Alida
APRIL 21, 2023
Sport fandom is a unique concept: few other cultural phenomena engage and enthral people from all over the world in the way that sport does. As time and technology have evolved, the habit of participating, talking, reading, listening, or watching sports has remained a chosen past-time for billions across the globe.
Playvox
APRIL 21, 2023
Customer service has gone digital — and your contact center needs to evolve with the times. As younger customers make up more and more of the marketplace, they’re shifting service preferences toward digital channels. No matter where your customers get service, they’ll expect outstanding customer experience (CX), so you’ll have to be ready. Make sure your contact center is set up for digital success behind the scenes so that you can provide the experiences your customers demand.
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TechSee
APRIL 21, 2023
A truck roll is when a technician or service provider drives to a customer’s location to install or repair equipment. They are a necessary part of many customer and field service operations. And there will always be situations where a technician needs to be dispatched in-person to solve a problem with their special skills or equipment. However, a surprising number of visits end up being wasted on issues that could have been easily fixed by customers themselves had they have been given a li
SaleMove
APRIL 21, 2023
We examine how the interactions customers are having with your team carve a much deeper groove into customer loyalty–and how you can make it an effortless experience. The post What’s More Important Than Customer Interactions? Nothing. appeared first on Glia Blog | Digital Customer Service Explained.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
APRIL 21, 2023
This week, we feature an article by Josh Centers, Business Journalist at TextExpander. It is a platform that helps teams save time and eliminate repetitive typing with just a few keystrokes. He writes about how successful brands have built consistency and reliability into their customer service. Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDon
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Strativity
APRIL 21, 2023
Acquisition Catalyzes Science and Systems Approach LOS ANGELES, Calif. (April 20, 2023) — Material , a customer experience transformation leader that combines insights with technology to speed engagement and growth, proudly announced a groundbreaking partnership today with BlueOcean and its AI-powered decision intelligence platform for marketers, Brand Navigator.
SAP Customer Experience
APRIL 21, 2023
Dear Community, The 2305 release (May 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.
CSM Magazine
APRIL 21, 2023
Outsourcing business processes is a great way to free up time, reduce costs and increase the efficiency of your business. Not to mention that with remote-only workforces continuing to grow, using outsourced talent is becoming the norm. There are many reasons why it is smart to outsource some of your operations. Here are some of the best roles to outsource.
ChurnZero
APRIL 21, 2023
Has customer training become a full-time job for your CSMs? Instead of focusing on account churn risks and growth opportunities, CSMs spend their days demoing features, reciting answers to FAQs, and resending lost resources to customers. Relying on traditional training methods, like one-to-one sessions and email, is a surefire way to burn out your CS team and lead them to look for a role where they can do the strategy work they were hired to do.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
APRIL 21, 2023
Marketing is only one small piece of the puzzle when it comes to a successful business and connecting with your customers. Using social media is certainly powerful, but without the right strategy and types of content, it will fall flat without achieving your business goals. That’s why you need to start thinking outside of traditional marketing and instead focus on educating your audience so they can truly understand how your product or service fits into their lives.
Forrester's Customer Insights
APRIL 21, 2023
Businesses and media tend to catalog Gen Z (individuals born between 1997 and 2012) as the sustainability generation. Media hype surrounding young environmental activists like Greta Thunberg reinforces this stereotype. But brands and retailers should beware this boilerplate assumption. Gen Z’s relationship with environmental sustainability is nuanced.
SmartKarrot
APRIL 21, 2023
Role: Customer Success Manager Location: Salt Lake City, UT, United States (Remote) Organization: Tava Health As a Customer Success Manager, you’ll Establish trusting relationships with important employer stakeholders, such as HR and Benefits Administrators. Take on new clients and take part in periodic review calls. Prior to measuring, monitoring, and frequently reporting progress, comprehend the aims of the consumer.
Uplight
APRIL 21, 2023
Last year, Uplight started the TeamUP! volunteer program, where Uplighters volunteer their time and skills to advance organizations that are working on environmental and social issues. I talked with Steph Perez-Prokop (she/her), Senior Manager of People Experience, about how the initiative got started, what Uplighters have been up to, and the impact the program has Read More The post TeamUP!
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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SmartKarrot
APRIL 21, 2023
In today’s competitive business landscape, organizations need to constantly analyze and optimize their revenue streams to stay ahead of the game. This is where revenue intelligence comes into play, helping companies to gain valuable insights into their revenue performance, identify growth opportunities, and drive profitability. In this blog, we will explore two key areas of revenue intelligence: deferred revenue and expansion revenue.
Forrester's Customer Insights
APRIL 21, 2023
Urgency isn’t enough to drive climate action and improve environmental sustainability practices. Learn several key insights from successful chief sustainability officers.
SmartKarrot
APRIL 21, 2023
As businesses strive to make data-driven decisions, self-service business intelligence (BI) reporting and analytics are becoming increasingly popular. This approach empowers users to access and analyze data on their own, without relying on IT or data analysts. By providing easy-to-use tools for data visualization, exploration, and reporting, self-service BI can save time and improve decision-making.
Forrester's Customer Insights
APRIL 21, 2023
The obligation to comply with supply chain regulations from the EU Supply Chain Act to a draft of US supply chain due diligence laws is spurring firms to rethink sourcing, supply chain, manufacturing policies, and supporting applications. In addition, the US and the EU alone are currently spending $1.4 trillion on environmental sustainability and climate adaptation.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Forrester's Customer Insights
APRIL 21, 2023
Climate change is accelerating, but initiatives to slow the change are having an impact. Learn three ways that the green market revolution is already gaining ground faster than expected.
Forrester's Customer Insights
APRIL 21, 2023
Climate change impacts of this century are irreversible, and they will likely only worsen. Learn the skills, tech, and commitment needed for climate adaptation.
Forrester's Customer Insights
APRIL 21, 2023
Climate events occur more frequently every year. Treat this Earth Day as a call to action, and add climate risks to your systemic risk purview.
Forrester's Customer Insights
APRIL 21, 2023
Technology and sustainability leaders can use the insights in this report to benchmark their own state of IT environmental sustainability.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
APRIL 21, 2023
Read for strategic marketplace and DTC takeaways we gathered from Forrester’s Q1 2023 Global State Of Brand Manufacturers Survey.
Forrester's Customer Insights
APRIL 21, 2023
Frameworks and standards are not the same. Learn the difference and get a look at some commonly used ones for sustainability.
Forrester's Customer Insights
APRIL 21, 2023
Learn six meaningful ways that the sales organization can contribute to sustainability efforts at your organization today.
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