C Space

OCTOBER 22, 2020

Don’t lose the customer voice in your need for speed, there are many ways to keep customers involved in your agile process. Front-loading recruitment shortens projects by weeks, while keeping participants engaged delivers faster responses and richer insight. Doing this over time fosters an outside-in mentality.

Download 52

Download Insights Customer Voice Events 52

SurveySensum

AUGUST 31, 2023

By addressing these reasons, you can prevent customer churn and enhance your product’s value by keeping the customer’s content – leading to increased SaaS customer retention. Here’s an eye-opening statistic that highlights that every five years, around 50% of customers naturally churn.

Customer Satisfaction 52

Customer Satisfaction User Experience NPS Demo 52

Confirmit

JANUARY 16, 2020

Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner. is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs.

Multi-Channel 52

Multi-Channel Download Customer Voice Feedback 52

PeopleMetrics

APRIL 9, 2015

If you''d like to learn more about customer experience strategy, you can also download this resource: Image Credits: deep cover graphic base by Jeff Mikels , CC BY 2.0. shopping cart by me. Tree Rings by Don DeBold , CC BY 2.0.

Customer Experience 125

Customer Experience Customer Centricity Culture Feedback 125

Confirmit

JANUARY 8, 2020

billion smart phone users around the world, it’s no surprise that many brands today have their own apps to engage their customers! Voice of the Customer Voice of the Employee Market Research Factsheets. Confirmit has a plethora of mobile apps to meet all your business needs. But with more than 2.7

Download 52

Download Feedback Definition Customer Voice 52

Confirmit

JULY 27, 2020

delivers a range of products and services for air, land and naval forces, and for advanced electronics, security, IT solutions, and customer support services. Voice of the Customer Voice of the Employee Case Studies. They needed a solution that was flexible, agile, scalable and customizable. BAE Systems, Inc.

Touchpoint 52

Touchpoint Download Customer Voice Measurement 52

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

2017 40

2017 Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

2017 40

2017 Return on Investment Hospitality Insurance 40

Confirmit

APRIL 5, 2018

Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research Factsheets.

Download 40

Download Customer Voice Events Customer Care 40

Confirmit

APRIL 5, 2018

Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research Factsheets.

Download 40

Download Customer Voice Events Customer Care 40

Confirmit

FEBRUARY 5, 2020

As long as you’re a Confirmit customer and have been running a Customer Experience or Employee Experience program on a Confirmit solution, you’re eligible to enter. Just download the submission form for your category and send it to us by March 16 th. Voice of the Customer Voice of the Employee Company.

2005 52

2005 2020 Download Customer Voice 52

Confirmit

JANUARY 17, 2017

Click here to download more information about Confirmit Survey Designer. Voice of the Customer Voice of the Employee Market Research Factsheets. This ensures the most efficient use of your time while maximizing your results.

Download 40

Download Customer Voice Innovation Feedback 40

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Eliminate customer data silos with CRM integration. Download the factsheet to learn more. Easily adhere to GDPR requirements.

Multi-Channel 40

Multi-Channel Customer Voice Download Insights 40

Confirmit

JANUARY 9, 2018

Advanced search features and filters ensure your team can find the cases quickly and customizable notifications help users never overlook a customer issue. Download the factsheet to learn more. Voice of the Customer Voice of the Employee Market Research White Papers.

White Paper 40

White Paper Management Download Customer Voice 40

Confirmit

JANUARY 9, 2018

Advanced search features and filters ensure your team can find the cases quickly and customizable notifications help users never overlook a customer issue. Download the factsheet to learn more. Voice of the Customer Voice of the Employee Market Research White Papers.

White Paper 40

White Paper Management Download Customer Voice 40

Confirmit

JUNE 6, 2018

Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research Factsheets. With Confirmit, unobtrusive and highly-targeted pop-up surveys can be displayed according to your requirements, encouraging visitors to provide feedback.

Feedback 40

Feedback Download Financial Customer Voice 40

Confirmit

JUNE 6, 2018

Drive intelligent action to improve the customer experience. Please download the following factsheet to learn more about Confirmit Genius. Voice of the Customer Voice of the Employee Market Research Product Innovation Factsheets. Uncover new understanding of specific issues for your business.

Social Media 40

Social Media Call Center Download Customer Voice 40

Confirmit

MARCH 6, 2018

Download the submission forms here (there are six categories to choose from). Voice of the Customer Voice of the Employee Market Research Product Innovation Company Best Practices. They can handle it though. If you’re a long-term entrant – this is your alarm call to get moving!

Insurance 61

Insurance Download Customer Voice Innovation 61

Eptica

NOVEMBER 7, 2018

That means embracing new, artificial intelligence-based solutions that deeply analyze the complete customer voice and share the resulting insight across the business.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

Customer Bliss

APRIL 18, 2017

They needed to bring more of a customer voice to delivery/operations, so she undertook that role. It’s essentially a self-serve platform where customers can research products, place orders, and see the status of their orders. One year into being CCO (which she assumed in October 2015), she also became head of Operations.

