ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. Not asking for a renewal on day two, but asking the customer: based on your budget cycle, when would you like to have that first renewal discussion?

Sales 52

Sales Customer Success Webinar Tourism 52

ClientSuccess

AUGUST 8, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Webinar 40

Webinar Sales Customer Success Customer Journey Mapping 40

Totango

JUNE 30, 2020

Retaining those customers will require efficient, high-value communication between you and your customers. Even more than at other times during the customer journey, your customers want leadership, support, and guidance from you. Invite customers to upcoming free training webinar series.

Communication 126

Communication Webinar Metrics Customer Retention 126

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people. .”

2024 52

2024 Customer Success Chief Customer Officer 2023 52

ChurnZero

AUGUST 14, 2020

Use chat data to create segments and trigger alerts, such as creating an alert for “Customers with X number of active chats with support team” as that may indicate ongoing service issues. Webinar Software. What is webinar software? Webinar software is a virtual seminar platform that creates live or recorded video presentations.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. ’ When your customer base feels cared about, it builds brand loyalty and increases positive word of mouth.”

Social Media 94

Social Media Webinar Events Connections 94

ClientSuccess

AUGUST 31, 2020

Making the decision to invest in a customer success platform shows that your organization is 100% dedicated to the long-term success and growth of your customer base. . Toolkit: Customer Success Leaders Toolkit. eBook: How to Build and Scale a Customer Success Team. Webinar: Customer Success SaaS Metrics. .

Customer Success 105

Customer Success Webinar Metrics Leadership 105

ClientSuccess

SEPTEMBER 28, 2021

Lack of value: a wide swath of reasons for customer churn falls under ‘lack of value,’ which, at its core, means that a customer just isn’t seeing the promised outcomes from your solution. . Access to leadership: this reason for customer churn has become even more common in recent months as more teams are working virtually.

Leadership 52

Leadership Webinar Books Customers 52

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Customer Success Around the Web.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. The solution is for CS leaders to learn how to get money to spend money so that they can make more of it, says Jeff Heckler, director of Customer Success solutions at MarketSource.

Customer Success 98

Customer Success Webinar Leadership Customers 98

ClientSuccess

MAY 10, 2022

However, there is an additional metric used by customer success teams (and, more recently, proactive executive leadership teams) to calculate the value of a customer beyond just what is outlined in the initial contract: Customer Lifetime Value (CLV). What is Customer Lifetime Value. Ready to Learn More?

Metrics 59

Metrics Webinar Leadership Customer Relationships 59

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

Customer Success 87

Customer Success Chief Customer Officer 2021 Webinar 87

Amity

OCTOBER 3, 2017

Here are some alternatives to email for your One-to-Many customer success program. While you may have webinars in place right now, they are probably geared toward prospects rather than existing customers. Similar to webinars, videos create visual engagement, but they come across as more personal. CUSTOMER FORUM.

Customer Success 63

Customer Success Social Media Webinar Events 63

Gainsight

JANUARY 12, 2021

We are trying to help our customers achieve their goals, and we have been able to do this by addressing questions by engaging in channels that work best for them. One type of webinar is office hours, where product experts run online demos in a live environment to show daily users how to use our products. Marissa: You’re so right!

E Commerce 59

E Commerce Webinar E-support Events 59

Amity

OCTOBER 3, 2017

Here are some alternatives to email for your One-to-Many customer success program. While you may have webinars in place right now, they are probably geared toward prospects rather than existing customers. Similar to webinars, videos create visual engagement, but they come across as more personal. CUSTOMER FORUM.

Customer Success 61

Customer Success Social Media Webinar Events 61

Alida

MAY 10, 2016

During the economic downturn, a shift in understanding took hold that nurturing existing customers is more profitable than acquiring new customer s. I’ve been espousing and proving the return on investment in focusing on the customer base for many, many years. How to Build Your Customer Driven Growth Engine.

Chief Customer Officer 150

Chief Customer Officer Customer Experience Social Media Return on Investment 150

ClientSuccess

DECEMBER 7, 2021

The NPS survey is an industry-standard survey that allows CSMs to better understand if a customer would recommend your products, services, or company to their peers and/or colleagues. CSMs and companies of all kinds often use NPS surveys to see their recommendation rate across their customer base. The renewal survey.

Customer Journey 83

Customer Journey NPS Webinar Feedback 83

Gainsight

FEBRUARY 28, 2023

Along with the renewed emphasis on customer success comes massive expectations for CS teams to produce results. At Gainsight, we identify key personas in our customer organizations and do a mapping exercise to create a holistic engagement strategy.

Touchpoint 52

Touchpoint Metrics 2023 Customer Success 52

ChurnZero

JANUARY 10, 2020

Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020. For Customer Success teams to continue to expand, it’s crucial they have dedicated leadership to rally internal support and fortify their position within the broader organization. .

