customer-experience-solution 
InMoment XI
OCTOBER 12, 2023
Omnichannel contact center solutions should be more than just a few buzzwords that are thrown around in your boardrooms. They should be strategies that deliver the seamless, convenient, and efficient interactions with brands that customers expect. Imagine a customer who initiates a support request through chat but needs to step away.
InMoment XI
MAY 3, 2023
When it comes to starting a customer experience (CX) program, the right vendor (and solution) can make all the difference. The right vendor will not only provide the necessary tools and technology, but also bring valuable expertise and experience to the table. What Is a Full Service CX Solution?
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SAP Customer Experience
NOVEMBER 2, 2023
Welcome to another blog post presenting a new learning asset created for the SAP Customer Experience Solutions portfolio. This time is a brand new series of four Live Sessions: Meet SAP Customer Experience Solutions. Background Context Beginning with SAP Customer Experience Solutions can be tough if you.
SAP Customer Experience
AUGUST 1, 2023
Overview Overall SAP Customer Experience solutions Project Framework You can choose to implement any one or a combination of the solutions from the SAP Customer Experience solutions portfolio.
Advertiser: Vanilla Forums
What is most important when interacting with a brand, and what is the ideal experience they’re looking for? Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. The key topics we cover in this report are: What do Customers Expect from CX?
GetFeedback
MARCH 1, 2019
Over recent years, we’ve seen an indisputable shift in customer expectations — from receiving great service to having amazing customer experiences. Poor customer experience has similar, severe consequences in other countries. The customer experience gap. The customer experience gap.
Experience Investigators by 360Connext
FEBRUARY 11, 2020
Successful organizations adopt this attitude when it comes to customer experience and the training required to really make it part of their DNA. . It’s not about the one perfect solution. “Training” had reduced the entire idea of customer experience into one thing – how to use a tool.
Advertiser: Vanilla Forums
Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. This report outlines our surprising findings, including: What customers expect from CX.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. How do customers see community as a solution to their customer experience expectations?
Advertiser: Vanilla Forums
Updating and upgrading how you meet customer expectations should be a top priority for any company, and though it might sound like a weighty task, there is an uncomplicated solution: Community. So, we have researched what customers truly want in a customer experience, and how community can serve that.
Speaker: Bryan Horn, Founder, CS Solutions
If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Examples of both HORRIBLE and FANTASTIC customer interactions.
Speaker: Brian Morin & Helena Chen from SmartAction
More and more customers are looking to solve their own issues without human intervention. Enter a conversational AI solution for your contact center. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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