Blueshift

JUNE 14, 2022

Our direct integration allows marketers to unify data in real-time, effortlessly activate that data, and gain comprehensive views of their relevant data. The post Blueshift and Snowflake Integrate to Mobilize Your Data for Customer Engagement appeared first on Blueshift.

Customer Engagement 96

Customer Engagement Engagement Customers Marketing 96

InMoment XI

OCTOBER 4, 2023

Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. Integrated CX isn’t a new concept by any means, and InMoment is not so bold as to say we invented the concept. What is Integrated CX? I have to put on my best poker face (which I do not have!)

Blog 558

Blog Customer Experience Net Promoter Score Financial 558

Optimove

APRIL 10, 2024

DataDots, a leading provider of data support and engineering solutions, and Optimove, the first Customer-Led Marketing Platform, announced a strategic partnership to streamline data integration processes for marketers.

Marketing 52

Marketing Customer Engagement Engagement Customers 52

Optimove

AUGUST 31, 2023

In this post, we explore the correlation between consumer demands for personalization and relevancy in marketing from brands, along with the challenges marketers face in leveraging first and zero-party data to deliver marketing communications that establish a personal connection with consumers.

Marketing 52

Marketing 2023 Multi-Channel B2C 52

InMoment XI

FEBRUARY 16, 2024

Surprisingly, a staggering 85% of valuable customer data remains untapped, residing in various teams, systems, and silos. This is where the need for a fully integrated transformative business strategy becomes apparent. This diverse data set helps decode emotions, understand behaviours, and enable informed actions.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

InMoment XI

MARCH 18, 2024

True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions.

Insights 260

Insights Multi-Channel Webinar Social Media 260

InMoment XI

FEBRUARY 14, 2024

Omnichannel customer experience refers to providing a seamless and integrated experience for customers across multiple channels or touchpoints. Omnichannel strategies prioritize seamless integration and consistency across all customer touchpoints. What is Omnichannel Customer Experience?

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

Happy or Not

JANUARY 5, 2023

Trustworthy customer feedback data from all touch points has therefore become a necessity, rather than a convenience. . Less friction and more flexibility bringing better insights, along with more integrations, and even more trustworthy data are some of the hot topics for HappyOrNot offering in 2023. But that’s not enough.

Feedback 69

Feedback 2023 2022 Customer Centricity 69

InMoment XI

FEBRUARY 7, 2024

Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. It’s a common struggle to effectively analyze this data, and then leverage it to optimize their customer experience (CX) efforts. This is where integrated CX comes into play.

Hotels 260

Hotels Guest Experience Travel 2024 260

InMoment XI

APRIL 24, 2024

An omnichannel contact center strategy enables the creation of superior patient care by seamlessly integrating various communication channels. Expand Your Contact Center Strategy If you operate a contact center, chances are you’re collecting data from various channels like calls, chats, social media, and surveys.

Contact Center 260

Contact Center Healthcare Insurance Social Media 260

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

Contact Center 82

Contact Center Customer Service Document Average Handle Time 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

Contact Center 82

Contact Center Customer Service Document Average Handle Time 82

InMoment XI

JANUARY 22, 2024

AI’s ability to analyze and interpret vast data sets is redefining how financial institutions interact with their customers, offering more personalized, efficient, and secure services. Predictive insights are also key in identifying and preventing potential fraudulent activities by recognizing patterns in customer data.

Banking 260

Banking Financial Social Media Customer Centricity 260

InMoment XI

DECEMBER 15, 2022

To help you out, our experts have pulled together a plan to help you mine the data that is going to help you uncover, and take advantage of new digital trends. Build a Strong Foundation with Integrated Experience Strategize New Customer, Employee, & Non-Buyer Signals Don’t Settle for Snapshots—Aim for Actionable Intelligence.

Social Media 529

Social Media Metrics Customer Journey 2019 529

iPerceptions

FEBRUARY 10, 2021

How do integrations help add context to your disparate data sources and help you better understand and boost CX? The post How Customer Data Integration Leads to CX Mastery appeared first on Astute. We take a look in this post.

Customers 62

Customers Voice of Customer 62

InMoment XI

JULY 13, 2023

The poll and the subsequent discussion revealed the significant industry-wide adoption of integrating diverse data sources (other than traditional surveys) into Marketing Intelligence (MI), with the third poll showing that 81% had integrated different data sources into their reporting.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

InMoment XI

JUNE 7, 2022

Many organizations are drowning in pools of untapped social data. Because options to structure and analyze that data can be limited and even if businesses are able to compile that data, it often remains siloed from other data, such as voice of customer (VoC), call center, and more. But don’t just take our word for it!

Insights 492

Insights Social Media Return on Investment Travel 492

SAP Customer Experience

JULY 28, 2022

Collecting customer data. Background and Overview It is not a new thing that companies are willing to spend millions on market research just so that the businesses can better understand what consumers are after. Meanwhile, businesses focusing on customer experience enjoy an 80% revenue spike. Do you see the connection?

