Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service.
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
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Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
Horizon CX
DECEMBER 1, 2023
Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.
Clarabridge
OCTOBER 23, 2015
Social media has made it easy for people to vent about bad service. Companies no longer control the terms of engagement with customers for customer service. It’s the customer who determines when and how they reach out to a brand. Telecoms are in high demand of social customer service.
BirdEye
JUNE 22, 2023
They’re social: Almost 50% of the world population is now online and use the medium to express opinions and share experiences online. So, most customers can be expected to engage with their favorite brands and product lines on social media. Don’t ignore the disgruntled because they’re potential customers, too.
InMoment XI
JANUARY 9, 2024
Great customer experiences improve brand reputation. If you consistently deliver positive experiences, your brand is more likely to be seen as reliable, trustworthy, and customer-centric. This positive reputation can attract new customers and partners. Here are some best practices to improve B2B CX.
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