Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. Thought Leadership Blogs and Label. This is why we launched our unique human-focused thought leadership content to cut through the clutter of vague social tips and misguided strategies. Outcome Keyword Links. Returning Users.

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ShepHyken

MARCH 19, 2021

She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. In the wake of International Women’s Day, it’s beyond time to talk about a pivotal issue in customer service: the lack of representation of women in leadership roles. COO at ultimate.ai

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CSM Magazine

JUNE 29, 2022

Through our partnership with Reuters Events, we are excited to bring you an exclusive invitation to join the next webinar in their CX & Marketing Leadership series on July 13 th !

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ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

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Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. So, some of the metrics we use are the employee engagement survey, and leadership score.

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inQuba

AUGUST 27, 2020

Michael’s thought leadership in Customer Experience and Customer Journey Management has been adopted by leading companies around the world who use inQuba’s analyst-rated Customer Journey SaaS Platform and Methodology to drive their customer experience transformation and customer journey optimization. Do you have any queries about the webinar?

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ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

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CSM Magazine

SEPTEMBER 1, 2022

In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success. Leaders across the ecosystem are emphasizing the importance of technology to overcome these challenges.

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CSM Magazine

MARCH 23, 2022

Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series. ‘ Meet Customers Where They Are: Building a Seamless Omnichannel Strategy’ features insights from senior leaders from GM Financial, Infobip & Leap2Digital.

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Peter Lavers

MAY 18, 2021

Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer.

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CSM Magazine

FEBRUARY 8, 2021

Reuters Events are excited to announce their next free customer service & experience webinar: ‘Kickstarting Your Customer-Centric Culture.’. This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021.

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Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. The following is a preview of the content you can expect from this exclusive, live webinar. I call these Customer Experience Leadership Competencies in my book Chief Customer Officer 2.0: I wish you well in your journey.

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Peter Lavers

JULY 7, 2021

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. You can listen to the webinar by clicking here. Has it made “segment of one” theory possible? How do CVM and the loyalty programmes interact within businesses?

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ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Elevate a communication by sending it from a member of your executive leadership team with a personal message or offer. As the new continues to evolve by the hour and day, leadership teams should consider daily standups.

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CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series!

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Kayako

AUGUST 7, 2015

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend. You can watch it now.

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Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Webinars of 2018. This webinar covers who needs to be involved, what you need to accomplish in every meeting, and much more. Click here for the on-demand webinar.

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Totango

MARCH 31, 2020

Here are 10 leadership best practices that I’ve implemented at Totango and wanted to share with you as well. Virtual office hours and weekly webinars. Daily leadership standups. Do one or do all. The time for action is now. Segment customers by COVID 19 exposure. Communicate business continuity guidelines.

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ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

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InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. You need to develop a well-defined and quantifiable approach to measuring the ROI of CX initiatives, which is essential for securing ongoing support and funding from senior leadership.

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Thematic

JULY 1, 2018

If you missed our webinar “Customer-centric leadership – Lessons from Jeanne Bliss, catch the recording here! The post Customer-centric leadership – Lessons from Jeanne Bliss [video] appeared first on Thematic. Who’s doing the talking? and “Would you do that to your mother? Enjoy the video!

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Education Services Group

JANUARY 25, 2023

That’s why Sales get nice things because somebody has ascribed, leadership, they’ve ascribed the revenue number to that person, and then they get resources to hit that revenue number. Watch the recording of this webinar to catch up on the full conversation! The post Webinar Q&A Recap: Is CS the Next Frontier of AI?

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Education Services Group

JUNE 22, 2022

In this month’s Customer Success Unlocked webinar, Joanel Bernardo joined Marley Wagner and Peter Armaly to share her insights and advice for leaders who sit at the apex of Customer Success and Private Equity. . Watch the recording of this webinar to catch up on the full conversation!

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Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Join us later this month and then every month this year to discuss everything from customer communications to micromapping to customer experience leadership. Sign up and leave your competitors in the dust! Get Schooled.

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Education Services Group

FEBRUARY 25, 2022

Our Vice President of Customer Success, Peter Armaly, stepped in as guest host for this month’s Customer Success Unlocked Webinar to lead the conversation on Nurturing Employee Success in Customer Success. Very relevant for me in the last year, as it relates to some recent hires that I’ve made on my own direct leadership team.

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CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Digital Transformation and Digital Leadership. Joe, over to you!

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CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Digital Transformation and Digital Leadership. Joe, over to you!

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Webinar 2010 E Commerce Presentation 40

TechSee

MARCH 28, 2023

A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? Couldn’t make the entire webinar? To watch the webinar, check it out on demand here. We were joined by two of our senior technology experts, Hagai Ben Avi, VP of Integrated Solutions) and Renan Schilman, (VP of R&D).

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RapportBoost

OCTOBER 20, 2018

” Registration information for the webinar can be found at [link]. The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. About RapportBoost. RapportBoost.AI 23 appeared first on RapportBoost.AI.

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CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Digital Transformation and Digital Leadership. Joe, over to you!

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Webinar 2010 E Commerce Presentation 40

Gainsight

JUNE 3, 2021

We will release the additional volumes soon to share insights and help you transform your leadership team’s approach to CS and align your entire company for growth. The post It All Starts with Leadership Alignment appeared first on Customer Success and Product Experience Software | Gainsight. Come join us!

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Up Your Service

SEPTEMBER 6, 2018

We are happy to share with you a one tool from our proprietary Service Culture Development Checklist: The Leadership Engagement Checklist. Why is leadership engagement important? A strong and successful service culture demands the power of a senior leadership team that is fully engaged. Leadership Engagement Activity Checklist.

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ChurnZero

JANUARY 11, 2024

The complete 2023 Customer Success Leadership Study (download here) is based on a survey of 1,250 respondents, presented by ChurnZero, ESG , SaaStr , and HubSpot. The complete 2021 Customer Success Leadership Study ( Q&A | webinar ) is based on a survey of 632 respondents, presented by ChurnZero, ESG , and Higher Logic Vanilla.

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Up Your Service

FEBRUARY 11, 2019

In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience. How can you get the senior leadership to play an active role in driving the initiative? The post On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture appeared first on UP Your Service.

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ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. In her CS100 Summit session, Carine shared her ideas of the top customer success leadership characteristics. Ultimate Guide to SaaS Customer Success Metrics.

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AskNicely

MARCH 15, 2018

Join Us for a “Smooth” Webinar. On March 21st at 11 am PST / 2 pm PST, our CEO and Co-Founder, Aaron Ward will participate in an exclusive webinar panel called, “Smooth Customer Journeys Deliver Smooth Customer Experiences.”. Ironing out the kinks in your customer’s journey. Register Here.

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