Chief Customer Officer 118

Chief Customer Officer B2B Leadership B2C 118

Confirmit

MARCH 13, 2018

You can download the submission forms to get all the detail, but you’ll need the broad details of your program so you can provide a description. You’ll also need to give us some examples of action you have taken, based on the Voice of the Customer/Employee – try to make these specific where possible.

Multi-Channel 40

Multi-Channel B2B Download NPS 40

CX Journey

SEPTEMBER 29, 2015

I love that she prepared a tip sheet (in addition to the tip infographic above) for you to download and use to put your learnings into action. In addition to our Google Hangout interview, you'll find.

Customer Journey Mapping 77

Customer Journey Mapping Employee Experience Document Download 77

Second to None

AUGUST 28, 2018

Users can download reports in a variety of different formats, and easily share them with other team members all within the Catapult portal. In addition to creating a destination where team members can better understand the data, Catapult is optimized to make it as easy as possible to share this data throughout your organization.

Measurement 59

Measurement Voice of Customer Leadership Customer Centricity 59

Talkdesk

JUNE 27, 2017

TalkIQ is an AI, natural language processing and speech recognition platform that companies use to capture customer conversations and make them accessible and useful for every person within an organization. Talkdesk is a next-generation, cloud-based contact center software that helps their customers deliver delightful customer service.

Call Center 42

Call Center Contact Center Download Sales 42

Confirmit

FEBRUARY 25, 2019

Just go to the Nomination Forms of the ACE Awards page , and download the submission form you need. Voice of the Customer Voice of the Employee Market Research Best Practices. You can contact the ACE Awards team directly on ACEAwards@Confirmit.com or speak to your Account Manager who’ll be able to help too.

Multi-Channel 40

Multi-Channel B2B Contact Center Presentation 40

SurveySparrow

JULY 21, 2021

The Free plan doesn’t offer helpful features like custom Thank You messages, variable question sequences or result downloads. LimeSurvey has an ace up its sleeve: you can download its software code for free and completely customize it as you like. . • Basic & advanced question types. Anonymous surveys. LimeSurvey.

2021 52

2021 E-support Social Media NPS 52

Confirmit

JANUARY 9, 2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Download the factsheet to learn more. Voice of the Customer Voice of the Employee Market Research Factsheets.

Customer Voice 40

Customer Voice Download Insights Marketing 40

Confirmit

JANUARY 9, 2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Download the factsheet to learn more. Voice of the Customer Voice of the Employee Market Research Factsheets.

Customer Voice 40

Customer Voice Download Insights Marketing 40

Confirmit

FEBRUARY 28, 2018

Confirmit’s Discovery Analytics is an easy-to-use solution that helps analysts interact with, explore, and visualize data collected from Voice of the Customer, Voice of the Employee, and Market Research programs. Download the fact sheet to learn more.

Customer Voice 40

Customer Voice Download Metrics Interaction 40

Confirmit

MAY 10, 2018

The data you collect can be analyzed alongside other rich sources of customer data and used to automatically initiate the appropriate next step. Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research.

Technology 40

Technology Feedback Download Customer Voice 40

Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Download the fact sheet to learn more about Confirmit IVR.

Contact Center 40

Contact Center Download Retail Customer Voice 40

Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Download the fact sheet to learn more about Confirmit IVR.

Contact Center 40

Contact Center Download Retail Customer Voice 40

Confirmit

JANUARY 23, 2020

Confirmit Horizons™ is our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. It provides you with richer insights, so you can make smarter decisions and react faster to business needs.

2019 52

2019 Download Customer Voice Insights 52

Confirmit

APRIL 12, 2018

To support our customers’ needs for survey translation services, Confirmit has partnered with Language Intelligence, a leader in language services, translation, localization, language learning, and interpreting. Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research.

Download 40

Download Customer Voice Culture Marketing 40

Confirmit

AUGUST 16, 2017

Confirmit Horizons Version 22 is the current release of our award-winning software for Voice of the Customer, Voice of the Employee and Market Research programs. You can listen to what customers are saying across a range of different channels, analyze that information and assign actions appropriately to manage business change.

Download 40

Download Customer Voice Innovation Insights 40

Confirmit

JUNE 26, 2017

Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research Factsheets. Together Confirmit and Bernett deliver a seamless telephone interviewing experience.

Telecommunications 40

Telecommunications Download Customer Voice Consulting 40

Lumoa

MARCH 20, 2018

Download This Guide to NPS for Beginners. Promoters (who voted 9 or 10) are loyal and happy customers, who keep buying and referring others. You should know all the touchpoints in order to create a detailed customer journey and be able to improve customer experience across all the channels. using a 0-10 scale.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114