Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. The following is a preview of the content you can expect from this exclusive, live webinar. I call these Customer Experience Leadership Competencies in my book Chief Customer Officer 2.0: I wish you well in your journey.

Webinar 141

Webinar Chief Customer Officer Customer Experience Social Media 141

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. You need to develop a well-defined and quantifiable approach to measuring the ROI of CX initiatives, which is essential for securing ongoing support and funding from senior leadership.

ROI 260

ROI Net Promoter Score Webinar Financial 260

Think Customers

SEPTEMBER 21, 2021

Marketing and sales teams have traditionally had two separate objectives in most organizations: the marketing team works to get leads and fill the top of the funnel, while the sales team focuses on the bottom of the funnel and closing those leads. It all begins with leadership. The right people matter.

Sales 52

Sales Marketing Contact Center Webinar 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. This is not the job of just one department—Customer Success is a company-wide mentality that needs to be shared by everyone involved pre- or post-sale.”.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Elevate a communication by sending it from a member of your executive leadership team with a personal message or offer. As the new continues to evolve by the hour and day, leadership teams should consider daily standups.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Webinar 59

Webinar Customer Retention Customer Success Loyalty 59

Education Services Group

JANUARY 25, 2023

Q: Are both Customer Success and Sales paying attention to the AI input? I mean to a certain extent, Chorus and Gong bring this to life, but I think Sales is ahead of post-Sales in terms of technical sophistication, resource allocation, operation, and budget. The post Webinar Q&A Recap: Is CS the Next Frontier of AI?

Webinar 52

Webinar Sales Customer Success Insights 52

Think Customers

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Removing friction leads to lower costs, higher margins, market share, and sales velocity.

Chief Customer Officer 52

Chief Customer Officer Webinar ROI Customer Expectations 52

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

CSM Magazine

JUNE 8, 2020

Out of all the things that can decrease the number of sales a business makes, customer churn is the biggest issue many companies struggle with. Naturally, everyone wants to have low churn rates and high sales figures, but that’s hard to accomplish sometimes. Webinars and Q&A sessions. Leadership. Newsletters.

Sales 52

Sales Leadership Fashion Social Media 52

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. But training can pay dividends before a sale, leading to many more of them. Thought Leadership Think of any well-established company.

Competitive Advantage 52

Competitive Advantage Leadership Webinar NPS 52

Gainsight

JUNE 3, 2021

To best understand and conceptualize how the CCO should optimally interact with Sales, you must remember that the CCO owns the entire customer journey.”. They create the experience that continues the sales motion through to renewal and then onto expansion. But what about the relationship with Sales? Are you shocked? I hope not.

Leadership 40

Leadership Chief Customer Officer Customer Success Customer Journey 40

ClientSuccess

AUGUST 8, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Webinar 40

Webinar Sales Customer Success Customer Journey Mapping 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Digital Transformation and Digital Leadership. Joe, over to you!

Webinar 40

Webinar 2010 E Commerce Presentation 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Digital Transformation and Digital Leadership. Joe, over to you!

Webinar 40

Webinar 2010 E Commerce Presentation 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Digital Transformation and Digital Leadership. Joe, over to you!

Webinar 40

Webinar 2010 E Commerce Presentation 40

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Success Leadership. Customer Success Leadership. Customer Experience.

2021 111

2021 Customer Success Webinar Multi-Channel 111

Experience Investigators by 360Connext

MARCH 16, 2015

We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! Free webinar this Thursday. Blog Customer Engagement Customer Experience Featured conferences customer experience speaker customer feedback events linkedin SXSW technology webinar'

Events 223

Events Customer Experience Webinar Telecommunications 223

Zeisler Consulting

AUGUST 17, 2021

As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership? Then the topic can more naturally shift to those revenues and sales.

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

ChurnZero

JANUARY 20, 2022

Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. Using HelloCCO’s Post-Sale SCALING Framework, Rod breaks down how you can anticipate future needs, evaluate opportunities, and prioritize your strategic initiatives.

