ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community.

2020 72

2020 Customer Success Events Workshop 72

One Millimeter Mindset

OCTOBER 18, 2018

All throwing their professional efforts at the customer. Instead of in partnership with the customer. That is such an outdated customer retention model. For starters, this outdated concept of retaining customers is linear. Again, so the customer “fits” into the organization’s customer retention model.

Customer Retention 118

Customer Retention Workshop Touchpoint Customers 118

One Millimeter Mindset

JANUARY 7, 2019

Compelling storytelling fuels customer retention. After all, each story is about how working with you and your organization fuels their business growth, customer success and customer retention. Engage me to speak or conduct a workshop at your next corporate or association event. Subscribe to my blog.

Workshop 73

Workshop Customer Retention Customers Books 73

One Millimeter Mindset

SEPTEMBER 5, 2018

Why be surprised when customers defect, when small, but effective customized and personalized experiences impact customer retention? Isn’t it time to take a different approach to acquiring and, most of all, retaining valuable customers? Never miss another insightful post. Contact me.

Customer Experience 96

Customer Experience Workshop Customer Retention Sports 96

One Millimeter Mindset

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Never miss another insightful post.

Blog 70

Blog Customer Retention B2C Workshop 70

ClearAction

DECEMBER 5, 2023

Your influence: You’re collecting customer experience insights every moment in databases of all kinds. When you data mine CX insights and inspire managers to use it for every growth effort , you’ll see much higher performance in these growth metrics: CX-Inspired Growth leads to Right the First Time.

Metrics 62

Metrics Effort Score ROI Chief Customer Officer 62

One Millimeter Mindset

AUGUST 8, 2018

Think of the implications of this professional innovation strategy on customer success and customer retention. Then, share the insights with the client. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Never miss another insightful post. Contact me.

Seminar 53

Seminar Workshop Customer Retention Innovation 53

One Millimeter Mindset

FEBRUARY 21, 2019

These employees, in-house and virtual, are the wizards who are responsible for customer experience, customer success and customer retention. Your “someones” are part of the equation adding up to the aggregated client experiences responsible for customer retention. Never miss another insightful post.

Workshop 65

Workshop Customer Retention Sales Communication 65

One Millimeter Mindset

MARCH 18, 2019

Let alone experiences leading to customer success and customer retention? I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do.

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

AUGUST 27, 2018

Then again, your customers – including every internal customer inside the organization – become unforgettable to you. Over time, you both will bring out the best in each other, through sharing collaborative insights, and executing strategy. How will you create unforgettable innovative customer experiences this week?

Innovation 86

Innovation Customer Experience Workshop Customer Retention 86

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Educate and Empower: Empowered customers are loyal customers.

Customer Retention 10

Customer Retention Loyalty Programs Customer Centricity Innovation 10

One Millimeter Mindset

SEPTEMBER 3, 2018

Consequently, professional experience is customer-focused, rather than self-serving. Far too many of us equate customer retention only with retaining customers in our own customer bases. Regardless of our professional disciplines, each of us utilizes our professional experience to better serve customers. .

Article 50

Article Workshop Customer Retention Innovation 50

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause.

Workshop 51

Workshop Customer Retention Roadmap Innovation 51

One Millimeter Mindset

SEPTEMBER 16, 2019

Then, take your next steps towards customer retention success. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. That’s what One Millimeter Mindset is all about.

Sales 72

Sales Return on Investment Workshop Customer Retention 72

One Millimeter Mindset

AUGUST 13, 2018

We are “consciously” prompted to act, instead of intuitively pondering what is best in relation to each customer. Over time, our love of these tech platforms turn us into Pavlov’s dogs: reacting to stimuli, rather than being proactive because we are intuitive and insightful. That is what customer retention is all about.

Customer Experience 53

Customer Experience Workshop Customer Retention Innovation 53

One Millimeter Mindset

JULY 9, 2020

Including everyone who does not receive commission dollars (at all, or meager) for ensuring customer success. The best (often uncompensated) salespeople in your company are your client retention folks. And identify who the best salespeople for client retention are in your organization. It’s about time. Contact her here.

