InMoment XI

FEBRUARY 14, 2024

This approach ensures that customers can interact with a business or brand consistently regardless of whether they are using a website, a mobile app, social media, a physical store, or any other channel. Schedule a demo today! Multichannel strategies, on the other hand, may involve using multiple channels independently.

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales 2023 Demo Social Media 111

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. We are so happy to have you join us for today’s session, “How to grow sales by delighting customers.”

Sales 111

Sales Social Media Customers Multi-Channel 111

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 143

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 143

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Advertising Demo 115

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. Set clear objectives Like every other marketing or sales initiative, start by defining the goals of the refer-a-friend campaign. You might initially want to increase sales, boost website traffic, or generate leads.

Reference 98

Reference Sales Social Media Brands 98

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 137

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 137

InMoment XI

JANUARY 4, 2024

Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. In-Store Events and Promotions Organize in-store events, promotions, or exclusive sales to create a sense of excitement and urgency. Schedule a demo to see for yourself today!

Retail 260

Retail Customer Experience Social Media NPS 260

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis? What Is Social Sentiment Analysis?

Social Media 62

Social Media 2019 Airlines Consumers 62

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media E Commerce Advertising 2025 98

NetBase

JULY 15, 2020

Social Media Analytics has been a common business tool for a good bit of time now, yet various aspects still feel mysterious and confusing. Our Social Media Analytics Guide was created to break down and define these distinctions so you understand how to use each tool for maximum brand impact. How can I learn more?

Social Media 52

Social Media Brands Airlines Consumers 52

BirdEye

AUGUST 7, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Why is marketing for the auto repair business important? Expand your content marketing efforts by posting content on your social media channels. Use social media marketing for brand awareness Most of your customers use social media platforms.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

BirdEye

MAY 8, 2023

Sales prospecting is vital for any business that wants to continuously grow its pipeline. Before social media and marketing automation, companies would fish for new customers by making cold calls and even knocking on doors. Table of contents What is sales prospecting? Why is prospecting important?

Sales 52

Sales Social Media Multi-Channel Events 52

SurveySensum

JANUARY 29, 2024

You made the sale – awesome sauce! Here are 7 Small but Impactful Ways to Improve Customer Experience Immediately After Making a Sale 1. Instead, swoop in with a friendly check-in message a few days post-sale. It doesn’t take much; even a handwritten thank-you note can make someone’s day and set social media abuzz.

Sales 52

Sales Customer Experience Social Media Demo 52

SurveySparrow

MARCH 19, 2024

Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. When you include social media video marketing in your overall marketing strategy, you can reach your target audience and boost engagement significantly.

Marketing 95

Marketing Social Media Demo B2B 95

NetBase

MARCH 20, 2019

It seems impossible that any brand or business could question the usefulness of social media, but some still do. This is likely because they aren’t seeing the ROI they want – but it’s not social media’s fault! In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring.

Social Media 40

Social Media ROI Measurement Consumers 40

One Millimeter Mindset

SEPTEMBER 11, 2018

My friend and colleague, Anthony Iannarino, recently posted an excellent article about the alarming trend on social media – especially LinkedIn – of connecting. In spite of our having no prior professional or social relationship. And possibly connect on social media platforms, as well. Something I do.

Communication 167

Communication Social Media B2B Connections 167

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! But many are up for the challenge thanks to social analytics.

Social Media 40

Social Media Insights Marketing Consumers 40

BirdEye

DECEMBER 28, 2022

Are you looking for ways to increase your social media followers? If the answer to either question is yes, you should consider running a social media contest. In fact, research shows that contests can be up to three times more effective than regular posts at generating engagement on social media.

Social Media 19

Social Media Brands Engagement Entertainment 19

NetBase

MAY 22, 2019

It’s always great fun to head to New York to participate in Social Media Week – especially when we’ve got a panel of social marketing superstars like we had this year. Hillary Saviello – Digital & Social Media Manager, Communications, Global Policy and Advocacy, The Rockefeller Foundation.

Social Media 43

Social Media Brands Sports 2015 43

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! But many are up for the challenge thanks to social analytics.

Social Media 40

Social Media Insights Marketing Consumers 40

SurveySensum

DECEMBER 21, 2023

You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? But have you ever thought about why negative reviews happen on social media?