Sales 52

Sales Net Promoter Score Webinar Metrics 52

Natalie Petouhof

JUNE 15, 2015

Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success ! J oin R “Ray” Wang and I for the webinar to learn more details !

Customer Experience Management 61

Customer Experience Management Webinar Technology Management 61

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

Webinar 45

Webinar Customer Success B2B Demo 45

Integrity Solutions

AUGUST 10, 2020

While there are many benefits to using internal trainers to deliver sales and service training, your internal facilitators need have the skills, tools and practices to maximize learner engagement, retention and outcomes. They’re right to push back on this idea, because virtual training should not be delivered like a typical webinar.

Webinar 101

Webinar Leadership Sales Engagement 101

ClientSuccess

NOVEMBER 1, 2017

The live webinar happened on Tuesday, November 7th at 2:00 pm EST. You can access the recorded webinar here. This webinar will help product and customer success teams, understand which metrics are unique and which are shared. In this webinar you will learn: 5 Key indicators vital for both product and customer success.

Webinar 40

Webinar Metrics Customer Success Demo 40

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Customer Success 102

Customer Success Webinar Chief Customer Officer Leadership 102

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

Webinar 40

Webinar Customer Success B2B Demo 40

Natalie Petouhof

OCTOBER 31, 2022

Whether it’s sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. 4 Key Ways to Stabilize Your Business.

Social Media 52

Social Media Webinar Leadership Books 52

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. How are customer success leadership roles and skillsets evolving in 2024?

2024 52

2024 Customer Success 2023 Leadership 52

SurveyGizmo

NOVEMBER 5, 2021

Many Customer Experience (CX) teams lack the data integration of their Sales and Marketing counterparts. Sales departments tend to operate using a customer relationship management (CRM) tool like Salesforce (SFDC) and, by 2022, have likely already integrated with other data sets like Jira or Salesloft. CX Lags Behind. Less so for CX.

Net Promoter Score 98

Net Promoter Score NPS 2022 Social Media 98

ChurnZero

AUGUST 14, 2020

Its workstreams rely upon inputs such as sale’s manual data entry and gut instincts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If If you think a CRM is suitable for post-sale customer management, you’re wrong and here’s why.). Sales or Sales Operations.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Team Support

FEBRUARY 11, 2021

That’s what Micah Solomon, best-selling author, customer service industry consultant, and Forbes contributor, asked as he opened a recent webinar based on his new book , Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience. In B2B, The individual sale is often bigger.

B2B 85

B2B Magazine Webinar Leadership 85

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. Q: Though sales and CS are different functions, they’re often viewed as the same. Q: Though sales and CS are different functions, they’re often viewed as the same.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

ClientSuccess

NOVEMBER 11, 2021

Through this kind of advocacy work, CSMs can help customers share their stories, thank them for their partnership, and leverage success as a sales tool. Additional topics could include: Upcoming events, webinars, podcasts, and more. Webinars are a great way to engage customers at scale and deliver the right content to the right users.

Marketing 52

Marketing Webinar Blog Leadership 52

Lithium

MAY 3, 2022

In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Using social media for customer service helps brands cut costs, increase retention, and boost sales. to present to their leadership team. Webinars & Events Some event areas are limited to Khoros customers only.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Experience Investigators by 360Connext

MAY 20, 2015

Their leadership team is made up of people who are working together and leaving egos at the door. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Training, online events and webinars. Hey, we’re a virtual company.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Beyond Philosophy

NOVEMBER 27, 2017

Culture & Leadership. However, if senior leadership doesn’t support this type of interaction, it would indicate to the team, back-office, and even customer-facing, that avoiding customer interaction is acceptable. Many companies, if not most, focus on sales and performance in team meetings and company communications.

Customer Centricity 160

Customer Centricity Leadership Consulting Culture 160

ClientSuccess

JANUARY 10, 2020

From the customer side, onboarding typically involves hours or even days of training, meeting new team members, and trying to figure out why a leadership team even invested in a new solution to begin with. . The sales onboarding process is a key factor in establishing long-term customer loyalty and building a strong customer relationship.

Webinar 65

Webinar Metrics Customer Relationship Management Leadership 65