Alida

JUNE 27, 2016

“It made a difference that I talked to other companies like Allure ,” she said. “ Vision Critical’s customer base is so diverse—some people in my company appreciated that.”. RELATED RESOURCE: Beautiful minds: How Allure engaged the empowered customer to boost revenue and brand credibility [on-demand webinar].

Insights 145

Insights Consumers Feedback Advertising 145

Gainsight

MAY 13, 2020

Visibility to gain a common view of the customer. How to find pockets of expansion in your customer base. Reducing silos to create the ultimate customer experience. Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn.

Roadmap 59

Roadmap ROI NPS Customer Success 59

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. The New SaaS Sales Environment during COVID-19. 3. Greater ROI.

Sales 71

Sales Customer Success Connections Customer Base 71

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. The New SaaS Sales Environment during COVID-19. 3. Greater ROI.

Customer Success 71

Customer Success Sales Connections Customer Base 71

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link].

Customer Success 19

Customer Success Touchpoint Customer Journey ROI 19

Confirmit

OCTOBER 18, 2018

Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. Learn More. Confirmit can prove it!

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Gainsight

JANUARY 17, 2020

They surface challenges and try to create a solution for the customer. We hold monthly meetings with our sales and pre-sales teams to learn more about the questions they’re getting asked during demos or suggestions from prospects. A: We prioritize feedback by asking ourselves, “ How does this impact the customer base? ”

Feedback 117

Feedback Roadmap Demo ROI 117

Gainsight

MARCH 15, 2023

You should be doubling down not just on acquiring new customers but on the customers that you have—because they’re not only a source of new revenue, they’re going to help you at the top of the funnel. KC: Your customer base is your business’s best revenue engine and growth engine. They’re not a point-in-time strategy.

Customer Success 52

Customer Success Insights Document ROI 52

ChurnZero

OCTOBER 25, 2019

It is time to boldly revamp your onboarding process to instead focus where your customers struggle the most – developing the capacity to drive internal success on their own. No worries if you missed the webinar (or would just simply like to view it again) you can view it on-demand here.

Webinar 49

Webinar Customer Success Customers Chief Customer Officer 49

SmartKarrot

OCTOBER 18, 2021

Handle client escalations around concerns or issues with their webinar experience. Conduct frequent reviews (in-person and via web meeting) with accounts and team to determine customer satisfaction and utilization levels. Managing customer billing and renewals. Assist with the renewal process for the team’s accounts.

Customer Success 19

Customer Success Workshop ROI Webinar 19

SurveySparrow

JULY 17, 2019

Keep track of your productivity, increase in sales, and also customer satisfaction. The native survey tool provides deep insights and also helps to identify potential customers. Customer Experience Management Software #3 SurveyMonkey CX. SurveyMonkey CX comes with training through documentation, webinars, and online.

Customer Experience Management 55

Customer Experience Management 2019 Customer Experience Management 55

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. What are your pain points?

Customer Success 10

Customer Success Roadmap B2B Customer Journey 10

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Driving the customer’s business transformation and operational excellence.

Customer Success 10

Customer Success Roadmap ROI Workshop 10

Gainsight

FEBRUARY 23, 2021

Before you start patting yourself on the back, take a look at your company’s customer base. You will probably notice a fairly consistent trend over the last year, which is you have many customers who did not expand their relationship with you. Then, explicitly align them to the outcomes that Sales identified.

Webinar 64

Webinar Metrics 2021 ROI 64

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. That’s why HubSpot has invested a huge amount of time and effort into their customer training efforts. These are just the tools, however.

Seminar 52

Seminar Webinar Document Consulting 52

SurveySparrow

APRIL 23, 2023

Both aspects contribute to business growth, customer acquisition, and long-term sustainability. Efficient Use of Resources Focusing on quality leads allows you to optimize your marketing and sales efforts. The sales team can then use this information to initiate the sales process and convert these leads into paying customers.

B2B 52

B2B Marketing Social Media Advertising 52

Qualtrics

MARCH 12, 2020

A key enabler to this will be modern CX technologies that go beyond basic metrics , and which allow businesses to link all types of customer experience data ( X-data ) - whether response times or online reviews - with operational data (O-data) - like sales channel and revenue - for smarter and faster decisions. billion customers.

