Alida

JUNE 27, 2016

Traditionally, market researchers have been the people who collected, analyzed and distributed customer feedback and insight. The speakers said many departments now recognize the need for real-time customer insight, making it critical to involve them early in the software buying process. That’s quickly changing.

Insights 145

Insights Consumers Feedback Advertising 145

Gainsight

SEPTEMBER 8, 2020

Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. Another pressing problem plaguing customer success? With Gainsight PX, we’re reaching customers we’ve never reached before,” she says.

Webinar 52

Webinar Customer Success Customer Journey Events 52

Totango

FEBRUARY 14, 2020

Customer Success is your direct line to the voice of your customer (VOC). The best way to create messaging to attract new customers is to capture your advocate customers’ reasons (think ROI) for staying with you and growing the relationship. How Customer Success and Marketing Can Work Together Effectively.

Customer Success 98

Customer Success Marketing Events Customers 98

Clarabridge

AUGUST 26, 2015

We looked to three Customer Experience (CX) professionals for tips on how to get buy-in at larger companies: Kim Zieroth, Senior Customer Loyalty Manager at GE Healthcare; Cheryl Cargill, Customer Insights and Text Analytics Leader at GE Power and Water; and Mason Nelder, Director of Social Media and Digital Strategy at Verizon.

CEM 70

CEM Webinar Healthcare Social Media 70

Lumoa

APRIL 18, 2023

By increasing the precision of your observations about your customers, you’re able to apply more effort on solving specific problems (versus spending time and energy on broad or poorly defined problems that are less likely to deliver an ROI).

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

Innovative CX

FEBRUARY 26, 2019

The CX professionals have titles like Customer Insights Analysts; Voice of the Customer Program Manager; VPs, Directors, Managers of Customer Experience; Directors of Market Research; Member or Patient Experience Leader; Employee Experience Adviser, CXO and CX Evangelist to name a few. What’s in a Name? What’s in a name?

CEM 40

CEM Customer Experience Professionals ROI Webinar 40

BirdEye

MARCH 17, 2023

Stage 3: Networking You can do this by joining relevant online communities and forums, participating in Twitter threads, Facebook Groups, webinars, and attending offline events like conferences and meetups. It enables companies to identify customer sentiment in order to adjust their marketing strategies to maximize their ROI.

Social Media 98

Social Media Feedback Insights Brands 98

Gainsight

FEBRUARY 13, 2023

Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights. In fact, in times like these, it’s imperative that we’re laser-focused on those customer insights.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

CX Journey

MAY 3, 2016

Through events, webinars, member calls, community forums, mentor-mentee relationships, and experts, there's no shortage of opportunities to learn from peers. Two years ago, the Association launched its own certification program, the CCXP, i.e., Certified Customer Experience Professional. Again, the association is member-driven.

Customer Experience 40

Customer Experience Customer Experience Professionals ROI 2011 40

BirdEye

MARCH 24, 2023

Building an audience on the platform will lead to more customer insight. The more potential customers know about your brand, the more comfortable they will interact and allow you to learn about their needs. Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget.

2023 98

2023 Return on Investment Social Media Sales 98

SurveySparrow

JANUARY 19, 2023

An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. Call-to-Actions (CTAs): The final component is an effective call-to-action (CTA) to move your users onto a desired step in your sales/customer journey. Download Ready!

ROI 52

ROI Download Feedback Customer Care 52

SurveySparrow

JANUARY 19, 2023

An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. Call-to-Actions (CTAs): The final component is an effective call-to-action (CTA) to move your users onto a desired step in your sales/customer journey. Download Ready!

ROI 52

ROI Download Feedback Customer Care 52

Qualtrics

MARCH 12, 2020

To accelerate and optimize the ROI of your CX programs, prioritize areas of high value and high volume. This dramatic increase gives the bank an unprecedented volume of customer insights , which are more representative of the customer base, to listen to, understand, and act on. Watch the Webinar.

ROI 32

ROI Banking 2020 Competitive Advantage 32

Gainsight

MAY 3, 2020

However, Customer Success alone cannot drive exceptional product experience and thus tighter alignment with Product Management becomes important. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Increased needs of ROI for the customers.

Customer Success 59

Customer Success Roadmap ROI Sports 59

ClientSuccess

JULY 17, 2019

If your product requires a complete rebrand or refocus, it’s these areas of customer insight that can help direct success. . Customer sentiment. Customer advocacy. Customer engagement. Customer relationship. Customer ROI. #3: Here are a few key metrics to pay close attention to: .

Metrics 40

Metrics Webinar Feedback Customer Success 40

Pointillist

AUGUST 18, 2021

The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries. It’s only when he went to customer experience that he lost it. Quantifying CX ROI Remains the Top Challenge for Third Consecutive Year. Dan Gingiss: That’s true.

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

Qualtrics

SEPTEMBER 24, 2019

You’ll know that you’re at stage 1 in the process because the organization does not view CX as a differentiator, but may still invest in what they call ‘customer service’ or ‘relationship management.’. Go and look at the customer insights you’ve already collected. Watch the Webinar. HOW TO ADVANCE. Find your quick wins.

Metrics 20

Metrics Roadmap Measurement Government 20

Thematic

MARCH 29, 2020

These types of solutions are often described as ‘Customer Insights’ platforms, or more recently, Unified Data Analytics. That is, they need to be convinced that what you are sharing with them will not only help the company and the customer, but that the insights will allow them to do their job more successfully.

Feedback 111

Feedback E-support Metrics Insights 111

Martin Hill-Wilson

AUGUST 27, 2015

Customer hubs act, as their name implies, as a point of integration for customer engagement, voice of the customer, customer journey management, customer insight and other such programmes which can fail to provide either basic ROI or secondary benefits when acting alone.

Multi-Channel 53

Multi-Channel Sports Social Media Customers 53

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter? Learn more about Confirmit’s Voice of the Customer solutions.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Thematic

NOVEMBER 13, 2018

If they care this much about their customers you better also, if you want to stand a chance in today’s competitive market. Now we’ll talk about how you can actually capture those customer insights and respond to them in a way that works for you. How to get buy-in for your VOC insights. One of their biggest Aha!

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Qualtrics

FEBRUARY 26, 2019

As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. However, we really do want to apply more of that rigor, because frankly a lot of analytics teams do get asked the question of what’s your ROI. Watch Webinar.

Customer Experience 37

Customer Experience Books B2C B2B 37

Alida

DECEMBER 20, 2017

Insight-driven businesses take off. According to Forrester, insight-driven businesses are on track to steal $1.2 These organizations prioritize customer insight, leveraging data and analytics in every step of their decision-making. What’s the win for the customer?”. Insight communities prove their ROI.

2017 154

2017 Retail Insights Innovation 154