ProProfs Chat

SEPTEMBER 17, 2021

They look for something more tangible in the form of a positive employee experience. A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. What is Employee Experience?

Employee Experience 52

Employee Experience E-support Feedback Culture 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Elevate a communication by sending it from a member of your executive leadership team with a personal message or offer. As the new continues to evolve by the hour and day, leadership teams should consider daily standups.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

PeopleMetrics

APRIL 27, 2020

We found that 55% of American workers are unhappy with their employer's response to COVID-19 , but that perceptions varied depending on employees' working environment, generation, industry and more. Now more than ever, employees need to hear from leadership and their colleagues. WEBINAR RECORDING. Key Takeaways.

Employee Experience 96

Employee Experience Webinar 2020 Communication 96

Beyond Philosophy

AUGUST 2, 2017

What you need to hold on to your team and have them deliver on the brand promise you made to your customers are engaged employees. Not only that, but also you need some champions of the employee experience, what we call in our global customer experience consultancy, Employee Ambassadors.

2016 120

2016 Leadership Employee Experience 2017 120

Playvox

FEBRUARY 6, 2024

But the truth is, compliance can improve and enhance customer satisfaction and create a quality culture, quality leadership, and quality organization because it forces contact centers to perform better than average. Improved agent performance and employee experience – Your agent experience lays the foundation for your customer experience.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

Think Customers

JUNE 8, 2020

Thankfully, customer experience futurist Blake Morgan brings more clarity in her latest webinar, Accelerating Digital Transformation to Enable Effortless Experiences. In this webinar hosted by TTEC, she identifies what approaches companies need to consider to deliver a more manageable, faster, and human digital experience.

Webinar 59

Webinar Customer Centricity Technology Culture 59

CX Journey

JANUARY 9, 2018

I'm encouraged that more and more consultants and thought leaders are talking about the importance of focusing on the employee experience and culture these days. I look forward to sharing the link to a webinar I recorded just before the holidays that's all about culture and employee experience.

Culture 0

Culture Employee Experience Leadership 2017 0

Playvox

FEBRUARY 27, 2024

Your agents also win when AI-integrated workforce engagement management technology is employed because it creates a better employee experience (EX). Start with a Strategy It’s not enough for the contact center leadership team to say “We need AI.” Customers want you to use AI tools to serve them better.

Engagement 73

Engagement Contact Center Culture Metrics 73

Beyond Philosophy

JANUARY 5, 2015

An environment of trust, empowering employees to do their jobs : My first book, Building Great Customer Experiences emphasizes the need to have inspirational leadership, an empowering culture and empathetic people who are happy and fulfilled. Read more about the book and register for the webinar, here.

Airlines 124

Airlines Webinar Books 2015 124

CX Journey

MAY 29, 2019

If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experience, the first thing you have to look at is your company’s culture. While customer experience strategies must include a priority focus on the employee experience, they often don’t.

Culture 58

Culture Employee Experience Leadership Definition 58

Beyond Philosophy

FEBRUARY 2, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

Marketing 166

Marketing CEM 2014 Books 166

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. I started guesting more on podcasts, webinars, and online event panels. Check out the following: 4 Tips to Boost Remote Employee Experience.

Social Media 94

Social Media Webinar Events Connections 94

CX Journey

MAY 31, 2018

While customer experience strategies must include a priority focus on the employee experience (i.e., Many companies actually believe that they can improve the customer experience without improving the employee experience. In order to improve both, you must first look to company culture and leadership.

Webinar 42

Webinar Culture Employee Experience Leadership 42

CX Journey

MARCH 10, 2015

I was doing some research for a webinar on employee experience that I''ll be hosting with Intradiem on March 18, and came across Aon Hewitt''s Global Trends in Employee Engagement 2014 report. Strong leadership : I think this is my favorite. The bottom line is that you can no longer ignore the employee experience.

2014 64

2014 Leadership Employee Experience Culture 64

Beyond Philosophy

MARCH 27, 2017

He cited the company’s culture as a reason, saying in a statement to Recode : “the beliefs and approach to leadership that have guided my career are inconsistent with what I saw and experienced at Uber, and I can no longer continue as president of the ride-sharing business.”. Attend our free webinar on 30th March. Register here.

Airlines 135

Airlines Leadership Consulting Culture 135

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. Then let’s dive right in! The Three Stages: An Overview.

Customer Centricity 182

Customer Centricity Culture Webinar Customers 182

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. Then let’s dive right in! The Three Stages: An Overview.

Customer Centricity 182

Customer Centricity Culture Webinar Customers 182

Qualtrics

AUGUST 25, 2021

Increase employee retention at your organization with these six strategies from HR experts. Watch full ‘The Great Resignation’ webinar now. This correlates with a recent study we conducted that revealed half of leaders and employees plan to look for a new job in the next year. Hosting leadership discussions.

Leadership 49

Leadership Employee Experience Webinar Technology 49

Clarabridge

OCTOBER 18, 2016

Your managers also play a key role in getting feedback from employees and customers. Company leadership can use that information to make improvements to the customer experience. Align the customer experience with the employee experience. This is a simple step to make in order to retain loyal customers.

CEM 65

CEM Leadership Webinar Customer Centricity 65

CX Journey

SEPTEMBER 1, 2015

There is a clear and solid linkage between the employee experience and the customer experience that is solidly supported by data and statistics. Too many executives have the mindset that they'll focus on the employees and their experience "later." Develop employee personas. So where do you begin?

Employee Experience 89

Employee Experience 2015 Workshop Customers 89

CX Journey

MAY 29, 2019

If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experience, the first thing you have to look at is your company’s culture. While customer experience strategies must include a priority focus on the employee experience, they often don’t.