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

ClientSuccess

JUNE 19, 2019

Correspondingly, these points can be redeemed for sample-size products that cater to the user’s skin type, beauty regimes, and past purchases : an ingenious offer their customers can neither refuse nor ignore. The result: 20% of its core customer base constitutes of loyal customers who spend the most.

Customer Retention 73

Customer Retention Webinar E Commerce Demo 73

Gainsight

APRIL 18, 2022

Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results. Interestingly, despite the overwhelming proof that customer success has a rightful place in business, especially in times of rapid growth, some remain unconvinced.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

Gainsight

OCTOBER 19, 2021

Today, it’s imperative to prioritize the proper budget for Customer Success. As a CS leader you comprehend the essential value of CS, but how do you get executive leadership to agree and buy in? Here are some steps to ensure you get everything you need to build a well-resourced Customer Success team. Pick the Right Tools.

Customer Success 52

Customer Success ROI Metrics Presentation 52

Kustomer

SEPTEMBER 2, 2020

It’s how many tickets there are,” said Coleman during a Thursday afternoon webinar. “We In addition, multichannel support leads companies to focus on resolving tickets, rather than building stronger customer relationships, because agents lack a holistic view of each customer.

Omnichannel 52

Omnichannel E Commerce E-support Events 52

Gainsight

JUNE 2, 2022

During high-growth phases, focus first on prioritizing platinum-level customers who you have strong relationships with and who spend the most on your solutions. Ensure customer health score goals for this subset are being achieved by prioritizing the human connection.

Customer Success 52

Customer Success Customers Sales Webinar 52

ClientSuccess

NOVEMBER 24, 2021

Communities can: Provide a way to showcase the great work your customers are doing. Facilitate learning and information sharing across your customer base. Communities can be incredibly powerful and, when leveraged correctly, can help transform your entire customer engagement strategy. Toolkit: Customer Journey Toolkit.

Engagement 52

Engagement Marketing Events Customer Relationship Management 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 111

Customer Engagement Engagement Customer Journey Mapping Definition 111

ClientSuccess

DECEMBER 21, 2021

Customer lifetime value: measuring the total lifetime contract value of a customer, including upsells, renewals, and expansions, is what keeps the value of your business trending upward over time. Outcomes: during the sales cycle, customers will outline specific goals they are trying to achieve with your solution.

Metrics 100

Metrics Customer Success Net Promoter Score NPS 100

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Learn the one question backed by research and data that will help your customers stay and grow.

Webinar 40

Webinar Customer Success Customer Centricity Demo 40

ChurnZero

NOVEMBER 30, 2018

To dive into this topic we hosted a well attended webinar this week with Michael Redbord, who is the Vice President and General Manager of the Service Hub at HubSpot. No worries, if you missed the webinar. Webinar Q&A Recap. Their day zero of a customer is now more like nine to six months into it (or whatever timeframe).

Customer Success 49

Customer Success Webinar E-support E Commerce 49

SmartKarrot

JANUARY 13, 2023

Share knowledge and socialize customer performance and its results with the rest. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Manage, maintain and execute platform and customer SLAs, customer touchpoints and communications. Apply here: [link].

Customer Success 19

Customer Success Touchpoint Customer Journey ROI 19

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 85

Customer Engagement Engagement Customer Journey Mapping Definition 85

SurveySensum

SEPTEMBER 5, 2023

Collaboration Across Multiple Teams Achieving a cohesive customer experience requires multiple teams working together towards a common goal. Adopt a top-to-bottom approach, where leadership communicates the importance of customer experience excellence to all levels of the organization.

Insights 52

Insights Customer Experience Metrics NPS 52

ClientSuccess

JUNE 2, 2017

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. Your Presenter. Request a ClientSuccess demo.

Webinar 40

Webinar Customer Success Customer Journey Mapping Demo 40

Education Services Group

MAY 13, 2020

Yet, for most Customer Success organizations, embracing revenue goals is the only way to have a seat at the table as your company expands and evolves. To really prove your value to senior leadership, CS metrics must have a direct alignment to revenue. Here are some of the key takeaways from our webinar.

Customer Success 52

Customer Success Sales Leadership Customer Relationships 52

Totango

OCTOBER 22, 2020

With these approaches, you can evolve from dreading escalations to seeing them as a way to grow closer to your customer base. . By using Customer Success software to collect, view, and sort client data, you will be afforded a few different ways to identify escalation sources, even before a specific case occurs.

Management 64

Management Net Promoter Score Effort Score Customer Success 64

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 62

Customer Engagement Engagement Customer Journey Mapping Definition 62

ClientSuccess

OCTOBER 5, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Join Dave Blake, Founder and CEO of ClientSuccess and a panel of customer success leaders as they discuss how to succeed at customer success. In this webinar you will learn: When is the right time to invest in customer success.

Webinar 41

Webinar Customer Success Demo Culture 41