ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community.

2020 72

2020 Customer Success Events Workshop 72

One Millimeter Mindset

AUGUST 1, 2018

Customer success storytelling leverages customer experiences. These stories portray the actual experiences an organization’s own customers have, when working with that organization. How can organizations capture their customer success stories ? Never miss another insightful post. Honestly told.

Customer Success 50

Customer Success Customer Experience Workshop Customer Retention 50

One Millimeter Mindset

SEPTEMBER 24, 2018

When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? Based on the quality of customer insights you have gleaned by going off-script in your conversations? From customer success. Never miss another insightful post.

B2C 213

B2C Workshop Customer Retention B2B 213

Experience Investigators by 360Connext

DECEMBER 15, 2023

Share customer journey maps and insights. Don’t limit key insights and journey maps to just certain leaders or teams. As you are building customer journey maps, share what you find. Customer experience dashboards are often shared far and wide, but with little context or explanation. Dive into dashboard details.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Optimove

JULY 29, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: In this post, marketing leaders can gain insights evolving from “classic” (more static) campaign orchestration to “streaming” (dynamic), real-time marketing campaigns to create “epic customer experiences.”

Marketing 52

Marketing Customer Experience Workshop Sports 52

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt, those forces within their own companies aligned against them.

Workshop 98

Workshop Customer Success Travel Leadership 98

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt—those forces within their own companies aligned against them.

Workshop 94

Workshop Customer Success Travel Leadership 94

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. We chose our speakers for their Customer Success chops (that’s a given), but also for their tremendous heart. Discover how to blaze your trail from Customer Success to CEO.

2022 98

2022 Workshop Leadership Events 98

Retently

MARCH 11, 2024

In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Events 127

Events Feedback Insights Presentation 127

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, Brett Andersen who is the Director of Client Success at Degreed.

Customer Success 40

Customer Success Return on Investment Customers Workshop 40

SmartKarrot

DECEMBER 15, 2022

Role: Customer Success Lead Location: Sydney, New South Wales, Australia (Hybrid) Organization: Hatch As a Customer Success Lead, you will advocate for customers by providing feedback to internal teams on how to better meet customer needs. Actively seek and develop strategies to help key stakeholders.

Customer Success 19

Customer Success Workshop Document Customers 19

Amity

JUNE 16, 2016

With more than 23,000 paying customers worldwide, Moz provides analytics software to track all of a website's SEO and inbound marketing efforts on one platform. We sat down with Ellie Wilkinson , the Senior Customer Success Team Manager at Moz, to discuss how Customer Success has evolved over the last two years.

Customer Success 80

Customer Success Demo Customers Blog 80

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

2021 22

2021 Customer Success Workshop Customers 22

ShepHyken

SEPTEMBER 4, 2023

For companies aspiring to enhance their customer service, the hotel industry offers valuable insights and strategies that can be adopted across various sectors. My Comment: Onboarding customers at the beginning of the relationship is crucial to their success with your products and services.

Article 67

Article Customer Service Hospitality Hotels 67

One Millimeter Mindset

OCTOBER 15, 2018

Then, we imagine how the initial and subsequent experiences with these customers eventually contribute to customer success. However, our next steps regarding customers with potentially overstated stories become critical to the outcomes we produce. Before moving another step forward with these customers, take a step back.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

SmartKarrot

SEPTEMBER 16, 2021

Role: Vice President of Customer Success Location: Washington, DC, US Organization: Full Measure Education Inc. As a Vice President of Customer Success, you will develop and oversee the implementation of the product offerings, including onboarding and training for all new and existing customers.

Customer Success 19

Customer Success Workshop Customers Document 19

SurveySparrow

JUNE 30, 2023

They analyze customer feedback, conduct market research , and identify areas for improvement, all while keeping a finger on the pulse of emerging trends in the industry. Training and Development: These specialists play a crucial role in training employees across departments on delivering exceptional customer experiences.

Customer Experience 52

Customer Experience Workshop Customer Service Representative Customer Centricity 52

Waypoint Group

APRIL 21, 2015

In just a few weeks, San Francisco will be flooded with customer success professionals as Gainsight’s Pulse conference kicks off May 12. Pier 48 will be converted into a Customer Success Village and accompanied by gourmet food trucks in what we can only imagine will add up to an event rivaling Dreamforce.