Workshop 96

Workshop Sales Leadership Innovation 96

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Workshop User Experience Document 19

One Millimeter Mindset

JUNE 25, 2018

So much for “sticking close to the customer” for customer retention? And, so much for listening to the voice of the external customer for customer success? Hire me to speak or conduct an interactive workshop at your next corporate or association event. Never miss another insightful post.

Customer Care 47

Customer Care Workshop Customer Retention Innovation 47

One Millimeter Mindset

OCTOBER 10, 2018

Because their ideal clients target successful suppliers focused on customer success. What is the customer success strategy in perpetuating that tactic? When we become professionally boring to newly-awakened current customers, they jettison us. Never miss another insightful post. Contact me.

B2C 69

B2C Workshop Customer Retention Customer Success 69

One Millimeter Mindset

AUGUST 2, 2018

The last time I checked, customers do not work hard to make sure your own department fulfills their quotas and KPIs. To detect the customer experience gap, think laterally, rather than limitedly. When I work with clients on customer retention issues, we focus our forensics on locating gaps in customer experience execution and delivery.

Customer Experience 50

Customer Experience Workshop E-support Customer Retention 50

One Millimeter Mindset

SEPTEMBER 10, 2018

What is your leadership communication strategy when dealing with operations issues with big impacts on business growth, customer experience and customer retention? Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Contact me. Develop Industry 4.0

Leadership 61

Leadership Communication Workshop Customer Retention 61

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes.

Customer Success 10

Customer Success Workshop Innovation Feedback 10

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes.

Customer Success 10

Customer Success Workshop Innovation Feedback 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

One Millimeter Mindset

AUGUST 6, 2018

Consider the impact professional predictability has on customer experience, success and retention. When Yesterday’s business development and customer success strategies continue to marginalize us, we become professionally predictable. Never miss another insightful post. Not pretty, eh? Contact me.

Workshop 50

Workshop Innovation Customer Retention Events 50

One Millimeter Mindset

OCTOBER 1, 2018

Because good, solid professional habits are the core foundation of our professional success. Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. Never miss another insightful post. Not only that. Contact me.

Innovation 70

Innovation Workshop Customer Retention Leadership 70

One Millimeter Mindset

DECEMBER 5, 2018

Because they are key to positive customer experiences. And they fuel customer success and customer retention. Hire me to speak or conduct a workshop at your next corporate or association event to catalyze your mindset and skill sets. Book an appointment with me to better serve your customers.

Engagement 63

Engagement Culture Workshop Employee Experience 63

SmartKarrot

JULY 30, 2021

Role: Customer Success Director Location: Remote, Boulder, CO, US Organization: arturo.ai As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution.

Customer Success 10

Customer Success Workshop Customer Retention Government 10

One Millimeter Mindset

MAY 23, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. Contact me here. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Subscribe to my blog.

Workshop 70

Workshop Presentation Leadership 2019 70

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

2022 52

2022 Customer Success Culture Customer Centricity 52

Wootric

FEBRUARY 14, 2019

He’s also a creative experience designer and a fanatical student of business and human behavior, so he continue to research, examine, and share insights about how organizations can improve their performance. For useful insights on CX, read his blog, Experience Matters. Clare Muscutt. And we probably haven’t even got everything covered.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

SEPTEMBER 20, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Move one millimeter beyond what is comfortable, towards what is Possible.

Leadership 70

Leadership B2C Workshop Customer Retention 70

One Millimeter Mindset

FEBRUARY 18, 2019

A vestige of mass-production mindset, where employees are cogs in a wheel rather than a vibrant and dynamic part of business growth and customer success. A potent client retention strategy flattens the concept of customer acquisition and retention. Never miss another insightful post. Subscribe to my blog.

Workshop 68

Workshop 2019 Sales Download 68

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Customer Success 10

Customer Success Multi-Channel Workshop Leadership 10

One Millimeter Mindset

SEPTEMBER 4, 2019

First, these employees responsible for ongoing customer success remain nameless and faceless. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. Contact me here.

Workshop 61

Workshop Blog Presentation Sales 61

One Millimeter Mindset

SEPTEMBER 13, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention. Contact me. Subscribe to my blog. Develop Industry 4.0

Leadership 71

Leadership Workshop 2015 Communication 71