ShepHyken

MARCH 19, 2021

Imagine a day full of surprises, a very dynamic environment, quickly switching from one topic to the next, solving problems, calming down an angry customer, enjoying the happiness of another satisfied customer, and all the while always trying to do everything more efficiently. Creating a customer-centric culture.

Leadership 86

Leadership 2021 Webinar Customer Service 86

Beyond Philosophy

FEBRUARY 20, 2020

Their organizations are a representation of the people the founders are, and as you can imagine, their cultures reflect that. So, young people are learning a new way to satisfy curiosity or use technology to gain knowledge. However, Messina says you do not have to be founded by an entrepreneur to develop a brand persona.

Innovation 163

Innovation Social Media Technology Brands 163

Russel Lolacher

JANUARY 4, 2021

How do you prepare your organization’s culture to fully embrace digital transformation? For example, like any curse of knowledge situation, digital types are very good at talking to digital types because they speak the same language, but that’s not culture change or inviting to an outside environment.

Culture 83

Culture Government Leadership Return on Investment 83

Russel Lolacher

AUGUST 1, 2022

And I think the idea of curiosity and asking questions and understanding people comes in pretty handy with the topic we’re talking about today, which is accessibility. And some examples of that I’m thinking like hiring practices and the workplace culture. Russel Lolacher. Russel Lolacher. They got it.

Government 98

Government Culture Definition Employee Experience 98

West Monroe

OCTOBER 12, 2018

This week West Monroe Partners released our signature research on an important topic, Digital Leadership. At West Monroe, we define Digital as “applied technology that changes business conditions, creates an adaptive culture, and uses data to scale and grow.” Enter Digital Change. They know they cannot do it all themselves.

Return on Investment 40

Return on Investment Culture Roadmap Leadership 40

ClearAction

SEPTEMBER 27, 2018

Like clay, your culture is pliable as long as there’s a thirst for customer insights and passion for applying them. These “business rituals” criteria are the truth about your culture. Value Constructive Feedback : Value creation is strongest in company cultures where risk is tolerated and encouraged.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

Russel Lolacher

MAY 1, 2022

How an organization’s communication culture can influence speaking well. So our topic today is about speaking well, at work. How do we present ideas on topics? So how important and you’re illustrating it… curiosity. Curiosity will allow you to get enough information to craft your own message.

Culture 52

Culture Books Communication Leadership 52

Lumoa

AUGUST 23, 2021

Think about the verbiage your customers are using and the topics they’re discussing. You can use their feedback to better foster a curiosity into your company culture so anyone on the phone/chat/ticket response/ or face-to-face with potential and current customers can effectively share these insights.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

ChurnZero

APRIL 5, 2019

Our inaugural Atlanta Leadership Hour featured four discussion topics led by area Customer Success leaders. Keep reading to get expert tips and advice on the following topics: Customer Success Performance Management (Goals and KPIs). There’s a lot of confusion when people say cultural fit.

Customer Success 40

Customer Success Customer Centricity Leadership Webinar 40

Qualtrics

SEPTEMBER 4, 2019

That curiosity extends into Melissa’s reading list and podcast queue. I’ll read or listen to anything about this topic – not just focused people analytics, but anything on the future of work.”. And what works well is often the most obvious. When talking to my peers, I find it’s the simple things that often worked best.”.

Definition 47

Definition 2015 Insights Metrics 47

SurveySparrow

APRIL 23, 2021

Getting back to the topic, the overall performance review comments will tell the employee the areas where they have been good and the places where improvement is required. Attendance: It is a touchy topic because certain things an employee cannot do anything about, like bad weather or a sick body. Try it now for FREE! Signup for Free.

Feedback 52

Feedback Communication Document Management 52

Russel Lolacher

JUNE 19, 2022

How workplace culture can benefit from compassion. And I was digging through your workplace wisdom blog, and I noticed this underlying theme, which is going to be the topic of our discussion today, which is compassion, especially when it’s not easy to be a compassionate person in the workplace. Google Podcasts. KEY TAKEAWAYS.

Culture 98

Culture Consulting Leadership Management 98

RapportBoost

DECEMBER 10, 2018

I know Nate and Kaye got a few case studies about these topics to share. And it just breaks my heart because on the whole, it is not the fault of the technology, it is the fault of the implementations and knowledge, and the culture that underlies in. But at the same time, it is like the real ROI gain as well. Nate: Yeah, no doubt.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Russel Lolacher

JUNE 13, 2022

the role of executive and culture in addressing silos. We talk about culture, we talk about teams, but there can be one person that ruins it for everybody. How can we achieve that collectively, while also maintaining, you know, the specific groups that have their level of expertise in specific topics. KEY TAKEAWAYS. Keith Kmett.

