Reduce Customer Churn: 5 Ways to Understand At-Risk Customers
Experience Investigators by 360Connext
JUNE 22, 2021
Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. And what about “the rest of them?”
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