ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Below are a few ways AIM can create higher levels of customer engagement. There is a wealth of customer data available to marketers today.

Customer Engagement 194

Customer Engagement Blog Engagement Marketing 194

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In other words, hyperlocal social media marketing ensures that your message resonates with the people who are most likely to visit your store, use your services, or engage with your brand.

Social Media 107

Social Media Marketing Events Advertising 107

Retently

FEBRUARY 21, 2024

By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Key Takeaways “How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

Gainsight

MARCH 8, 2022

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success Qualified Leads is that solution. .

Insights 98

Insights NPS Events Leadership 98

ProProfs Chat

NOVEMBER 19, 2021

The primary reason for the popularity of the Likert scale is its potential to offer different levels of agreement, quality, and disagreement to the respondents for accurate insights about a specific subject. A demographic survey question is all about capturing personal information and helps you portray a clear picture of your customer base.

Engagement 98

Engagement Sports Net Promoter Score Financial 98

SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Gainsight

OCTOBER 22, 2020

By identifying risk in your customer base, your team will drive action to mitigate it faster and help drive up retention. Naturally, the first step of establishing a renewal process is defining the leading indicators of risk within your customer base. Customer sentiment (e.g. The number of support tickets opened.

Customer Base 59

Customer Base Return on Investment NPS Metrics 59

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Connections 80

Connections 2024 Customer Centricity Events 80

Wootric

NOVEMBER 24, 2020

A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. . In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. Know Your Customer Base. A Social Media Audit.

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52

Optimove

FEBRUARY 1, 2024

Key takeaways: Just in time for ICE, the ultimate gaming event of the year – we’re bringing back the highly sought-after 10-minute lightning talks. In the past year, we’ve been delivering impactful talks at numerous events, and now, we invite you to join us for our latest talks on gaming.

2024 69

2024 Sports Download Events 69

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. The truth is that some posts get more engagement than others. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. Table of contents What is social media engagement?

Social Media 52

Social Media Engagement Events B2C 52

InMoment XI

NOVEMBER 15, 2022

A CSAT score is a commonly used customer experience (CX) metric that helps a company build a relationship of trust and understanding with its customers. A successful organization knows that a key element of success is a loyal foundation built within its customer base. Why Are Customer Satisfaction Surveys Important?

Net Promoter Score 260

Net Promoter Score Effort Score Customer Satisfaction NPS 260

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Participate in local events 17. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Share engaging, localized content, and interact with followers to build relationships.

Seminar 98

Seminar Social Media Advertising Workshop 98

Optimove

DECEMBER 19, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Having a good email segmentation strategy is instrumental in increasing consumer engagement, ultimately leading to higher conversion rates.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Elevate your social media engagement strategy Marketing for interior design businesses thrives on visual appeal and engagement.

Marketing 109

Marketing Social Media Advertising Workshop 109

2020 Research

APRIL 26, 2023

To balance the effects of these events, U.S. It uncovers the broad picture of what your banking customers want and need and how they feel in the moment. Online communities also assist in building loyalty – a critical metric in difficult times – by engaging customers and making them feel heard. Navigate the U.S.

Banking 97

Banking Marketing 2023 Consulting 97

SurveySparrow

MARCH 14, 2020

While it is important that you have a mechanism to get leads on auto-pilot, you are bound to lose them later on if you don’t have a strategy to keep them engaged. Customer engagement is the measurement of your customer’s engagement with your content or product. Benefits of Measuring Customer Engagement.

Metrics 81

Metrics Customer Engagement Engagement Social Media 81

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Connections 52

Connections 2024 Customer Centricity Events 52

Gainsight

MAY 16, 2024

Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. The Architect: Lucid Software The first award is The Architect, a company that goes above and beyond to build a thriving customer community. They create moments that spark engagement, loyalty, and advocacy.

2024 52

2024 NPS 2023 Customer Success 52

Retently

MARCH 5, 2024

Crafting Perfect “Thank You for Your Feedback” Responses Hence, the core of engaging with customer feedback is not simply to hear what they have to say but also to show appreciation. Whether it’s a compliment or complaint, expressing thanks for such feedback shows your brand’s dedication to customer happiness.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. Engage Your Customers. So, how do you do this?