2015 45

2015 Customer Success Workshop Events 45

One Millimeter Mindset

JULY 9, 2020

Including everyone who does not receive commission dollars (at all, or meager) for ensuring customer success. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. It’s about time. Planning your next team, corporate or association meeting?

Workshop 96

Workshop Sales Leadership Innovation 96

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction.

Customer Success 10

Customer Success Metrics Workshop Customer Relationship Management 10

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction.

Customer Success 10

Customer Success Metrics Workshop Customer Relationship Management 10

One Millimeter Mindset

JANUARY 7, 2019

After all, each story is about how working with you and your organization fuels their business growth, customer success and customer retention. Even if you are trying to close a deal and win a new customer, remember, your stories are retention-based. Learn how to better serve your customers. Subscribe to my blog.

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Workshop Customer Retention Customers Books 73

Gainsight

SEPTEMBER 29, 2023

That’s a wrap on Pulse Encore NYC , where attendees joined a more intimate Pulse experience filled with insightful sessions, all-star keynotes, hands-on workshops, and even more exclusive time with Customer Success (CS) leaders. That’s why Gainsight is investing in AI to drive productivity, scale, and insights.

ROI 52

ROI Workshop Customer Success Insights 52

ShepHyken

JANUARY 1, 2024

This excellent article describes this type of customer perfectly: “These shoppers, characterized by zero patience, zero boundaries, and, crucially, zero loyalty, are challenging traditional definitions of customer loyalty.” Big and small businesses can glean valuable insights from Santa’s timeless appeal.

2024 58

2024 Article Customer Service Social Media 58

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed. Apply here: [link].

Customer Success 19

Customer Success Workshop User Experience Document 19

One Millimeter Mindset

OCTOBER 18, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Move one millimeter beyond what is comfortable, towards what is Possible. Contact me. Let’s create a One Millimeter Mindset program that fits your needs. Subscribe to my blog.

Customer Retention 118

Customer Retention Workshop Touchpoint Customers 118

One Millimeter Mindset

JULY 4, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Subscribe to my blog.

Customer Retention 59

Customer Retention Blog Workshop Download 59

One Millimeter Mindset

MAY 23, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Never miss another insightful post. Contact me here. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Subscribe to my blog.

Workshop 70

Workshop Presentation Leadership 2019 70

ClearAction

DECEMBER 5, 2023

Your influence: You’re collecting customer experience insights every moment in databases of all kinds. When you data mine CX insights and inspire managers to use it for every growth effort , you’ll see much higher performance in these growth metrics: CX-Inspired Growth leads to Right the First Time.

Metrics 62

Metrics Effort Score ROI Chief Customer Officer 62

One Millimeter Mindset

SEPTEMBER 5, 2018

Isn’t it time to take a different approach to acquiring and, most of all, retaining valuable customers? Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Customer Experience 96

Customer Experience Workshop Customer Retention Sports 96

One Millimeter Mindset

AUGUST 8, 2018

Think of the implications of this professional innovation strategy on customer success and customer retention. Then, share the insights with the client. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Never miss another insightful post. Contact me.

Seminar 53

Seminar Workshop Customer Retention Innovation 53

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

One Millimeter Mindset

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Never miss another insightful post.

Blog 70

Blog Customer Retention B2C Workshop 70

One Millimeter Mindset

AUGUST 27, 2018

Then again, your customers – including every internal customer inside the organization – become unforgettable to you. Over time, you both will bring out the best in each other, through sharing collaborative insights, and executing strategy. How will you create unforgettable innovative customer experiences this week?

Innovation 86

Innovation Customer Experience Workshop Customer Retention 86

ClearAction

OCTOBER 25, 2022

Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.

Sports 71

Sports 2009 2022 Financial 71

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

2022 52

2022 Customer Success Culture Customer Centricity 52

One Millimeter Mindset

FEBRUARY 18, 2019

A vestige of mass-production mindset, where employees are cogs in a wheel rather than a vibrant and dynamic part of business growth and customer success. A potent client retention strategy flattens the concept of customer acquisition and retention. Never miss another insightful post. Consider what you CAN do.

Workshop 68

Workshop 2019 Sales Download 68