The “What’s Next” of Customer Journey Mapping
Experience Investigators by 360Connext
MARCH 3, 2020
Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to serve them, and identify gaps in their journey. But, that’s only if the map is used as a tool and not an artifact. Treat “journey map” as a verb, not a noun. Fix what’s broken.
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