Customer Success 100

Customer Success Net Promoter Score Events Customer Relationships 100

BirdEye

FEBRUARY 12, 2024

Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. The goal is to engage local communities effectively, enhance the brand’s presence in diverse markets, and ensure consistency across all platforms. Watch the Free Demo Now.

Social Media 57

Social Media Multi-Channel Demo Reference 57

BirdEye

AUGUST 28, 2023

Measure the success of your social posts and gather insights about the demographics and interests of your followers. It tells you how broad your customer base is and the effectiveness of your social media marketing strategy. Paid reach : Paid reach gives you valuable insights into the activity around your paid content.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 103

Communication NPS Metrics Engagement 103

Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

Connections 52

Connections 2023 Customer Centricity Events 52

Chattermill

NOVEMBER 11, 2019

How to Share Customer Insight Across an Organisation. customer experience. When it comes to helping teams build customer-centric products, a big part of that is figuring out how you can help communicate more effectively and efficiently insights about customers. You have to dig into the data to pull insights.

Customer Insights 40

Customer Insights Insights Customer Centricity NPS 40

Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. . The Customer Experience Canvas . Customer Scorecard.

Financial 87

Financial Customer Base Leadership Events 87

Optimove

FEBRUARY 13, 2024

These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention. Key takeaways: Explore the enchanting capabilities of Opti-X , designed to ignite customers’ love and loyalty in a heartbeat.

Download 59

Download Return on Investment Loyalty ROI 59

BirdEye

NOVEMBER 30, 2023

Here are key reasons why social media reputation is essential for brands: First impressions matter Building trust and credibility Influencing consumer decision-making Word-of-mouth marketing Competitive advantage Customer engagement and loyalty Crisis mitigation Recruitment and partnerships Global reach and impact 1.

Social Media 113

Social Media Management Brands Communication 113

BirdEye

OCTOBER 30, 2023

Promote content with location-based hashtags 7. Organize local events 10. Social media offers cost-effective advertising, helps build brand awareness, and allows for direct engagement with the community. Understand your audience Engage actively with your existing and potential audience on social media. Run targeted ads 5.

Social Media 57

Social Media Marketing Events Advertising 57

SurveySparrow

JUNE 27, 2023

With its real-time analytics, intuitive interface, and multi-channel survey distribution, you’re well-equipped to handle any customer insights that come your way. Real-Time Analytics : Real-time data analysis is key for adapting quickly to changes in customer behavior and expectations.

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Focus Your Resources on What Matters.

Customer Success 104

Customer Success Customer Relationships Communication Customer Retention 104

ChurnZero

SEPTEMBER 4, 2020

Whether it’s scheduling meeting requests , sending follow-up emails, or identifying opportune outreach moments , automati on gives you a sixth sense and an extra hand (or 2 0) to drive more effective engagements a cross all your accounts. Scenario # 9 – Customize user training by role type .

Customer Success 87

Customer Success Engagement E-support Books 87

Lithium

DECEMBER 10, 2019

Psychological principles are giving brands important behavioural insight which, when used correctly, can help drive great customer engagement. Nathalie Nahai, web psychologist, author and speaker, shared 5 principles behind great customer engagement during Khoros' recent conferences in Paris and Cologne.

Customer Engagement 52

Customer Engagement Engagement ROI Events 52

Lithium

DECEMBER 5, 2019

Psychological principles are giving brands important behavioural insight which, when used correctly, can help drive great customer engagement. Nathalie Nahai, web psychologist, author and speaker, shared 5 principles behind great customer engagement during Khoros' recent conferences in Paris and Cologne.

Customer Engagement 52

Customer Engagement Engagement ROI Events 52

CSM Magazine

DECEMBER 22, 2023

Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public. Experiential marketing campaigns allow consumers to engage in a branded experience like sampling products or using interactive displays.

Connections 52

Connections Marketing Advertising Transportation 52