Consumers 80

Consumers Connections Customers Customer Experience 80

Alida

JANUARY 8, 2020

According to a recent Forrester report , “consumers are more aware than ever that companies collect and use their personal data for marketing and advertising purposes.”.

Advertising 195

Advertising Consumers Marketing Customer Experience 195

Bob Hayes

SEPTEMBER 27, 2018

In this paper, I show you how marketers can improve their customer retention efforts by 1) integrating disparate data silos and 2) employing machine learning predictive analytics. In our world of Big Data, marketers no longer need to simply rely on their gut instincts to make marketing decisions. number of variables).

Marketing 84

Marketing Healthcare Insights Customer Insights 84

Bob Hayes

SEPTEMBER 27, 2018

In this paper, I show you how marketers can improve their customer retention efforts by 1) integrating disparate data silos and 2) employing machine learning predictive analytics. In our world of Big Data, marketers no longer need to simply rely on their gut instincts to make marketing decisions. number of variables).

Marketing 81

Marketing Healthcare Insights Customer Insights 81

Topdown

NOVEMBER 30, 2015

In my November article for CMSWire, “ Connecting Disparate Data Sources to Your Customer Experience ,” I discuss integrating data for personalization. I also share some limitations we at Topdown have discovered with some of the leading WCMs when it comes to using data for personalization.

Article 59

Article Connections Customer Experience Customers 59

SAP Customer Experience

JULY 11, 2022

Most companies are collecting a large amount of data, but many likely don’t know why they are doing it or how they plan to use it. Consumer data can provide companies with incredibly valuable information, but this is only helpful if they know what to look for. Coming from customer.

Consumers 83

Consumers Customers Information Customer Journey 83

Lumoa

APRIL 28, 2024

Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Your time to value is shorter and you will get insights from your data typically within one month from the contract start. Lumoa is known for its simple yet powerful solution.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Totango

MAY 17, 2024

Embracing AI presents challenges and some uncertainties with regard to optimal data consolidation, ubiquitous governance and regulation, and succinct experimentation and process updates. Integrations from Totango + Catalyst further enhance these capabilities. But there are proven, compliant ways to drive impact with AI today.

Innovation 91

Innovation Call Recording Government Customer Success 91

Calabrio

MAY 3, 2016

When it comes to making operations more efficient, most executives know they need to leverage data to identify areas of improvement. Data collection and storage is manageable, but executives can easily find themselves with a mountain of information and more questions than answers.

Contact Center 58

Contact Center Insights Technology Information 58

Confirmit

OCTOBER 15, 2020

As COVID-19 began to wreak havoc across our personal and professional lives, ENGINE Insights began surveying consumers and looked at third-party data to provide clients with a better understanding of the overall impact. The data came quick, came often, and was immense. ENGINE needed a quick way to centralize and report on it.

Webinar 52

Webinar Insights Consumers Customer Success 52

TechSee

JULY 24, 2023

Embracing this philosophy, TechSee’s Visual Journeys simple integration with your Interactive Voice Response (IVR) platform and Customer Relationship Management (CRM) system can revolutionize customer engagement by turning “hold time” into “customer gold”.

Call Center 109

Call Center Customer Satisfaction Customer Relationship Management Document 109

Qualtrics

OCTOBER 22, 2021

A best-in-class CX program , powered by Qualtrics Experience ID, requires a steady stream of reliable customer data to hydrate the XM Directory. Customer data platforms (CDPs) can serve as a central source that streams real-time customer and event data directly to endpoints like Qualtrics. What is a Customer Data Platform?

Touchpoint 26

Touchpoint Events Reference Feedback 26

TechSee

MAY 9, 2024

However, as with any technology, the integration of AI into customer support processes raises important questions about safeguarding CX. Personalized Interactions: AI analyzes vast amounts of data to deliver tailored experiences, making customers feel understood and valued. Why Use AI for CX? What Are the Risks?

Document 136

Document Contact Center Interaction Technology 136

Alliance by IFS

APRIL 10, 2019

Join our webinar on April 18th to learn about key integration challenges faced by today’s service organizations and see how our FSM solution’s “Low-Code/No Code” Integration Toolkit can help your organization. Integrating multiple software applications is a layered process. Out of the Box Connectors.

Webinar 36

Webinar Connections Multi-Channel User Experience 36

InMoment XI

MAY 30, 2018

Now that Summer is in full swing, many eyes are looking forward to another season of America’s Pastime, BASEBALL! As a baseball fan myself, I follow the team of my childhood, the 1992 and 1993 World Series Champions, the Toronto Blue Jays. As a fan of analytics, I enjoy delving deeper into the information on. View Article.

Article 344

Article Information Retail 344