ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. We want to ensure Atlas offers our members comprehensive thought leadership and unique content with your future strategy in mind. Webinars & Events Some event areas are limited to Khoros customers only.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

Playvox

AUGUST 8, 2022

These include: Not wanting to return to a physical office, instead preferring remote work Limited opportunities for advancement or low visibility for them as individuals Higher pay at another company Poor management oversight or leadership practices Lack of skills needed to excel in the role Weak company culture Stress and burnout.

Contact Center 78

Contact Center 2022 2021 Leadership 78

ClientSuccess

JULY 13, 2022

Always work from a long-term customer roadmap. . Working from a long-term customer roadmap can help the customer see where their relationship with your company is heading with the final goal in mind. What is the point of investing in a product or service if you don’t understand the big picture? Toolkit: How To Build Customer Loyalty.

Loyalty 78

Loyalty Roadmap Customer Retention Webinar 78

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. In the scaled model, we now have a monthly webinar on that topic, and we invite as many people as we can to it. Here’s a sneak peek at what we learned. That’s just one example.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

ClientSuccess

MARCH 28, 2023

Often, SaaS vendors’ strategic roadmaps tend to shift and change based on enterprise accounts’ requirements. Collaborate with other Departments One of the advantages of having enterprise customers is that they are heavily invested in your technology and team.

Management 52

Management Webinar Customer Journey Roadmap 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Adapting to Changes.

2020 75

2020 2021 Webinar ROI 75

Centercode

APRIL 30, 2019

She made key changes that allotted the team influence over the product roadmap, allowed us to engage further upstream, and made our team more beneficial to the entire product development lifecycle – and in turn our customers. Watch the Stakeholder Buy-In Webinar Now.

Touchpoint 66

Touchpoint Webinar Roadmap Presentation 66

ChurnZero

JANUARY 10, 2020

For Customer Success teams to continue to expand, it’s crucial they have dedicated leadership to rally internal support and fortify their position within the broader organization. . I am excited to have Lisa as part of my senior leadership team.” He received his BBA in Finance from Kennesaw State University. .

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

SmartKarrot

JANUARY 18, 2023

Participate in webinars as a subject matter expert as needed. Role: Head of Customer Success Location: Lakeland, FL (Hybrid) Organization: Dice As a Head of Customer Success, you will partner with Product, Customer Experience, Technology, and Operations leadership to build a cohesive, compelling, class-leading customer experience.

Customer Success 19

Customer Success Roadmap Document Webinar 19

Gainsight

APRIL 17, 2019

I fully believe in the concept of servant leadership. I meet with one to two feature teams a week to review their recent progress and the roadmap. Whenever I’m talking to my Marketing team about a conference or webinar, we always know that the most important ingredient is the client presenting. But what does a CEO need?

Presentation 79

Presentation B2C Roadmap Webinar 79

ChurnZero

AUGUST 30, 2019

In this session, You Mon led the discussion around why churn is the number one enemy against scaling your SaaS business (other than your culture and leadership). Upcoming Webinar. Aparna Vemuri (@tweeteshwari) August 29, 2019. . How to Build Effective Customer Success Plans Wednesday, September 11, 2019 2:00 – 3:00 PM EDT.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

ChurnZero

APRIL 26, 2019

Only by understanding the end goals (a satisfied and productive team member) can you develop the roadmap to get there. If you are interested in other CS leader topics similar to onboarding new team members, check out our RYG Customer Success Leadership Hours coming to a town near you. . Upcoming Webinar.

Demo 58

Demo Metrics Customer Success Measurement 58

SmartKarrot

FEBRUARY 16, 2023

communicating regular updates and significant milestones to senior leadership. Conduct frequent training webinars and calls in conjunction with the marketing and training staff at Axon. On product roadmaps as well as campaigns and events, work closely with marketing and product strategy.

Customer Success 19

Customer Success Roadmap Customers Webinar 19

inmoment

JUNE 1, 2020

The best insights are those that are based in solid research that encourage C-Suite leadership teams to stand up and pay attention. These kinds of actionable insights will inform your business roadmap and propel your brand forward. Unfortunately, most programs fall short when it comes to actionable program insights. .

Customer Experience 69

Customer Experience Feedback Insights NPS 69

ChurnZero

SEPTEMBER 6, 2019

Coming armed with stats and a roadmap to success will help make your case. With changing corporate priorities , along with leadership arrivals and departures, you should always be ready to justify CS’s role. . Upcoming Webinar. a dd efficiency to the team?) CSM, Cloud Software Company . .

E-support 49

E-support Document Sales Roadmap 49

Totango

JANUARY 12, 2022

How do you navigate your customers’ product desires with the product team’s roadmap initiatives? It’s an important question whether the role the candidate is applying for is a leadership position or not because all CSMs need to be leaders. How do you serve as an advocate while still managing expectations?

Customer Success 96

Customer Success Management Leadership Roadmap 96

SmartKarrot

JUNE 18, 2021

Work directly with sales leadership to support customer expansion. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Manage all aspects of client onboarding, including gathering information from customers, conducting webinar trainings and initial account setup.

