Wed.Jan 18, 2023

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XI Café Podcast, Episode 3: A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand

InMoment XI

Welcome back to the XI Café Podcast!

2023 345
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How To Find Business Opportunities in Recession

ThriveableBiz

In this article Eriks Celmins summarises insights to help find opportunities to engage with customers in a recession, based on research and current marketing thinking. What’s our usual reaction to the dreaded recession? When we hear recession talk, we’re likely to go all doom and gloom.

2023 83
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It’s Awards Season For Customer Obsession — Nominations Wanted

Forrester Digital Transformation

Submit your nominations for Forrester's inaugural Customer Obsession Awards. These awards will recognize leading organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement.

2023 52
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Which Ideas And Values Give You Professional Pause?

One Millimeter Mindset

How many of you have encountered individuals, strategies, projects, goals, and KPIs which give you Professional Pause? These ideas and values, when read in a meeting agenda or spoken during the course of a live or digital meeting, make you suck in your breath. You immediately close your eyes.

2023 78
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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

CSM Magazine

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years.

2023 52

More Trending

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Typeform vs Google Forms | A Detailed Comparison For 2023

SurveySparrow

David vs. Goliath. The Ottomans vs. The Persians. Ali vs. Frazier, and Messi vs. Ronaldo. For eternity, rivalries have played a massive role in shaping our world and interests. Business rivalries are also pretty common. Remember the good ol’ Apple vs. Microsoft ads?

2023 52
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2023 CX strategy checklist: Seven priorities for your CX plan

MyCustomer

Engagement CX strategy checklist: 7 priorities for 2023

2023 77
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When It Comes To Customer Obsession, Financial Services Companies Are Thoroughly Mediocre

Forrester Digital Transformation

Many financial services executives buy into the concept of customer obsession, but too few take actions that build a customer-obsessed culture. That is the top-level finding from our just-published “The State Of Customer Obsession In Financial Services, 2022” research report.

2023 52
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Five Ways to Evolve With Gainsight in 2023

Gainsight

At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve. . At our last Evolve event, we discussed how to leverage digital customer success strategies to proactively drive outcomes for users and durable growth for SaaS businesses. .

2023 52
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CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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Don’t Just Personalize the Customer’s Experience – Individualize it?

Shep Hyken

Recently I wrote my annual Forbes article featuring customer service and CX predictions and trends for 2023. 4 on the list was Personalization Gets More Personal. The best marketers have realized that personalization is a way to get closer to the customer – or at least make it appear to be so.

2023 56
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Moving from project to product: the traits that help product-oriented businesses win

West Monroe

Ringing the Wall Street opening and closing bell. Blowing out an extra candle on a birthday cake. An annual pilgrimage to a much-loved vacation destination. It’s not always necessary to discard traditions, whether personal or professional, just for the sake of something new.

2023 52
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Dig Deeper on 1-1 Interviews with Insightful Follow-Up Questions

dscout People Nerds

It’s easy to miss out on golden opportunities during generative research without pushing further

2023 82
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For Industrial OEMs, 2023 Is the “Year of Equipment Life Extension”

Middlesex Consulting

It is January 2023, and we are in an inflationary period. There is much talk about entering a recession. And businesses are conserving cash, reducing inventory, and trying to find new ways of generating profitable business.

2023 78
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How Do You Measure the Success of Enterprise Learning?

Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

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CX Lessons From Moneyball

Heart of the Customer

I love the book Moneyball. I’m not particularly a baseball fan, but I love the lessons on how a counterintuitive approach can create disproportionate outcomes. I recently listened to the Freakonomics podcast “Did Michael Lewis Just Get Lucky with Moneyball?”

2023 78
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Is a CX reckoning coming? 3 signs that point to ‘yes’

1 to 1

Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew, companies across various industries struggled to deliver the type of quick, easy interactions customer expect.

2023 26
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Five things Customer Success professionals want in their next position

ChurnZero

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide.

2023 69
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Practitioner To Analyst: What I Would Have Done Differently If I Had Access To The Research I Have Now

Forrester Digital Transformation

Being a Forrester marketing operations analyst for 60+ days, my learning journey has been quite informative. Check out what I have discovered so far.

2023 52
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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

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4 Major Financial Visibility Challenges and How to Overcome Them

Circular Edge

Blog Credit: Scott Beaver, January 16, 2023 (4 Major Financial Visibility Challenges and How to Overcome Them | NetSuite). Every business needs to know how much cash it has available, how much it owes to suppliers, and how much it’s due from customers.

2023 52
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External Attack Surface Management Finds Assets That Your Org Can’t See

Forrester Digital Transformation

The External Attack Surface Management Landscape, Q1 2023 is now available! Forrester clients can view the report to dive deeper into the benefits of EASM and key functionalities to assess when selecting an EASM vendor.

2023 52
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Release 23 In A Day Webinar Series

Circular Edge

Release 23 of JD Edwards EnterpriseOne 9.2 is a major release that includes new features and enhancements to existing functionality.

2023 52
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Supply Chain Shortage Of Transformers: More Than Meets The Eye

Forrester Digital Transformation

They say the most inopportune time to buy an umbrella is when it’s raining. That’s exactly what’s happening now to US utilities companies scrambling to procure a critical component required to beef up or repair power lines just as the US hurricane season arrives.

2023 52
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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

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Location Pages Should Be Part of Your Multi-Location Strategy

ReviewTrackers

ReviewTrackers

2023 65
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Jan 18 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets.

2023 14
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9 Product Quality Metrics to Improve with Beta Testing

Centercode

One way to measure and improve the quality of your products is by tracking relevant product quality metrics during development

2023 52
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Catch Uplight at a Conference in 2023

Uplight

2023 is off to a great start and we’re excited about our conference line-up. We’ll be talking about ways to load shift, creating a more dynamic grid, different billing options, and more alongside utility and industry experts.

2023 52
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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.