With the right focus, processes, and systems, your contact center too can become the Nordstrom of CX.

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Customer Centricity Contact Center Management Customer Satisfaction 83

Russel Lolacher

JANUARY 30, 2023

In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. He’s the author of Culture Renovation: A Blueprint for Action 18 Leadership Actions to Build an Unshakable Company.

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Culture Leadership Books Competitive Advantage 105

Experience Investigators by 360Connext

DECEMBER 17, 2014

Do they to reflect a customer-centric culture? Stay tuned for details on how to accomplish more than most do in a year by taking our upcoming 30 Day CX Challenge and joining us for our 2015 Webinar Series. Does the tone and messaging match your customer experience mission? Do they say thank you in more than a boilerplate way!?

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2015 Customer Experience Customer Journey Mapping Customer Journey 306

Totango

NOVEMBER 1, 2021

Here are some key takeaways from this great discussion and be sure to watch the full webinar below. Buy-in is critical : In order to be successful, you need to get buy-in from leadership, other departments and customers. 5 Key Takeaways. Collect and activate data : Don’t gather data just for the sake of having data.

Customer Success 86

Customer Success Webinar Leadership Communication 86

Think Customers

JUNE 8, 2020

Thankfully, customer experience futurist Blake Morgan brings more clarity in her latest webinar, Accelerating Digital Transformation to Enable Effortless Experiences. In this webinar hosted by TTEC, she identifies what approaches companies need to consider to deliver a more manageable, faster, and human digital experience.

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Webinar Customer Centricity Technology Culture 59

Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. Leadership also observed the system fatigue that resulted from employees having to administer processes among all of the tools.

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Management Leadership Customer Centricity Government 52

CX Journey

JANUARY 9, 2018

Image courtesy of Pixabay Does your company place top priority on culture and employees? I'm encouraged that more and more consultants and thought leaders are talking about the importance of focusing on the employee experience and culture these days. Have you developed a Culture Ambassadors program? Together, we'll make a dent!

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Culture Employee Experience Leadership 2017 0

CSM Magazine

JULY 26, 2023

It encompasses various elements, including physical workspace, social dynamics, leadership styles, and support systems. When advisors feel valued, supported, and motivated, they are more likely to deliver exceptional customer service, exhibit higher job satisfaction, and contribute to a positive work culture.

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Exceptional Customer Service Consulting Culture Webinar 52