C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. Additionally, we shared our vision for future travel and high-class experiences by introducing a new showcar generation. As a brand you have to be empathic and agile and provide technical and emotional benefits for your customers.

2025 52

2025 Automotive Brands Innovation 52

BirdEye

MARCH 24, 2023

For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn. Advertising Advertising can increase brand visibility and grow your customer base. YouTube is the largest online video platform.

2023 98

2023 Return on Investment Social Media Sales 98

Currency Alliance

DECEMBER 19, 2022

This article will cover the key opportunities for AI in loyalty – and more widely in the travel and retail sectors. In loyalty, this can be especially powerful in using distressed inventory to create greater customer value for members, in adjusting margins based on demand, or proactively managing program liability.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Qualtrics

MAY 12, 2021

And that was the starting point for Uber — rather than replicate the way taxis had always been done, they went outside-in and re-imagined the experience by applying creative thinking to the customer’s problems. The result?

2010 26

2010 Competitive Advantage Feedback Innovation 26

Optimove

MAY 25, 2023

Customer Segmentation: Optimove allows you to segment your customer base into distinct groups based on various attributes such as demographics, usage patterns, or preferences. You can develop cross-sell strategies specific to each group by creating targeted customer segments.

Multi-Channel 52

Multi-Channel Customer Journey Mapping Touchpoint Customer Retention 52

Currency Alliance

DECEMBER 17, 2019

It will cost you no more than other products or services aggregated in your catalog, and you will discover a great many more rewards that customers genuinely want to earn. Consider also that user-generated content, whereby consumers (unwittingly or otherwise) reveal their interests, has already proven popular in travel[vi].

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Currency Alliance

NOVEMBER 17, 2020

putting the customer at the center of your business model. Layering customer-centricity on top implies a single view of the customer – augmented with data from outside your business, and having the tools to make customer insight actionable. To earn $25 in points/miles at 1%, the customer must spend $2,500 per year.

2021 52

2021 Loyalty Loyalty Programs Travel 52

ClearAction

MARCH 20, 2020

Unless you’re acting on the insights in ways that help your whole customer base benefit now and in the future, you’re likely expending a lot of energy and resources without moving the needle significantly. By this she’s referring to customer insights you have on-hand, that have yet to be harvested.

Customer Centricity 62

Customer Centricity 2001 Voice of Customer Customers 62

Currency Alliance

FEBRUARY 26, 2019

Frequency is important, but the best buckets would be based on customer lifestyle preferences – which is probably why personalization efforts in loyalty typically remain poor. A useful set of segments might include: For Travel. Frequent business travelers. Occasional business travelers. For Retail. Gender-related.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

ProProfs Chat

NOVEMBER 19, 2021

A demographic survey question is all about capturing personal information and helps you portray a clear picture of your customer base. These poll questions are intended to collect customers’ basic information such as their age, gender, area of residence, etc. How did you feel about our customer service?

Engagement 98

Engagement Sports Net Promoter Score Financial 98

Currency Alliance

NOVEMBER 16, 2021

In travel programs, redemption options are usually assembled for the most active loyalty program members – who are typically frequent business travelers – with few, lower-value options that appeal to those members who earn only once or twice per year. Adopt headless, or API-first ecommerce platforms.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

In travel programs, redemption options are usually assembled for the most active loyalty program members – who are typically frequent business travelers – with few, lower-value options that appeal to those members who earn only once or twice per year. Adopt headless, or API-first ecommerce platforms.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

ClientSuccess

MAY 8, 2020

As you look at the impact of the Covid crisis on SaaS businesses around the globe, it seems to be shaking out as follows: If you’re a SaaS CEO in a highly impacted industry such as travel & hospitality, retail, or food & beverage you’re getting devastated. My heart truly goes out to you.

Customer Success 83

Customer Success Customers Sales Hospitality 83

Kustomer

JULY 29, 2021

As we’re locked down, we don’t get to travel as much anymore, but an ad popped up for flying in deep dish pizza from Chicago last week and I couldn’t resist. Where there’s that customer’s order history. What do you know about that customer based on maybe an online assessment that they’ve filled out?

E Commerce 98

E Commerce Social Media E-support Fashion 98

Currency Alliance

DECEMBER 1, 2020

Customer singular. Profitable companies will capture insight from their loyalty partners, and build a single view of the customer based on many new dimensions of data collected in a transparent network. For example, imagine that you sell travel, insurance, clothing, household goods or food. All-around AI.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Kustomer

NOVEMBER 1, 2021

As we’re locked down, we don’t get to travel as much anymore, but an ad popped up for flying in deep dish pizza from Chicago last week and I couldn’t resist. Where there’s that customer’s order history. What do you know about that customer based on maybe an online assessment that they’ve filled out?

E Commerce 52

E Commerce Social Media E-support Fashion 52

Experience Matters

APRIL 7, 2015

The ability to provide real-time guidance based on the customer journey transactions and interactions and address personalized customer needs, improving customer loyalty. Customers also benefit from various networking opportunities, one-on-one trainings, as well as top-tier entertainment.

2015 97

2015 Multi-Channel 2014 CEM 97

SuiteCX

JANUARY 19, 2015

Key Learning: Bringing in partners is a good way to shore up limited resources during a major implementaDon.

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Insights 2014 40

ChurnZero

MAY 13, 2022

As your team grows, as your customer base diversifies, as you try to do more, you need someone who’s solely focused on that. Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time. Expand your product feedback pool beyond customers. “At

Chief Customer Officer 98

Chief Customer Officer Customer Success Feedback Customers 98

Currency Alliance

APRIL 10, 2021

The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight. Your proprietary data tells you a lot about your most frequent customers. Grocery chains tend to have high frequency and high monthly spend, so they can reach 60-75% customer participation.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

Grocery chains tend to have high frequency and high monthly spend, so they can reach 60-75% customer participation. Travel programs work well for frequent business travelers, but deliver little value to the 95% of people who don’t travel often. Push your team to capture exclusive customer insight.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

FEBRUARY 10, 2020

Customers understand this, and they have demonstrated they are willing to allocate share of wallet and share their data in exchange for the value of greater personalization, recognition and positive experiences. travel (Budget car rental, Velocity). That makes your program seem a lot more worthwhile to people who aspire to travel.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52

Currency Alliance

AUGUST 16, 2019

Value, that is, to a minority of highly-frequent, high-spending customers. Today, practically all these higher-spending customers are already enrolled in ‘no-brainer’ loyalty coalitions. To the majority of less-frequent customers, these partnerships are not only impersonal, but many are downright irrelevant. The partner mix.

Loyalty 40

Loyalty Insights Brands Loyalty Programs 40