Culture 32

Culture Employee Experience Leadership Definition 32

NICE inContact

OCTOBER 10, 2018

Our recent CX Grand Slam Webinar Series is a four-part event loaded with insights from industry experts. Employee Experience (EX) – How employees perceive their total interactions with an organization. Even easier to calculate is the impact of a diminishing customer experience on revenue.

Contact Center 48

Contact Center Net Promoter Score NPS 2013 48

Beyond Philosophy

JANUARY 16, 2018

CMC Thought Leadership Principal, Beyond Philosophy. To be a truly ‘people first’ enterprise, making both employee experience and customer experience an obsession, culture and operational processes are critical. In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’

Culture 83

Culture 2002 Customer Centricity 2007 83

CX Journey

FEBRUARY 27, 2015

Of course, as I ran down the list and explained them (in a PG kind of way), I pondered sins of the customer experience. I just hosted a webinar about the 7 Deadly Sins of Journey Mapping. I''ll take a broader stroke in this post and look at customer experience management overall. Making the employee experience an afterthought.

Customer Experience 86

Customer Experience Government Customer Centricity Employee Experience 86

inmoment

MAY 5, 2020

That’s why your customer experience (CX) and employee experience (EX) programs may be the heroes your company needs —even in the post-COVID-19 world. To act on the opportunities you’ve identified, you’ll need buy-in from leadership. Amid all this change, business leaders need clarity about what’s happening on the ground.

Call Center 52

Call Center Banking Webinar Metrics 52

SurveySparrow

NOVEMBER 1, 2021

Greg has an impressive CV, as he’s a renowned speaker, leadership advisor, and recruitment expert who was on the list of LinkedIn ‘Top Voices’ in 2018. Fermin also works as an hr influencer at the webinar series: HR Analytics – Embracing Your Data with Confidence. The range of her topics surely makes her a person to be followed.

Social Media 98

Social Media Seminar 2021 Blog 98

Confirmit

APRIL 20, 2020

Register to the webinar for your region. Employee feedback and workforce insight strategies and trends have been undergoing a massive transformation in recent years. Register for the webinar today! Voice of the Employee Featured Webinars. Australia: 21st April @ 11am AEST. Europe: 21st April @ 11am BST.

Employee Experience 52

Employee Experience Webinar Insurance Leadership 52

Confirmit

APRIL 3, 2020

Register to the webinar for your region. Employee feedback and workforce insight strategies and trends have been undergoing a massive transformation in recent years. Register for the webinar today! Voice of the Employee Featured Webinars. Australia: 21st April @ 11am AEST. Europe: 21st April @ 11am BST.

Employee Experience 52

Employee Experience Webinar Insurance Leadership 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. You’re looking for the best employee experience tools to gather this priceless feedback.

2024 52

2024 Feedback Culture Demo 52

Qualtrics

JANUARY 13, 2020

How can you keep your employee engaged, and make sure they stay? In fact, our Qualtrics 2020 global employee experience trends report found that 55% of US employees are engaged at work. Related: Register for our webinar Deep Dive: 2020 Global Employee Experience Trends. Is your company in the 55%?

Feedback 29

Feedback Employee Experience 2020 Webinar 29

ClientSuccess

DECEMBER 6, 2019

A Customer Experience Officer combines leadership skills with a desire to provide a positive customer experience to lead your customer success team. And other methods to improve and maintain the overall brand experience. Webinar: 5 Strategies of Top Performing Customer Success Teams. Responsibilities of the CXO.

Customer Experience 59

Customer Experience Customer Journey Measurement Webinar 59

Qualtrics

FEBRUARY 18, 2021

Cultivating a sense of belonging emerged as the strongest driver of employee engagement in the 2021 Employee Experience Trends report - replacing “confidence in senior leadership to make the right decisions for the company” from last year. Prior to the pandemic we would run an annual employee engagement survey.

Fashion 26

Fashion Brands E Commerce 2021 26

ClientSuccess

DECEMBER 6, 2019

A Customer Experience Officer combines leadership skills with a desire to provide a positive customer experience to lead your customer success team. And other methods to improve and maintain the overall brand experience. Webinar: 5 Strategies of Top Performing Customer Success Teams. Responsibilities of the CXO.

Customer Experience 52

Customer Experience Customer Journey Measurement Webinar 52

inmoment

JUNE 22, 2020

In fact, the company went the extra mile by leadership posting their own positive Covid-19 stories and encouraging their Team Members to post their own positive stories for all to view. This strategy helped stabilize employee morale and ensured a positive impression of the brand.

Engagement 75

Engagement Social Media Leadership Brands 75

Innovative CX

FEBRUARY 26, 2019

The CX professionals have titles like Customer Insights Analysts; Voice of the Customer Program Manager; VPs, Directors, Managers of Customer Experience; Directors of Market Research; Member or Patient Experience Leader; Employee Experience Adviser, CXO and CX Evangelist to name a few. What’s in a name? What’s in a name?

CEM 40

CEM Customer Experience Professionals ROI Webinar 40

Qualtrics

OCTOBER 26, 2021

We met with employee experience experts to get at the root of what’s causing so many employees to say sayonara, and what actions companies can take to make them want to stay. They don’t reinforce their DEI commitment and lose people in underrepresented groups, and that’s tragic,” says David in the webinar. Take action.

Webinar 26

Webinar Employee Experience 2021 Communication 26

Kustomer

JUNE 17, 2021

A proactive approach gives companies a huge advantage over the competition because it shows the customers how much the brand cares about their experience and what they’re willing to do to keep them around for the long haul. Employee Experience: The Missing Ingredient. This is just as important as CX in many ways. I love that.

Sales 99

Sales Employee Experience NPS Banking 99