Social Media 52

Social Media Loyalty Programs Feedback Customer Satisfaction 52

SurveySensum

MARCH 21, 2024

As a result of this, they are unable to meet their sales targets. Use sources like surveys, interviews, social media analytics, and website analytics to collect information about demographics, behaviors, preferences, and challenges. and “Which social media platforms do you use to shop?”

Social Media 52

Social Media Competitive Advantage Retail Automotive 52

SurveySensum

MARCH 6, 2024

Sales Conversion Rate Having a ton of visitors on your website is good and all but, it doesn’t amount to anything if said visits are not funneling into purchases. Setting up billboards, promoting online, sales, and any other expenses needed to make your business shine in a visible light are all packaged into CAC.

Metrics 52

Metrics E Commerce ROI Return on Investment 52

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. It helps you explore behavior, motivations, pain points, social media usage, and other preferences. Knowing your customers is an integral part of your business’s success.

Insurance 111

Insurance Social Media Multi-Channel Advertising 111

BirdEye

OCTOBER 11, 2023

Use social media polls to discern whether your customers prefer human or AI interactions and how often they want to receive communication from you. Gordon Watson, CEO at AXA Asia, feels, “ The business benefits of personalization are clear: sales, customer loyalty, and engagement, and a higher success rate when cross-selling.”

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

Andrew Mcfarland

SEPTEMBER 23, 2022

This is a high-paying job that does not require prior sales experience. You can earn as much as $100k per year with a commission as a high-performing software sales rep. They should also be better equipped with sales skills, such as social media and sales for life.

Sales 48

Sales Financial Social Media Advertising 48

BirdEye

DECEMBER 8, 2023

Sales take a dive: This one is straightforward. It involves keeping an eye on the news coverage, online reviews , social media discussions, and customer feedback. Responding to public opinion This requires you to actively manage and respond to customer reviews, social media interactions, and media inquiries.

Management 116

Management Social Media Brands Consulting 116

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. This can involve responding to customer reviews, engaging with followers on social media, and reporting on the analytics of all your online marketing activities.

Management 98

Management Multi-Channel Social Media Interaction 98

BirdEye

AUGUST 31, 2023

The popularity of social media platforms as a commercial medium is on an upward trend. Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. A considerable percentage of it goes to social media commerce activities.

E Commerce 59

E Commerce 2023 Social Media E-support 59

BirdEye

MARCH 6, 2023

Enter Birdeye — a platform that makes it easy for local businesses of any size to deliver top-notch digital experiences to engage customers and grow sales. With these new products and features, local brands and businesses can more easily manage their online reputation, social media, digital payments, and appointments — all in one place.

Healthcare 98

Healthcare Automotive Hospitality Workshop 98

BirdEye

JULY 10, 2023

It’s like having a bird’s eye view of the competitive landscape to help shape your strategies and empower your sales and marketing teams. A rigorous competitor analysis sets the stage for your sales team to adopt innovative ideas, exploit new trends, and mitigate risks, empowering a more proactive approach to market changes.

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

BirdEye

AUGUST 9, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is a reputation score? A reputation score is a numerical value that quantifies overall customer sentiment about your business derived based on publicly available information such as reviews, testimonials, and social media mentions, to name a few.

Social Media 52

Social Media E-support Feedback Demo 52

SurveySensum

JANUARY 26, 2024

Decoding the Customer Journey Stages The Foundation: Awareness Stage Exploring Options: Consideration Stage Decision-Making: Decision Stage Beyond the Sale: Post-Purchase/Retention Stage Advocacy and Referrals: Advocacy Stage Wrapping Up! Key Touchpoints : Social media ad showcasing the app’s features.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. Use Social Media to Engage with Customers Social media is an excellent platform for retailers to connect and engage with customers.

Retail 52

Retail Customer Engagement Engagement Social Media 52

BirdEye

AUGUST 16, 2023

It takes planning to stay relevant on one of today’s most popular social media platforms, Instagram. Scale your social media for all locations with powerful tools Want to see the impact of Birdeye on your business? Watch the Free Demo Now. Wondering how scheduling Instagram posts can help your business?

2023 52

2023 Social Media Entertainment Demo 52

BirdEye

NOVEMBER 15, 2023

By building a presence across popular retail review websites, you can: Boost brand visibility and awareness Build credibility and trust Improve local SEO and overall online reputation These efforts will help you attract new customers, retain existing ones, drive immediate sales, and foster long-term growth. Watch the Free Demo Now.

Retail 111

Retail Brands E Commerce Demo 111