Customer Success 10

Customer Success Roadmap Leadership Customer Satisfaction 10

SurveySensum

FEBRUARY 14, 2024

This can include customer support, tutorials, webinars, and documentation. Provides leadership with visibility into the output of individuals, teams, and departments. It tracks feedback on these skills over time, offering a clear roadmap for professional development.

2024 52

2024 Feedback Culture Demo 52

ClientSuccess

MARCH 8, 2023

By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Define Next Steps One of the biggest reasons follow-up emails are so critical after customer calls is that they often serve as a bridge between meetings to keep your customer projects alive and keep things moving between live conversations.

Customer Success 79

Customer Success Roadmap Webinar Culture 79

ProProfs Chat

JULY 6, 2018

Our customers want us to push the technology and thought-leadership boundaries on our roadmap to deliver solutions to help them delight their customers. To allow great ideas to thrive, we’ve created users groups, webinars, local and national events, and other engaging communities. Seeing around corners.

Customer Service 100

Customer Service Culture Customers Interaction 100

SmartKarrot

NOVEMBER 23, 2020

Provide leadership to the team and enable the success of individuals and teams through clear Objective Key Results, performance, and development discussions. Conduct training webinars around product configuration and best practices for controllers and CFOs of SMB businesses.

Customer Success 10

Customer Success Leadership Roadmap Customers 10

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. Another theme is the idea of human first leadership. The industry is constantly evolving and it’s important to stay ahead of the curve with new concepts and trends.

2020 52

2020 Customer Success B2C B2B 52

SmartKarrot

JULY 2, 2021

Effectively manage performance through your leadership team providing guidance, support and direction to ensure motivation and engagement of Client Success through utilization of talent management and rewards & recognition programs. Conduct group refresher workshops and webinars.

Customer Success 10

Customer Success Seminar Workshop Roadmap 10

Qualtrics

AUGUST 6, 2020

At a time when every organization is looking for a roadmap forward , this book outlines the ultimate method for adapting your business for an ever-changing world - during the current pandemic and long after it. Register for Webinar. Unlearning explained. Uncover the remarkable power of unlearning.

Webinar 26

Webinar 2020 Workshop Retail 26

SmartKarrot

MARCH 19, 2021

Build trusting relationships with client leadership. Build out a customer service technology roadmap, in partnership with the data analytics team, to help make CS team more efficient and provide better/faster service for the customers. You will be accountable for customer satisfaction and retention of book of business.

Customer Success 10

Customer Success Advertising Roadmap Document 10

ClientSuccess

AUGUST 27, 2019

Join networks, read blogs, attend webinars, and participate in your local meetups. . Product, for example, might present the product roadmap to customers and in return customer success will help beta customers understand the new features as well as set up customer interviews for the product team to gather feedback. . Question 6.

Customer Success 40

Customer Success Culture Books Blog 40

Amity

OCTOBER 12, 2017

It doesn’t change when you move into leadership. Get input from your CS leadership team (if you have one), get buy-in from the executive team and go. Best practice webinars. Cross-functional initiatives such as CS/Product collaboration on the product roadmap. You can and should refine it over time. Product training.

Customer Success 61

Customer Success Net Promoter Score Customer Journey Metrics 61

SmartKarrot

JUNE 25, 2021

Passion for developing teams and providing leadership to both formal and indirect reports. Make sure that customers get maximum value from Miro and give them insight into this by running various activities (Business Reviews, Webinars, Email Campaigns, User Meet-ups, etc.).

Customer Success 10

Customer Success Roadmap Leadership Document 10

ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. You can learn more about building and executing the ultimate onboarding experience for customers with these additional resources from ClientSuccess : Webinar: Creating a Smooth Onboarding Experience.

Webinar 52

Webinar Roadmap Feedback Sales 52

ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. You can learn more about building and executing the ultimate onboarding experience for customers with these additional resources from ClientSuccess : Webinar: Creating a Smooth Onboarding Experience.

Webinar 52

Webinar Roadmap Feedback Sales 52

ClientSuccess

OCTOBER 10, 2017

Some metrics that CSMs should pay attention to during this stage include customer engagement numbers, types of content customers are engaging with (which often highlights the features they’re interested in), as well as interest in any marketing materials that deal with the customer success process or roadmap. Evaluation Stage.

Metrics 40

Metrics Customer Success Measurement Roadmap 40

Amity

OCTOBER 12, 2017

It doesn’t change when you move into leadership. Get input from your CS leadership team (if you have one), get buy-in from the executive team and go. Best practice webinars. Cross-functional initiatives such as CS/Product collaboration on the product roadmap. You can and should refine it over time. Product training.

Customer Success 49

Customer Success Net Promoter Score Customer Journey Metrics 49

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below. Here’s what people said.

Insights 52

Insights Customer Success Webinar Culture 52

ChurnZero

AUGUST 23, 2019

To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. Upcoming Webinar. What’s it like to drive transformative change to internal processes.

NPS 40

NPS Customer Success Sales Metrics 40