ROI 32

ROI Banking 2020 Competitive Advantage 32

Team Support

JUNE 3, 2020

It’s common to get multiple emails a day requesting meetings or inviting us to webinars to learn about various software solutions. Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? It happens in our work life, too.

B2B 64

B2B B2C Demo Interaction 64

BirdEye

DECEMBER 8, 2023

Businesses can use this carpet cleaning marketing approach to directly share promotions, discounts, or limited-time offers with their customer base. It’s a direct and efficient way to communicate with your customer base, fostering loyalty and encouraging repeat business. Click on the banner to get started.

Marketing 58

Marketing Social Media Advertising B2B 58

Gainsight

MAY 3, 2020

However, Customer Success alone cannot drive exceptional product experience and thus tighter alignment with Product Management becomes important. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Increased needs of ROI for the customers.

Customer Success 59

Customer Success Roadmap ROI Sports 59

Magellan Solutions

FEBRUARY 24, 2022

For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. This awareness and interest can be used to make sales right away like in TV and in the newspaper. Basically, B2B (Business to Business) lead generation deals with getting the information of businesses to pitch a sale.

Social Media 40

Social Media B2B B2C Sales 40

Amity

JANUARY 20, 2016

The best customer success programs engage every department within an organization to drive toward clarity and consistency across the entire customer experience. Ultimately, customer service can’t thrive without customer success, but neither can product development, sales, marketing, or operations.

Article 48

Article Customer Success E-support Sales 48

SmartKarrot

SEPTEMBER 15, 2021

The recently conducted customer success webinars, specifically “CS Disasters and How to Avoid Them,” have been trending and impacting the CS industry more than ever. It’s highlighted the golden elements of customer success and disasters that are commonly found with them. Implementing CS without Strategic Planning. “CS

Customer Success 21

Customer Success Metrics Measurement Technology 21

Gainsight

DECEMBER 12, 2019

I had a few sections to talk about the Customer Success team, and Gainsight put all the information at my fingertips and saved me from crunching spreadsheets for hours. Register for a webinar on how Ashvin prepares his board presentation. User Adoption: Are CSMs at each customer using Gainsight in a healthy way (based on logins)?

2020 11

2020 Net Promoter Score Metrics Presentation 11

SmartKarrot

OCTOBER 13, 2022

Whether the bookings came from new clients or extensions into existing customers, sales teams are recognized and rewarded for their role in closing deals. Customers look to customer success teams as their trusted advisors. Sales brain, I suppose. What makes it such low-hanging fruit if it isn’t higher?

Customer Success 10

Customer Success Management B2B Presentation 10

Alliance by IFS

JANUARY 6, 2016

We recently released a new infographic as well as co-presented on a webinar with Aberdeen Group, “Discovering Untapped Value in Your Service Infrastructure,” that outlines key strategies for unlocking these hidden benefits. Listen to “ Discovering Untapped Value in Your Service Infrastructure ” webinar.

Return on Investment 20

Return on Investment Webinar Measurement Technology 20

Grade.us

MAY 28, 2019

Zoom is a sophisticated conferencing platform that's designed to handle conference calls, meetings, rooms and webinars. GotoMeeting/Webinar. Basically, LeadGenius is a sophisticated platform that takes information about your existing customer base and helps you find similar customers in the B2B space. per mo/host.

2019 37

2019 Marketing Social Media Advertising 37

Qualtrics

FEBRUARY 26, 2019

We tried to socialize that all around the company with sales leaders, marketing leaders, and nobody was ready for it. We started to take on even bigger projects, such as how do we best assign our customers to sales channels based on their risk and opportunity. Our sales leaders jumped on board.

Customer Experience 37

Customer Experience Books B2C B2B 37

Thematic

NOVEMBER 13, 2018

This section is courtesy of our webinar with Lynn Hunsaker. But to really create a sense of urgency, look at what unexpected costs your customers can incur – and explain why this is important. Look at how much it costs to acquire customers. Demonstrate strategic ROI for customer experience value.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101