User Feedback: Definition, Importance and How to Collect it
SurveySparrow
MAY 9, 2024
After all, our ultimate goal is customer retention, right? Your users definitely do! They can be NPS, CSAT, CES, or other user experience metrics. User Feedback Metrics To understand the effectiveness of your actions, there are a few metrics you need to keep track of. We will look into these in detail in a bit.
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