ShepHyken
APRIL 28, 2024
To create an actionable plan, you need the right information and a wide-angle look at the industry. My Comment: And as long as we’re on the topic of loyalty programs, here’s another informative article. It allowed companies to spot larger trends based on the buying habits of a large number of customers.
ShepHyken
JUNE 8, 2022
It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.
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ShepHyken
JULY 29, 2020
So be bold with your marketing, your products and your innovations, but be boring when it comes to customer service and experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.
ShepHyken
FEBRUARY 16, 2022
When someone demonstrates a level of expertise and shares information you didn’t know, you tend to trust them. That expertise creates confidence. . The other will share the same information, but at the same time will educate you why one is better – or not – than another. Just make your customers smarter. .
ShepHyken
MARCH 22, 2017
This creates trust and confidence with their customers. Their customers know when they buy from Squaremouth, they are paying for exactly what they need and nothing more. Have a guarantee that creates customer confidence. Let’s end with a powerful concept, which is to guarantee your products and service.
ShepHyken
JUNE 3, 2019
The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
ShepHyken
APRIL 12, 2017
Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. Here’s the bottom line: Lose the customer’s confidence, and you will lose the customer. For information contact or www.hyken.com. But what is the big cost?
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