Culture 59

Culture Communication Employee Experience Connections 59

SurveySparrow

OCTOBER 20, 2023

You can converse in-depth with experts, stakeholders, or individuals relevant to the research topic. Researchers engage with individuals who possess valuable insights or experiences related to the research topic. Focus Groups Focus groups involve gathering a small, diverse set of participants to discuss a research topic.

Insights 52

Insights Document Culture Roadmap 52

Qualtrics

SEPTEMBER 4, 2019

That curiosity extends into Melissa’s reading list and podcast queue. I’ll read or listen to anything about this topic – not just focused people analytics, but anything on the future of work.”. And what works well is often the most obvious. When talking to my peers, I find it’s the simple things that often worked best.”.

Definition 20

Definition 2015 Insights Metrics 20

Kustomer

JANUARY 6, 2022

Four – Have a Fantastic Inner Culture. We can’t say this enough, but culture is so necessary to long-term success! Time and time again, we find that when companies have the right internal culture, customer happiness dramatically increases as an awesome after-effect. Well, let’s dive into the topic at hand.

Culture 105

Culture Definition Customers Roadmap 105

Russel Lolacher

SEPTEMBER 27, 2022

Yeah, so that was gonna say, getting back on topic of people were afraid of me. I think that humility and vulnerability, those are two that I really feel like I have where, you know, I lead from a place of openness and curiosity. But one of the things that we built into Planning Center culture is what we call remote weeks.

Leadership 52

Leadership Employee Experience Communication Culture 52

ChurnZero

MAY 20, 2022

You must have an interest in it; that’s what I meant by business curiosity, too. Sometimes, I’ll home in on a particular topic because I want to learn it better. At Oracle, we had this culture and initiative within Customer Success called Mavericks. To become a domain expert, it’s step by step.

Customer Success 98

Customer Success Banking Leadership Seminar 98

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Russel Lolacher

AUGUST 29, 2022

And I either got, oh, that is a really interesting topic, or, Oh, I have some questions that I need you to ask. And it’s nice that it’s, I mean, I love it, that’s your experience, but how dependent is it on a culture that will listen to their stuff in order for experiences like that to be able to happen? Doug Rabold.

Leadership 59

Leadership Innovation Call Center Connections 59

Russel Lolacher

JULY 4, 2022

Now that definitely lends itself segue into our topic today, which is all about networking and connecting and community building. So I mean, it’s just a really great resource on this topic. Oh, I love that word curiosity. Oh, I love that word curiosity. Russel Lolacher. So was that done driven by you? Nate Brown.

Employee Experience 52

Employee Experience Connections Leadership Definition 52

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Russel Lolacher

NOVEMBER 14, 2022

Empathy is such a huge topic that we kind of dance around a bit. On this empathy thing, the squishy topic. And one of the things that they found this year 69% of CEOs recognize that it is their job, their response as part of their job to build an empathetic culture in their organization. And now he’s here. Hello, Russel.

Books 52

Books Presentation Workshop Leadership 52

Russel Lolacher

MAY 8, 2022

In this episode of Relationships at Work, Russel chats with Neal Dlin , founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help. Neal Dlin.

Leadership 52

Leadership Culture Employee Experience Insurance 52

Qualtrics

SEPTEMBER 11, 2019

In general, a boss can’t assume they know what you want, so you need an open and consistent dialogue on the topic. A group of about four local companies worked with us on the event and we had speakers who covered a range of topics, including career paths for women, personal branding and tips on being fierce advocates for one another.

Sales 20

Sales Management Leadership Events 20

Zeisler Consulting

JULY 7, 2021

Well, he elucidated in the free-text box under the top-line NPS question (paraphrasing): ‘I never talk to people about this, it’s not a topic of conversation with my friends, relatives, and co-workers.’ One might wonder then, why a guest would be so unlikely to recommend this store.

NPS 93

NPS Metrics Definition Leadership 93

Russel Lolacher

OCTOBER 16, 2022

So the topic today is our relationships with time at work, because my God, man, we have meeting problems, we have time management problems we have scope creep is a huge problem. I’m hearing curiosity a lot when it comes to testing the waters and personalization. How do you steer a culture shifts slowly. Russel Lolacher.

Management 98

Management Leadership Books Government 98

Grade.us

APRIL 10, 2018

Culturally, they're viewed as a manipulative nuisance, the kind of distraction customers steer clear of. Discuss relevant topics in a way that honors them. Created intense curiosity and mystique (who are you, why did you do this for them) 7. If you’re an experienced seller, you know how tough this is. We all know why.

Presentation 38

Presentation Magazine Sales Connections 38